PROFESSIONAL SUMMARY:

• Project Management ◊ Stakeholder Management ◊ Scope Management
• System Security Knowledge ◊ Report Metrics & Analytics ◊ Systems Implementation ◊ Trainer/Mentor Requirements Elicitation ◊ Contract(s) RFO/SOW/RFP
• End User Software Support ◊ eCommerce/mCommerce ◊ Social Media (ask/answer)
• Business Technology expert in identifying business requirements to implement systems that meet business needs to deliver business value to the stakeholders.
• Mobile (iPhone) mCommerce, WebSphere Commerce, Web 2.0, Oracle 10.i, Reports Design: Business Objects XI, Omniture, SCRUM Agile, Waterfall, RUP Methodology Use Cases, JAD Sessions, UI Mock - ups, Snag-it 8.0, Remedy
• Moderate Security Knowledge & Virus Removal. - Stinger by Intel, Raptor Beta, McAffee Site Advisor SharePoint, Windows 10, Windows XP
• Office 365- MS Project, Visio & Excel - Intuit integrated Field Service Management (iFSM), Quick Books Online (QBO), Mercury Interactive Test Runner, SQL, Client/Server, Service Oriented Architecture (SOA), SQL Server Management Studio (SMSS), SAS Enterprise Guide, SAS CI Studio
• TexasOnline (ePay) Portal, Kiosk testing, Usability Testing (Employer Tax - TexasOnline)
• Hands on Leader Project Coordinator skilled in balancing user requests with technology architecture capabilities.
• Managed a $2M effort to convert 160 MS-Word legal notification forms to an HTML format using the .Net framework. Team consisted of Avanade, Accenture and State agency personnel.
• Facilitated & Presented weekly team status for the team and management.
• Proposal Manager, for a (RFO) response that met full compliance resulting in a $10M contract Awarded to Accenture.
• Customer Satisfaction driven to ensure complete satisfaction of stakeholder expectations.
• Builds client rapport, provides technical training application support. Business Case, Project Cost Estimation, and Project Portfolio Analysis. COTS Build or Buy Recommendations.
• Gather and analyze project financials; producing reports and for upper management.
• Experience championing new technology. Proof of Concept, Pilot & Production Release(s).

WORK HISTORY:

Confidential

FAS CRM / Analytics Analyst

Responsibilities:

• Responsible for supporting brands and shared services through strategic and ad hoc analyses.
• Utilization of analytics tools to provide insights that allow Chico’s executives to make better informed decisions in various areas such as sales forecasting, payroll allocation and key initiatives, testing & measurement.
• Responsible for the execution of CRM direct mail, email and telephone marketing campaigns supporting the 3 brands. Implemented simplified segmentation while achieving customer personalization strategies with a reduction in overall development and execution hours among both Chico’s and Third-Party Vendor.
• Data analysis and loading data results for reporting.

Tools Used: SAS Enterprise Guide (EG), Customer Intelligence (CI) Studio, SQL Server Management Studio (SSMS), Migration from Google Docs to Office365, FileZilla, Citrix, Smartsheets, Jira, Visio, MS Project, Zendesk, On-shore (GA, FL,) and Off-Shore (India) model.

Confidential

Project Coordinator: Office Manager, IT Support & Administration

Responsibilities:

• Manage Vendor/Customer Relations, Coordinate Service Activity, and Inventory Management.
• Ensure accurate Resource Planning, Requisition of Project Materials, and completion of Large Install Projects on-time, within budget.
• Supervise Technicians daily work assignments, set up work orders, allocate job expenses, etc.
• Accurate Project Costing, and billing for services to account for $3.5M revenue.
• Implemented Microsoft Office365, including OneNote for Business, IT Cloud Solutions in support with QuickBooks Online (QBO) and Intuit integrated Field Service Management (iFSM).
• Coordinate Recruiting Processes; Job Postings, Conduct Interviews, Pre-Employment background check, MVR check, and Onboarding New Hires.
• Set up Payroll, Compensation Structures (hourly, salary) Tax Filing Status, all Employee HR Forms, Corporate Credit Cards, Fuel Cards, Software Account Administration for Time Reporting, and ensure adherence to company policies.
• Vehicle Fleet Management (GPS Monitoring, Insurance, Florida Sun-Pass, Wex fuel cards, etc.)

Confidential

Tax Preparer

Responsibilities:

• Excellent Customer Rapport, responsible for the accurate completion of customer’s income tax returns, for both prior and current .
• Provided support in P2P and B2B Marketing Efforts in the Confidential & Confidential Community.

Confidential

Technical Support Engineer

Responsibilities:

• Managed Security Services for online companies. Secure Networking and troubleshooting software support. Virus Removal.
• Use of Stinger by Intel, Raptor Beta, McAffee Site Advisor.
• Server Support and Web Server Performance Testing. Use of Microsoft Window 10, XP, 7.
• Share Point, Business Objects, SCRUM Certification, Agile Methodologies, Cloud Computing.

Confidential

Senior Consultant

Responsibilities:

• Served as Function SME and liaison between business and technology groups.
• User Requirements / Use Case Gap Analysis and Documentation Revisions.
• Delivered the Configuration Management Document for the Administrative CMS Application.
• On-shore (Auburn Hills, St. Pete, Phoenix) and Off-Shore (Mumbai, India) model

Confidential

Senior Project Lead - Business Analyst / Fraud Department

Responsibilities:

• Ownership - Managing small project enhancements for a banking application(s) that: Identifies Potential
• Fraud Risks, Resolves, Protects and Restores Customer Accounts that are victims of Check Fraud, while minimizing losses to both the bank and the customer. Participated in Anti-Money Laundering (AML) training to learn of ways to prevent, detect and report money laundering activities.
• - future Alerts SMS Text: being designed (e.g., Low Balance, Deposits, Overdrafts)
• Enhancement to include Segment Name for reporting using Managerial Hierarchy Levels.
• Documented the Fraud Data Dictionary and the application site map. Followed an extensive readiness process before deployment to production.
• WebSphere application coded in Java front end, AIX servers, and DB2 backend.

Confidential

Project Manager

Responsibilities:

• Delivered the initial draft of the Project Charter and the Level of Effort for development. Rather than returning to Confidential store, allowing the customer to view their Kitchen Quote and to make purchase online.
• Provided a high-level business requirements document with wireframes and screen flows to derive a level of effort. This would allow Confidential to Sell / email / Check Balance and Redeem Gift Cards using the iPhone, Android and Blackberry Mobile devices. Project team practiced the Agile project methodology. Performed competitive analysis of other mCommerce locations (e.g., Starbucks, Target).
• Completed requirements and provided the Level of Effort (LOE) to implements a solution to search for Confidential stores by Service Provided: Key Cutting, Tool Rental Center, Load-n-Go Truck Rental, Propane Tank Exchange (24/7), and WiFi.
• Provided IT advisory oversight to third party vendors on design comps for the user experience to opt-in/opt-out of club sites, promotional emails (e.g., Garden Club). Reviewed vendor’s Business Requirements providing feedback to integrate into HD.com.
• Projected a Level of Effort to deliver components of a product by a third-party vendor Bizaarvoice. Allows consumers to provide product reviews. (Social Media)
• Assisted in project charter development.
• Delivered Business Requirements, Tested and helped pilot 300 kiosks for the primary purpose to deploy kiosks in stores is to improve sales, conversion and customer satisfaction by giving the in-store customer the ability to purchase online products that are not available in any Confidential Store.
• Completed Course Training and Exams for Texas Teacher Certification.
• Substitute for 3 School Semesters. Following lesson plans and filling in for primarily Middle School and High School, with some Elementary School Substitute Days.

Confidential

Senior Consultant

Responsibilities:

• Responsible for PMLC/SDLC project deliverables - Project Facilitation for the MFP Project
• 5-year Federal Grant Demonstration; 80/20 Enhanced Match for Medicaid Services
• Collated Project Management Plan, Issues Log, DADS-IT Project Communications
• Scheduled & Facilitated weekly Integrated Team Meetings for interfacing with (7) State Agencies
• Provided weekly project status to executive sponsor, internal and external stakeholders

Project Lead Business Analyst

Confidential

Responsibilities:

• Defined Report Metrics, data elements and layout for upper management program monitoring.
• Performing Data Validation against report numbers being generated across program areas
• Reporting tool Business Objects XI - CBT: Web Intelligence XI

Project Business Analyst

Confidential

Responsibilities:

• Facilitate Meetings /Project Coordinator with Subject Matter Experts (SMEs) to define how Confidential (UR) will work across all waiver programs and entitlement programs for Federal dollars.
• Visio flows for “as-is” and “to-be” for cost containment and appropriateness of services.

Confidential

Business Analyst

Responsibilities:

• System Redesign of the TWC Employer Tax System Internet Application.
• This was an “at-risk” project that that I helped bring back up to speed and back on schedule.
• Responsible for Design, and Usability of Credit Card processing in the new web-based system to allow employers to pay taxes online as required by Grant requirements from the Department of Labor (DOL).
• Designed the ePay interface with TexasOnline for Credit Card processing.
• Managed change log requests and Scope containment. Completed code reviews prior to testing.
• Designed and implemented enhancements to Confidential , a public job board for employers and job seekers.
• Designed & Deployed Workforce Directory Search