TECHNICAL SKILLS:

Windows 2003/08/12/16 Server, Active Directory, DNS, Exchange, All Office 365, setup, migrations and management of listed systems, Server Management, Hyper - v, VM Ware 5/5.5/6, Firewall management, Local and remote maintenance, setup and support, C-Panel, Plesk, IIS, SSLs, build/setup Computers(imaging)/Servers, Setup/Install MSSQL and MySQL, Backup Management including Backup Exec 10/14/15, Network setup/troubleshooting including vLAN/LAN/WAN/wireless, cisco and dell network maintenance, Ruckus setup and maintenance, ITIL frameworks, Setup and troubleshooting of CentOS and Ubuntu Linux OS, Patching systems, VPN, Citrix, Jenark, VOIP, Azure, Avaya and IWATSU Telecom experience, SharePoint, PowerShell Scripting, Windows 2000/XP/7/8/10/Vista/NT 4.0, Microsoft Office Suite and many other software bundles.

WORK EXPERIENCE:

Confidential, Phoenix, AZ

Data & System Integration Engineer

Responsibilities:

• Assist all State Agencies in Exchange On-Prem(2003-2016) and Office 365 Migration to G Suite. Complete migration involves over 125 Agencies with almost 40,000 users and an additional 13,000 Shared resources
• Assist in Network Drive Migrations to Google Team Drive involving over 400 GB of data.
• Provide training to users in all aspects of Google Products from administration to end user.
• Troubleshoot G Suite Migration issues and technical issues at all tiers of support including GAM Usage.
• Troubleshoot Exchange On-Prem(2003-2016) and Office 365 issues at administration level and user level.
• Utilize AWS for maintaining State Public DNS Via Route 53. Backup admin for S3 storage Bucket and Elastic Load Balancer
• Migrate IIS sites with DevOps from Decommissioned Local Windows 2008 R2 servers using IIS 7.5 to AWS Cloud and IO Data Center Windows 2016 R2 IIS 10.
• Setup new IIS sites and configure settings for customers/APP DEV team as needed
• Maintain Active Directory permissions and security groups
• R&D 3rd party functions and integrations as needed as well as Beta test upgrades and new features as needed such as Virtru encryption for Gmail
• Confluence, Jira and GitHub administration
• Assisted with Okta integration and troubleshooting

Confidential, Scottsdale, AZ

Windows/Domain/Email/SQL Server/MySQL Admin

Responsibilities:

• Setup and maintain MySQL NDB clusters in Linux redhat environment with Master Slave replication
• Add, remove, maintain, audit MySQL users and permissions
• Install SQL Server on windows machines
• Create, maintain and remove Databases as needed for MSSQL
• Create, maintain, remove and audit MSSQL Users and permissions
• Create, Manage, backup/archive, Delete email accounts and assistance in all aspects of email management on local Exchange 2010 servers
• Created migration batched for moves to Office 365. Query Exchange environment using the Office 365 Command online tool.
• One drive issues moved user to cloud.
• Utilized Windows Azure to synchronize local password to domain for Office 365.
• Experience in Design and Implementation of VMware 6.0 and Hyper-V Virtualization Environments
• Assist in migration of local exchange 2010 to Government Cloud.
• Use Powershell to remove phishing/spam emails from all users mailboxes
• Migration and upgrade of jira 6.2.3 from old server to new windows Server 7.5.1.
• Add, delete, and change permissions for users in Active Directory.
• Create, backup, decommission Virtual Servers using VMWare 6.0
• Create and update documentation on procedures
• Assist in upgrading server hardware and maintaining patching of servers
• Monitor servers and services with Nagios
• Use Heat ticketing system for tracking and updating tasks.

Confidential Phoenix, AZ

Responsibilities:

• Maintain desktop computers including Anti-Virus, registry maintenance, Software installation and maintenance, Printer and scanner maintenance.
• Relocation of desktop computers and wiring of Ethernet cables.
• Setup and maintenance of printers and setup of networked printing.
• Setup and maintenance of WiFi routers and extenders.
• Migration of email accounts to Office 365 accounts.

Confidential, Scottsdale, AZ

Manager of IT Systems

Responsibilities:

• Provided IT support for entire office and remote users
• Setup, migrate and Manage and decommission Windows 2003, 2008, 2012r2 servers including Printers/fax/Drive Shares/Active Directory/Domain Controllers and IIS
• Setup and managed Synology NAS servers, managed Dell Equallogic SAN server.
• Managed and decommissioned Cisco switches/firewall
• Setup and managed Sonicwall security device and VPN with a primary and secondary internet providers
• Migrated email from local exchange server to Office 365 for all users(~70 email accounts).
• Perform scripting administration tasks and reporting using PowerShell.
• Administer, Support and Maintain all Office 365 Products
• Planned and Migrated network from class C(192.) address range to Class A(10.) and planned and setup proper vlans as well.
• Assisted with managing IT Budget for department.
• Managed VMWare servers with 3 ESXI hosts and over 150 Vms, managed P2V migrations, upgrading hardware and updating VMWare software.
• Install, setup and manage backup systems including tapes and manage offsite storage of Tapes utilizing Backup Exec, Apple Time Machine and a few others.
• Install, implement and manage network security, including Sonicwall and Anti-Virus Management.
• Upgraded Server Closet from Windows 2003/2008 to SAN, NAS and Server 2012r2 servers as well as VM’s.
• Review and document servers, services and other IT aspects for security issues or upgrade options.
• Assist with basic Linux machine setups and installs
• Worked with AWS and maintained remote backups, vpn tunnels, and a virtual network with remote Active Directory Authentication.
• Setup and used Jira(ITIL framework), Confluence(ITIL framework), Zabbix, MySQL, AOL Chat, Lync chat, Slack and HipChat
• Order, setup and support all local user machines and personal devices.
• Setup and maintained a Ruckus Wifi Unit.
• Regularly worked with vendors to resolve issues
• Trained/Supervised 1 Desktop Support Agent

Confidential, Scottsdale, AZ

Jr Network Admin/Jr Domain Admin/Jr Backup Admin

Responsibilities:

• Provided networking, hardware setup and maintenance/support for 600+ people in the Confidential across 3 primary offices connected over WAN and over 100 remote sites connected by Citrix and VPN through Cisco firewalls.
• Provided Support for another 100+ users in Las Vegas/Florida/California for Remote Citrix/Jenark Access
• Work from multiple locations, including home and required extensive Driving to and from various locations averaging ~600 miles a month
• Manage Windows 2003 and 2008 servers including DNS, Active Directory, Printers/Drive Shares/ect.
• Manage Local Active Directory and OU for all users/PCs/groups.
• Managed Local Exchange Server(migrated to Cloud)
• Assist with Local Exchange/Active Directory to Office 365 Cloud Migration
• Manage Cloud Email Active Directory and Exchange Management Console
• Setup, monitor, update Symantics Backup Exec 2010 jobs, restore files, move tapes to and from offsite storage location.
• Backup MS SQL Server 2008 regularly and was assistant admin to primary admin as needed.
• Manage Jenark Accounting Server
• Manage Local Citrix/Xenapp Stack
• Support both LAN and WAN Networks(connected by Copper)
• Managed Cisco networking equipment
• Maintain Local Data Center(Rack/decommission hardware, Hotswap Drives, Etc.)
• Maintain inventory and plan deployments for replacing machines past life cycle
• Maintain Fax systems(rightfax) and phone systems(Iwatsu)
• Manage meetings with IP based equipment and web-based meeting software
• Manage/distribute work to myself and Tier 1 desktop support
• Assist with training on systems we have such as how to use the conference rooms/Submit IT Tickets/Setup IPhones/Androids.
• Create and update procedures involving IT including new hire and termination procedures
• Strive to improve users view of IT department with everything we do.
• Regularly worked with vendors to resolve issues
• Administer, Support and Maintain all Office 365 Products

Confidential, Scottsdale, AZ

Advanced Hosting Support

Responsibilities:

• Multi-task multiple issues between customers ranging over Dedicated/Virtual Dedicated Windows and Linux platforms
• Manage Cpanel, Plesk and IIS for users
• Responsible for responding to customer questions and issues over phone, chat, email, and on-line support applications in a professional and timely manner
• Utilize my extensive knowledge of how to solve our customer's problems
• Own the customer's problem or issue, solve and educate. Expected to solve each customer's question on the first response. One customer, one resolution.
• Provide feedback and suggestions on how to improve our products and processes to benefit our customers
• Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment
• Install SSL Certificates on Windows(IIS) and linux machines
• Install MS SQL Server 2008 for users
• Train and share your knowledge with others to create a Learning environment
• Provide immediate, appropriate and accurate advanced support via IRIS tickets and Chat for the Customer Care Center (C3)
• Design and configuration of VMWare Virtual development lab which directly mirrored the production environment, for the testing and evaluation of new applications, patches, and security settings
• Perform Expert Hands contract work that require hands on work with servers to get them back online, updated, or fulfilling requests for the customer including backup/restore/installation and customizations.
• Ensure that our Dedicated/Virtual Dedicated environment is safe and provide sound advise for use of these products as well as ensure that the right servers are sold to the right customers.