SOULTION CONSULTANT Resume

SUMMARY:

Architecture Design - IT Strategy - Enterprise Technology SystemsMotivated employee with teamwork skills seeks employment in the USA. Willing to travel
Versatile, highly adaptable, and service-focused technology professional with a rich career history at FORTUNE 100 companies.
Proven ability to deliver solutions that resulted in multimillion-dollar cost savings, technical leadership encompassing strategic planning, infrastructure stabilization, and enterprise system designs.
Broad-based expertise managing IT projects, directing systems engineering efforts, analyzing business requirements, and leveraging project leadership skills.

ADDITIONAL SUCCESS IN:

TECHNOLOGIES:

CAREER HISTORY & ACCOMPLISHMENTS

Confidential

SOULTION CONSULTANT

Responsibilities:

Enterprise consulting for enterprise call centers. Generated quotes and scope of work documentation for equipment installation and upgrade services.
Engaged customer online, conferencing and on-site. Reviewed internal processes for call center practices

Confidential, Santa Ana, CA

SENIOR GLOBAL ADVISOR - TECHNICAL ARCHITECT, VOICE

Responsibilities:

Brought on to provide global direction and leadership to the voice teams and vendors in order to achieve top results.
Provided direction to management and outsourced vendors on direction for voice systems.
Coordinate and monitor operations for various high profile projects.
Worked with regional partners to install/upgrade Cisco voice platforms cluster across the globe including migrations of 50+ offices using to version 8.x/9.x/10x. Reviewed vendor proposals, vendor management across regions/time-zones.
Cisco End-point count above 8,000+
Cost savings found through contract negotiations support, in-sourcing, reductions in services, removing over-provisioned services and participation in request for proposals (RFP) / request for quote (RFQ) alongside with voice/network/message team in order to deploy Microsoft Lync followed by POC of Cisco Jabber instant messaging. Solution included presences integration including telephone, WebEx, Outlook and video

Confidential, Thousand Oaks, CA

SENIOR ADVISOR

Responsibilities:

Participated in the role of lead voice engineer with roles including solution design and operations.
Collected global documentation, dial plan design, capacity planning, call center reporting/routing
Key member to the integration of the Confidential (20,000 users) and Anthem (20,000 users) telephony platforms. Integration benefited the regional dial plan and system consolidation
Configured the Avaya Message Networking in order to allow messages to be broadcast companywide to all voicemail boxes. This allowed the executive team to share audible communications as needed
Consolidated Regional customer service systems into enterprise platforms (Avaya Call Control, Genesys CTI/WFM, Edify IVR, Nuance voice recognition, Verint 100% call recording and NICE call recording)

Confidential, Torrance, CA

LEAD ANALYST - CALL CENTER DESIGN

Responsibilities:

Leader to provide direction in the creation of Avaya call center technologies for the team.
Participated with national regional teams to deliver consistent solutions across the domestic landscape deliver solutions.
Focused on new systems deployments and participated in testing/design/implementation with architecture

Confidential, Westlake Village, CA

SALES ENGINEER - OUTSOURCED DIVISION / SYSTEM SUPPORT

Responsibilities:

Provided outsourced voice operational support for Confidential ’s PBX infrastructure.
Transitioned to pre-sales engineer for Confidential .
Developed voice proposals for customers of Nortel and Avaya telecommunication needs.
Gathered business requirement in order to generate and discuss telephony solutions