PROFESSIONAL SUMMARY:

• 14+ years of professional experience, including 5+ years of experience in Salesforce CRM in Analysis, Deployments, Data Migration, and User & Operational management.
• Experienced in managing Salesforce administration for across 1000+ users globally, by assisting operational issues and user .
• Experienced in Salesforce lightning schema builder, process builder, app builder, components and connect.
• Experts in the functionalities related to the Service cloud, Sales Cloud, Chatter and App - exchange applications
• Expertise in Data analysis, validation, cleansing using advance MS-Excel skills such as Lookups, Pivot table, Macros, formulas and pivot chart.
• Proficient in Data Migration from Traditional Applications to Salesforce using Data Loader Utility, Informatica Cloud (ETL)-Data Loader.
• Experience with 3rd party application integration with Salesforce.com, Hands-on experience in Subscription Management cloud based ERP Zuora.
• Experienced and understanding of Software Development Life Cycle (SDLC) and Agile Methodology, with a complete understanding of users stories for implementing, customization and configuration of custom user interfaces, business logic and data model.
• Working in Cross-functional teams, identifying business requirements and supporting sales, marketing efforts independently and collaboratively in a fast paced environment.
• Involved in testing/QA task of enhancements/changes to SFDC deployment using SF.Com sandbox.
• Understanding of Regulatory Compliance like SOX, PCI.
• Assisting in on boarding the new users, and grow the Salesforce.com skill set across the organization.

TECHNICAL SKILLS:

Salesforce.Com: - Salesforce Administration, Salesforce CRM, Lightning Experience, Salesforce1 (Mobile), Apex Triggers, SOQL, SOSL, Visualforce Pages, Components, Confidential -Controls, Apex Web Services (SOAP and REST).

SFDC Tool: - Force.com IDE, Force.com Explorer, Data Loader, Informatica Cloud ConnectorOutlook connector, Excel Connector, Workbench. Force.com Platform (Sandbox, and Production) and Sandbox testing.

ERP: - Oracle EBusiness Suite, Zuora (Cloud based Subscription management)

Project Management Tool: Agile, Jira, VSTS

Service Management Tool: Service Now, ATOS

Event Management: - Ungerboeck, Cvent

MS Office: - Word, PowerPoint, Advanced EXCEL

Database: - SQL, MS-Access

Operating System: -MVS(OS/390, z/OS),WINDOWS

Testing Tools: - HP Quality Center/ALM, Bugzilla, QTP

Languages: - C,C++, COBOL, Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential, New York

Salesforce Administrator

Responsibilities:

• On board new users, troubleshoot common user access & visibility issues on regular basis, Created workflow & flows to automatically deactivate/freeze users on certain date.
• Organized Profiles, Role Hierarchy Permission Sets, OWD, and Sharing Rules to apply appropriate security controls, which were earlier disarranged state from initial org setup.
• Analyzed & implemented best practices for improving & enriching data quality, cleansing prior to import, created multiple validation rules to ensure data quality & integrity.
• Automated 80% of our manual processes using declarative tools like workflow, Process Builder, Flows, Approval Processes & formulas thus reducing significant manual effort across all our internal teams.
• Analyzed business requirements and implementing Salesforce custom objects, Custom Formula Fields, junction objects, Picklist, Controller/dependent pick list, Field Dependencies record type, page layout, master-detail relationships, and lookup relationships according to application requirements .
• Determine the appropriate reporting/analytics tool, Created almost 30+ reports & dashboards each to meet complex reporting requirements that enable teams to track their department’ Confidential KPI.
• Customized Account, Lead, contract, and Opportunity& Campaign objects to meet business requirements, configured Lead conversation, Lead Assignment Rules, Account & Opportunity teams, Products & Price Books, Campaign Management, salesforce1 to facilitate better sales practices, adoption & productivity.
• Customized Cases & Knowledge to be more intuitive, Setup case management solution from Case creation to closure including case assignment, case escalation, case resolution & case disposition.
• Experienced in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components
• Integrated Salesforce to Subscription management (Zuora) and Financial management (Oracle AR) applications.
• Installed & using multiple free & useful apps like Mass Edit+ Mass Update+ Mass delete, Declarative Roll up summaries, Country complete, Enabled for Google spreadsheet to streamline existing process.
• Involved with testers during the functional testing, unit testing, integration testing, and performance testing of new application functionality and help users to complete UAT testing.

Confidential

Salesforce Administrator

Responsibilities:

• On boarded users by configuring custom profiles, permission sets, and object settings.
• Setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader such as accounts, campaigns, cases and leads.
• Configured page layouts, workflows, document templates, record types, & data fields.
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists, dependent pick list and page layout customization to support vital business functions.
• Implemented & maintained reports and dashboards.
• Built custom fields, workflows, and validation rules on Salesforce.com objects
• Excellent understanding of CRM business processes like Lead Management, Account Management, Case Management, Quote and Forecasting.
• Built, tested, and customized automated approval processes in conjunction with end users
• Co-ordinate and helped tester and users to complete testing and UAT.
• Provided ongoing support to internal users helping them getting used to the application
• Managed multiple sandbox environments.

Confidential

Assistant Manager

Responsibilities:

• Understand the client’ Confidential business and the business requirements.
• Consulted with functional business areas to determine technical solutions.
• Worked with the project team members, clients and vendors to co-ordinate activities, provisioning, environment setup, installation, and integration testing as part of pre-validation and post validation of migrated data.
• Proficiency in explaining and demonstrating technical concepts and procedures to customers of all computer skill levels sustained customer satisfaction throughout the project.
• Conducted customer on-site and off-site in company for custom software applications.
• Design test cases needed for test execution.
• Perform Functional/Manual testing.
• Provide necessary support to the users to carry out UAT.

Confidential

Project Coordinator

Responsibilities:

• Functioning as team leader role in making sure that things are directed in the desired course for APDRP, Confidential Part A which includes user interaction, resolving user end issues for smooth functioning of Confidential modules like Consumer Billing, MDAS, AMR, Meter Data Analysis, LT And HT Billing through Spot Billing, MRI & AMR, CRM, Energy Audit, IAM, Service Desk, Incident Management, DMS, Email etc.
• Meeting with Client for data collections, escalating project status, Requirement Analysis, Work Collection.
• Vendor Management for execution of Project Activities within time schedule with cross verification of quality and quantity.
• Interaction with internal cross-functional team module wise to resolve issue raised by customers.
• Value addition and client handling by Data Analysis and providing corrective inputs like gap in energy, revenue delay etc.
• Project planning and defining scope of work, timelines and deliverable for building up IT Infrastructure for multiple sites at client end.
• Master and Transaction Data Digitization for different client site, Verification, Correction and Finalization for Migration to Central Server.
• User Acceptance, GO Live implementation and to end users of Various Module under APDRP, Confidential and IT Projects for HPSEBL (Client).
• Resolving day to day issues by interaction with vendor, cross functional team, client and Top Management of organization.

Confidential

Sr. IT Executive

Responsibilities:

• Understand the client’ Confidential business and the business requirements.
• Consulted with functional business areas to determine technical solutions.
• Worked with the project team members, clients and vendors to co-ordinate activities, provisioning, environment setup, installation, and integration testing as part of pre-validation and post validation of migrated data.
• Proficiency in explaining and demonstrating technical concepts and procedures to customers of all computer skill levels sustained customer satisfaction throughout the project.
• Conducted customer on-site and off-site in company for custom software applications.
• Design test cases needed for test execution.
• Perform Functional/Manual testing.
• Provide necessary support to the users to carry out UAT.