SUMMARY:

Hands - on and highly motivated leader with 20+ years’ experience driving business initiatives in Operations, Sales Enablement, and Data Analytics. Proven ability to use Business Intelligence technologies to analyze operational and strategic sales problems, evaluate alternatives with success in finding practical solutions. Capable of gaining in-depth understanding of the customer environment and the critical business issues. Demonstrated ability to lead virtual teams in setting the vision and collaborating with matrixed teams (customer, partner, resources) to deliver a business impacting solution.

TECHNICAL SKILLS:

• Sales Enablement Operations
• Pre / Post Sales Account Mgt
• Forecasting, Pipeline, & Reporting
• Sales & Operations Planning (S&OP)
• Operations Program Mgt
• KPI, Metrics, Dashboards
• Business Intelligence Analytics
• Product & Contract Mgt
• CRM: Salesforce.com
• Data Visualization & Data Mining
• Lead Virtual Teams
• Tableau, QlikView, Oracle BI, SAS Enterprise, Business Objects, MicroStrategy
• Accountability, Integrity, Teamwork
• SaaS Pre-Sales Engineer
• MS Excel, Access, Project, PowerPoint, Visio

PROFESSIONAL EXPERIENCE:

Manager, Business Operations & Sales Analytics

Confidential

Responsibilities:

• Manage Global Business Operations capabilities required to collect customer data, drive increased bookings, shorten sales cycle time, improve customer service, and provide foundation for next generation services.
• Direct Operating Plan (S&OP) process and establish Go-To-Market strategies using advanced analytics to set correlation to big picture of demand planning, inventory management, and financial controls.
• Direct WW BD Operations and BI teams to proactively manage data reporting solutions including identifying enhancements and leading cross-functional teams to solution. Support pipeline management across the enterprise and ensures sales process alignment to support sales objectives.
• L ead matrixed virtual teams ( BDM, Field Enablement, Account, Analytics teams) i n the analytical management of Contracts, Renewals, Pipeline, and Products supporting the overall Services Transformation Strategy.
• Trusted Advisor on behalf of senior leadership responsible for increasing visibility, growing revenue, designing Plan (Yr & Qtr), and measuring financial performance in matrixed regional and architectural Product Portfolio.
• Drive Product Portfolio performance for Global Advanced Services Sales Enablement.

Confidential

Sales Operations Manager, Pre-Sales

Responsibilities:

• Enterprise Business Intelligence role engaged in Pre/Post Sales processes providing use case demonstrations and proofs of concept in collaboration with sales, product specialists and product development.
• Managed SaaS clients as SME/POC to identify KPI metrics from various data sources; implemented and designed efficient In-Memory, Associative BI dashboards, and analytical applications.
• Incorporated (ETL) multiple data sources into QlikView application and design end-user experience.
• Experience/implementation with SAP, Oracle, SQL, Excel, Data warehousing type data sources.

Sales Operations Manager, Business Intelligence

Confidential

Responsibilities:

• Leadership role providing direction and planning to executive management on a global basis to develop and implement Sales Operations activities in support of complex strategic business plans.
• Managed design and implementation of Global Business Intelligence infrastructure to ensure alignment with cross-functional processes related to sales management.

Senior Business Operations Analyst

Confidential

Responsibilities:

• Increased operational productivity by developing Sales Operations Analytics and regular systems maintenance policies to provide exceptional real-time metrics and structures to keep decision support and financial reporting systems aligned with rapidly changing sales environment.
• Sales Enablement, Sales Rep/Partner Analysis, Channel metrics, Inside Sales metrics, utilized reporting systems to assist in resource planning, forecasting, budgeting, and sales execution activities.

Senior Business Operations Analyst

Confidential

Responsibilities:

• Managed the analysis, design, and management of subject area data transformed from multiple sales source systems into Teradata Warehouse Relational Database (RDBMS).
• Performance Metrics Analysis provided to Sales Administration in order to influence key strategic decisions while improving quality of financial data resources through data management tools.

Sales Operations Analyst

Confidential

Responsibilities:

• Managed project teams, outside technology vendors, and implementation partners specific to Commercial Sales Analytics projects to ensure that reporting systems are deployed accurately.
• Business Intelligence performance reporting and data analysis using sales forecasting and projection methods to enhance financial strategies

Business Operations Analyst

Confidential

Responsibilities:

• Sales Operations Analytical Support to sales administration and operations managers by producing, validating, and analyzing data for standard and ad hoc requests.
• Business Process Re-engineering (BPR) and Process Mapping / Data Management.
• Used analytics tools to develop critical financial databases and provide performance and ad-hoc reporting to sales management as needed.

Solutions Engineer, Pre/Post Sales

Confidential

Responsibilities:

• SaaS Sales Solutions Engineer supporting customer relationships as primary technical point-of-contact during pre-sales activities, implementation, and transition to post-sales support.

Solutions Engineer, Pre/Post Sales

Confidential

Responsibilities:

• developed project plan, gathered user requirements, executed systems deployment.
• Client service SME and Pre/Post Sales Technical Support.