SUMMARY:

• CSM certified Scrum Master for the onsite model - integrates Agile (SCRUM/KANBAN) principles into team practices. Applied techniques for effective workflow visualization and management using Kanban Boards.
• Identified, managed, and helped to mitigate issues and risks, with particular emphasis on timely removal of impediments for the team and/or directing obstacles to appropriate owners for quick resolution
• Managed multiple onsite teams using servant leadership style, facilitated teamwork and continuous improvement.
• Developed a strong partnership with the Product Owner and influenced a wide range of stakeholders (business, compliance, Legal, IT, etc.) to remove impediments and maximize team output
• Delivered project needs on time and within the agreed acceptance criteria in agile methodology environment. Reported progress to all stakeholders through Sprint Burn-Down Reports and velocity target updates.
• Combined project management practices with agile development requirements and involved with team management, planning, customer support, and process management.
• Communicated effectively across diverse audiences within and outside of the development team (Stakeholders, Executives), acting as a champion of the agile methodology. Partnered with Agile CoE and conducted scrum of the scrum to share findings, best practices.
• Created and presented weekly status reports to Executive Steering Group and PMOs

TECHNICAL SKILLS:

Documentation tools: Jira, Confluence, MS Office (Word, excel, power point, MS Project, Visio), SharePoint

Methodologies: Agile, SDLC, Waterfall

QA tools: HP Quality Centre (HPQC), ALM, Jira

PROFESSIONAL EXPERIENCE:

Confidential, Toronto

Scrum Master

• Scrum master - digital applications enhancement and maintenance projects, project manager for insurance applications. Used KANBAN board for reporting to the senior management.
• Established a new self-organizing scrum team by training on agile fundamentals and coaching team for sustaining changes introduced.
• Organized and facilitated Agile and Scrum ceremonies, which included Sprint Planning, Daily Scrums or Stand-ups, Sprint Refinements, Sprint Review & Retrospective.
• Resolved conflict, improved morale and established clear goals by effectively managing timelines and shared resources to deliver optimal business value at an acceptable level of risk.
• Effectively and consistently managed project status reporting updates on project accomplishments against milestones. Proactively escalated project issues and risks that require sponsor, program management attention.
• Created dashboard and reports using Microsoft Excel and Microsoft PowerPoint.

Confidential, Toronto

Scrum Master

Responsibilities:

• Working as a Scrum Master for product teams with focus on guiding the teams towards improving the way they work.
• Assisted the teams to remove impediments by understanding the control and release process.
• Assisted with internal and external communications, improved transparency and radiated information.
• Coached Team member on agile principles and providing general guidance on the methodology.
• Facilitated getting the work done without coercion, assigning or dictating the work.
• Facilitated sprint planning, retrospective and sprint demos.
• Organized Project planning daily stand up, reviews, retrospective, sprint, release planning, demos and other Scrum related meetings.
• Provide all support to the team using a servant leadership style whenever possible and led by example.
• Removed impediments by finding the right personnel to remove the impediments.
• Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
• Updated agile tracking systems to provide transparency on sprint and product backlog.

Confidential, Toronto

Sr. Business Analyst

Responsibilities:

• Conducting workshops to elicit business requirements and documenting requirements in the form of Functional Design Documents (FDD) tracing user stories with Epics and sub-Epics
• Prioritizing backlog items in coordination with product owner
• Scheduling and leading story grooming sessions with performers for detailing and sizing stories
• Preparing screen mockups and wireframes for user interfaces using Balsamiq Mockups, Snagit, MS Paint
• Giving walkthrough of complex requirements to IT team of developers and testers at onsite & offshore
• Reviewing test scenarios and test cases to ensure requirement coverage and traceability
• Supporting quality assurance teams and assessing defects for business impact
• Demonstrating user stories to product owner at end of sprint for feedback and acceptance
• Supporting User Acceptance Testing (UAT) activities and analyzing the UAT observations
• Preparing user training documents and delivering training to users
• Setting up command center to support post implementation questions, enhancements and issues
• Working in Agile environment and participating in Agile ceremonies - Sprint Planning, Sprint Commitment, Daily standup, Continuous Release planning, Sprint Review and Retrospective.
• Contributed towards successful proof of concept for developing iPhone and iPad app for relationship managers for adding leads

Confidential, Toronto

Sr. Business Analyst

Responsibilities:

• Utilized extensive insurance product and administrative system knowledge to develop functional specifications in support of software implementation projects for my clients.
• Elicited requirements and developed software specifications with regard to a new interface in support of credit card premium and deposit payment transaction processing as part of RBC’s Universal Life and Term product implementation and data conversion project (Phase 1)
• Provide guidance, mentoring, and training to junior resources on the project during the development of software specifications documentation (including analysis), and also during test plan and case development and test execution.
• Develop test plans, scenarios and test cases in support of the quality assurance and functional testing phase of the FASAT Upgrade project.
• Assist with the execution of test cases as part of quality assurance, functional, and regression testing within the new version of FASAT being implemented by Confidential .
• Prepared and authored reference and training materials, as well as facilitated training sessions for business users.
• Contributed to the enhancement and development of business processes as part of Business Readiness tasks during the implementation phase of I.T. projects, and also as required by business areas as business needs evolved.
• Coordinated and lead requirements review and joint application development (JAD) sessions.
• As required, worked with System (Infrastructure) Architects to assist in the interpretation of system requirements (enhancements and modifications) that had the potential to impact system and/or data architecture.
• Developed and executed comprehensive test plans for all phases of testing (Quality Assurance, Regression, and User Acceptance Testing etc).
• As required, coordinated and managed any system configuration required as part of and in conjunction with technical development.