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Servicenow Admin Resume

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Richardson, TX

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SUMMARY:

Experienced, hardworking, focused IT professional with experience of 1+ years in servicenow. Passionate about learning new things & meeting people. Dont require visa sponsorship. Willing to relocate all over USA

TECHNICAL SKILLS:

Programming Languages: Python, C

Web Technologies: HTML, CSS, JavaScript, jQuery, XML

Databases: MySQL

ITIL: ITIL, ServiceNow, SCR, ITSM and LDAP

Finance: Financial statement analysis, Derivatives, Fixed Income

Networking: TCP - IP, Routing, Switching protocols, Firewall

Soft skills: Decent communication skill, knowledge of different culture & religion

EXPERIENCE:

Servicenow Admin

Confidential, Richardson, TX

  • Design and engineer solutions leveraging all appropriate components offered by ServiceNow to answer the needs for business workflows, ticketing or other ITSM requirements.
  • Design and Development of Applications and modules to deliver the Clients business
  • Configuring and administering the ServiceNow ITSM tools.
  • Review change request in order to approve or reject to enable implementation or back out in production instance.
  • Customized UI Appearance for Incident, Problem, Change and Project Management Application, which is simple, intuitive and easy to use.
  • Adding UI policies and UI actions to achieve customer requirements.
  • Scheduling jobs using JavaScript that runs at time of interval.
  • Involved in working with process owners to develop workflow, implement the workflows in Service Applications.
  • Created schedules, reports and monitored performance.
  • Maintained the Configuration Items and modified the forms and form Sections.
  • Developed and improved user systems procedures, and prepared systems documentation.
  • Developed custom reports as per client and management requirement.
  • Developed new service catalog items and fix bugs in incident, problem and change management.
  • Created UI pages and Macros.
  • Designed Workflows, along with standard Workflow templates, which can be reused.
  • Worked on creating users, roles, groups.
  • Involved in running the jobs to push the data into the application using Import Sets and Transform Maps.

Confidential, Baltimore, MD

Document manager

  • Input patient address, personal and Medical information from Physician's office into Eclinical works
  • Scanning charts into computer
  • Abide by the Hippa Laws and Regulation
  • Maintain data entry accuracies and monthly goals
  • Send faxes and emails when needed
  • Conduct administrative duties when needed

Programmer Analyst Trainee

Confidential

  • Created test plan, test cases, test scripts, test estimates and test metrics based on functional & non - functional requirements.
  • Identified and reported bugs using defect tracking tool JIRA and presented bug reports for weekly status updates.
  • Engage in continuous automated testing activity throughout agile development iterations, updated test results in JIRA.
  • Triggering and maintaining the daily builds for automation test scripts on Jenkins to enable to the automated testing
  • Capabilities and performed compatibility testing for dynamic and static content of browsers.
  • Manual Testing of the web, mobile applications
  • Participated in agile scrum methodology, attended daily scrum meetings, Retrospectives, Sprint Planning, Story Walkthrough and Backlog Grooming sessionss.

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