SUMMARY:

Chief Information Officer (CIO) in a transportation - based, technology-intensive, public service-oriented enterprise, drawing on my technology, public service, strategic planning, communications, operations, management productivity, customer service, marketing, teaching, and fund development experience.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Assistant General Manager, Information Technology (IT), and CIO

Responsibilities:

• As Confidential, IT, and CIO for Washington’s Confidential, has, through execution of a 4-year IT Strategic Plan, built the technology and supporting business infrastructure of the nation’s second largest public transportation system from a state of disrepair to a state-of-good-repair.
• Responsible for all investments in and operational support for IT, communications, and telephony systems and services for Confidential .
• Responsible for $73 million annual IT operations/capital budget, and 300 technology personnel.
• Among over 100 significant technology advancements and accomplishments for Confidential in less than four years are major initiatives in next-generation rail, bus, and paratransit applications, data center and network operations infrastructure, geographic information systems, enterprise web portal design and implementation, enterprise security design and deployment, enterprise architecture design, wireline and wireless network and communications implementations, and absentee management programs.
• Simultaneously, founded and serves as President of the Transit CIO Consortium, an alliance of CIOs of 30 of the largest federal, state, and local transit agencies in the United States and Canada.

Confidential, Washington, DC

Chief Technology Officer, Office of the Chief Technology Officer

Responsibilities:

• Implementation of - Confidential, a system designed to present and visualize citywide data in actionable form using GIS capabilities and business intelligence software; a multi-layer security environment for the city, that’s never been successfully hacked; a single 30,000-user email system; two fully-mirrored data centers, with rapid fail-over capabilities; enterprise server consolidation of 76 agencies; a new citywide procurement system; a new citywide human resources system; a new citywide payroll system; replacement of 30,000 phones; a 660-location Wide Area Network; GIS infrastructure with 250 data layers and enterprise mapping applications, including a web-based “DC Guide” that allows residents to locate over 40,000 businesses and 200 government service locations; and automation of hundreds of business processes, from the Department of Motor Vehicles to the Office of the Chief Medical Examiner, with next-generation functional software.
• Multi-award-winning, from-scratch portal offering over 150,000 pages of information and citizen/business online services, more services than any other municipality in the nation. The portal has the unprecedented honor of winning the Center for Digital Government’s Best of the Web award for the best municipal website in the U.S. two consecutive times.
• Implementation of nine commonly-architected, SOA-based, citywide applications suites called Services Modernization Programs. Tightly-coupled applications software suites are being built in the following functional areas: Administration (ERP), Customer Service, Education, Enforcement, Finance, Human Services, Motorist, Property, and Transportation. The common architecture for these suites is unique and best practice. completion of five major initiatives: the public safety push-to-talk radio system; the Unified Communications Center (UCC); the District’s private DC-NET fiber-optics network; private District 911 services; and the WARN wireless broadband network. Completed the National Capital Region (NCR) Interoperability Project, a $50 million federal grant project to implement a regional fiber/ microwave network, a regional data exchange hub, and a regional emergency preparedness collaboration system.

Confidential, Malvern, PA

Vice President, Marketing and Vice President, Regional Operations

Responsibilities:

• As Vice President, Marketing, responsible for all marketing activities for the $100 million ($3.2 million expense budget) Technology Management Division.
• Major responsibilities included new market identification, new product development, product positioning, strategy development, and market research.

Confidential, Philadelphia, PA

Senior Vice President

Responsibilities:

• Created customized software products for third-party loan origination and servicing for 500 customers
• Created a national electronic network for data exchange.
• The Center established new industry standards for customer service and originated $550 million in student loans (170,000 accounts) in its first seven months of operations.
• Over $1.5 billion of Confidential loans were purchased in the Center’s first full year.
• This represented 14% of 1992’s total industry originations.
• Concurrently developed a major business line diversification initiative to provide integrated fiber optics communications networks for the Confidential marketplace. This initiative will increase net revenues by $130 million annually, with a two-year payback.

Senior Vice President, CIO

Confidential

Responsibilities:

• Responsible for growing loan servicing operations from 300 to 2,500 employees and for designing and building corporate/servicing systems which administered $41 billion in student loans and other assets. Led teams who:
• Established four new regional Loan Servicing Centers of 500 employees each, capable of servicing 2 million student loans each. This included negotiating for and purchasing land sites, completing facility bids, constructing facilities, and negotiating expansion incentive packages.