SUMMARY:

• I am always looking for ways to accomplish meaningful improvement for people’s lives through technology and leadership.
• I enjoy a good challenge and I have overcome challenges at every point in my journey, often struggling with health issues over long periods of time. Fail early and fail often, don't give up and when things are insurmountable dig deeper. Perspective is critical, stopping to count my blessings and say thanks along the way has been a surefire way to find hope. Positive relationship building has often been that extra boost when needed.
• I am not afraid to take calculated risks and fail. Strategic Vision is something that I am always doing and living. I focus on being a leader in every capacity, especially in an Agile mode, the team product is always better when the vision becomes a shared understanding.
• Mentoring others is extremely fulfilling and a focus of mine for growing any business and relationships.
• I have made myself busy working on something since I was 12 and was employed full time throughout college.
• Originally, I started out working on farms, dealing with pigs and goats. I worked my way up to doing fences and high - tension electric fences. I cut and hauled firewood and mowed yards.
• I did roofing, landscape and construction. I was never too good for any work and accepted most any job that came my way.
• I was always interested in technology, taking apart my dad’s electronics, installing competition car audio systems, home theaters and security systems and volunteer DJing at the skating rink. As a young teen I took some extensive computer training on Amiga, Dos and Windows 3.1 but finally, at the age of 15 I started college and realized a renewed interest in computing. I began creating and reverse engineering web pages, repairing and building PC’s for people by word of mouth.
• I moved into helping small businesses whenever possible with more challenging Server, Network and Security requirements.
• I consider myself an audiophile, and dabble in Audio and Video editing, graphics editing and 3d modeling.
• I have been interested in 3d and VR since it was shutter glasses on a CRT. I also have an interest in IoT and Robotics

SKILLS:

Windchill, Jira, Bitbucket, Confluence, Scrum, Windows Server, Linux, MS SQL Server, Oracle, Java, Git, Eclipse, Visual Studio, .Net, C#, Excel VBA, Access, Team Foundation Server, Apache, Tomcat, IIS, FlexLM, Hyper-V, VM Ware, Arbortext, Creo, ASP.net, Visio, UML, Powerpoint, Word, Azure, Amazon EC2, Etrage, Vuforia, Integrity, Leadership, ServiceNow, SOLR, InfoEngine, Windchill WGM for MCAD/ECAD, ProjectLink, PDMLink, PartsLink, MPMLink, ESI, SUMA, Pro Intralink, Software Development, Troubleshooting, Integration, Programming, Web Development, Configuration Management, Cloud Computing, Virtualization, Requirements Gathering, Agile Methodologies, Project Management, Product Lifecycle Management, Product Development, IT Operations, Scalability, Windows, XML, Enterprise Software, Pro Engineer, C++, VMware, HTML, Microsoft Excel, JavaScript, Active Directory, Cross-functional Team Leadership, Communication, PDM, Regular Expressions, Windchill Development Technologies, Windchill Runtime Technologies, Strategic Vision, IOT, AR, VR, Business Analysis, Customer Service, Management, Microsoft Office, Social Media, Requirements Analysis, SDLC, Networking, Data Analysis, System Administration, Business administration, Document Control, Training

EXPERIENCE:

Sr. Windchill Consultant

Confidential

Responsibilities:

• Create and maintain project plans, action items, risk registers, coordinate and run standup meetings and weekly reviews with stakeholders
• Update and maintain architecture documentation for physical and virtual infrastructure, network and software.
• Gather requirements and audit existing environments for upgrade readiness
• Clone and rehost production environments to test and dev environments, ensure safe firewall configurations
• Run windu (diagnostic utility) and handle all reported potential problems
• Complete upgrademanager runs and work with customer to validate
• Coordinate and perform all tasks for production Windchill upgrades
• Run Diagnostics for Oracle to MS SQL db conversion
• Perform all tasks related to production db conversion
• Configure proper backups and scripts for long term maintenance
• Performance Tuning of existing and new db, enterprise web application and client systems
• Third party CAD/ECAD (WGM) Workgroup Manager implementation and support
• Day to day Business and System Admin Operations for globally replicated windchill server systems.
• Serve as Liason between Customer Product Owner, other Customer business units Globally, IT, third party vendors, and PTC support.
• Write and maintain training documents, deliver and record training sessions.
• Architect distributed CAD 2d and 3d lightweight viewable publisher
• Configure ACLs for production Change Management
• Develop and extend Customizations for data loading / migration, Infoengine API, Change Management workflows, viewable publishing, web applications
• Data cleansing and production data loading / migration of CAD and Non-CAD data / relationships / metadata
• Scoping and requesting hardware and software for new or growing projects.
• Bulk loading for Imagelink to Windchill migration (Java based application)
• Change Management Workflow Customization (Java)
• Managing Design Variations with PTC Windchill 11.0 (Options and Variants)
• Thingworx Server
• Thought Leadership / Strategic Vision

Windchill Administrator

Confidential

Responsibilities:

• Day-to-day Business Administration and PLM support to individual customers lab wide through Frontrange / ServiceNow / Jira
• Leading in closed incidents in 2016 with 46% of total incidents closed on a team of 7
• Operational Support for Enterprise Change Management
• Update and Upgrade testing for Change Management Workflows
• Improvement, Configuration and Customization to Change Management Workflows (Java)
• Lead & support Windchill product updates, upgrades, and migrations
• Dev and QA testing to support application code change (Java, XML), upgrades, migrations, property updates, UI changes, etc…
• Maintain code changes in Bitbucket Enterprise (Git) using both GitFlow and Centralized workflows based on Project
• Evaluate current and emerging technologies in the area of PLM, IoT, AR and VR
• Develop training documents and applications. Mentor users aimed at improving their overall efficiency and usage of the system. Training and onboarding
• Lead Vuforia / Thingworx Studio viability initiative, testing Vuforia Studio Pilot
• Document Control for PTC Integrity deployment initiative
• Business analysis and evangelism of Enterprise Lifecycle Management for all business units which have not yet begun full adoption
• Project Manager / Lead for Enterprise Lifecycle Management Intranet site
• Project Manager / Lead for PTC Navigate / Thingworx Server deployment
• Lead Agile Scrum (Jira Agile) projects serving as Scrum Master in some cases and operating as Product Owner in others
• Mentoring team on Agile and Lean
• Trained new Sr. Business Administrator and Analyst for succession

Project Manager / PLM Architect

Confidential

Responsibilities:

• Custom External Smart Number Generator Application in (C#) with MS SQL DB for Windchill PLM
• Custom GUI for Creo Client License Management on the fly psf generation (C#)
• End to End Windchill PLM Implementation/Upgrades/Replication/Rehosting, Scoping to Support
• Scoping, Technical Architecture, Infrastructure, Mapping, support and assist Pro Intralink Migrations to Windchill, Intralink Upgrades and Implementations
• Fundamentally redesigned Windchill Infrastructure Scoping leading to continued success with Physical, Virtual or Cloud environments
• Oversaw scoping and performed pre-sales calls and requirements gathering for other team’s projects to ensure success and saw a sharp increase in reference and retainer customers
• Soft-Typing, Workflows, Access Control (ACLS), OIR’s, Bulkloading, Watermarks, Visualization, E-Signatures
• Windchill Business & System Admin Training, BOM Management, Change Management, Supplier Management, Project Management, Reporting, Security Labels, Compliance, Document Management, Configuration Management, Revision Control, Source Control, Vaulting, Numbering, Performance Tuning, InfoEngine, ERP Connector, Customization
• Windchill CAD Data Integration with Creo/ProENGINEER (Formally trained at PTC Needham, MA)
• Scoping of Business Requirements, Server/Client Hardware, Software, Network, Storage Solutions
• Managing Projects / Leading Implementers, Engineers, and Customer Resources using Agile Methodologies
• Oracle/MSSql Database Installation, Backup, Recovery, Reporting, Upgrades, Migration
• C#, Apache, Tomcat, OpenDS/WindchillDS, Aphelion, Cognos, Java, XML, Ldap, Linux, Active Directory, SOLR
• Creo, PRO/Engineer, Arbortext, Mathcad, Solidworks, Autocad, Other CAD/ECAD/Document Integrations
• VPNs, VM’s (Hyper-v, VM Ware, Virtual Box), Router/Firewall/Security Configuration, DNS
• Customer Support, Website Administration, Technical Sales Support, IT / Network Administration
• Retainer Customer Support: Windchill Business Administration, Windchill System Administration, Intralink Support, CAD / CAE Administration, License Management, Regular Windchill Maintenance / Tuning, PTC Liaison
• Strategic Vision / Thought Leadership

Web Developer Intern

Confidential

Responsibilities:

• Converting Product Pages to Template for Interwoven Livesite/Teamsite CMS
• VBA Excel Macros for BOSS Import Template Data Validation, Sitemap/Document Maps for New Confidential Site
• Conversion from C#.Net1.0 to .Net 2.0 for Windows 7 Compatibility, Software testing for platform support

Customer Service Manager/Electronics Sales/Photo Technician/Inventory Control Specialist

Confidential

Responsibilities:

• Cross Functional Team Leadership
• Lead Cashier Meetings
• Trained and Mentored New Hires as “Associate Sponsor”
• Assist Store Manager to Write and Deliver Associate Evaluations
• Took an Active Leadership Role in Store Meetings, Plan/Correct/Collaborate at Regular Customer Service Management Meetings
• Directly Assisted and Made Tough Calls Based On Customer Complaints, Final Decision and Override On Returns That Do Not Meet Company Policy, Assess and Make Final Decision on Transactions That Appear to be Fraudulent/Counterfeit/Illegal/Against Policy
• Recognize Associates Based on Positive Customer Feedback
• Collaborated in Small Team to Create Cross Training Motivational Program “Strive for Excellence”
• Served on Hiring Committee, Safety Team