SUMMARY:

• Proficiency in Business Analysis, Requirement Gathering, Process Study, Solutions Architecture, Application Development, Technology Support and Operations, Quality & Process Compliance.
• Demonstrated expertise as a business analyst responsible for delivering complex project implementations with experience in Requirements gathering, Requirements Documentation and Management, As - Is Process Mapping, To-Be Process definition, Test Case Preparation, Functional Testing and Co-ordination
• Experience in conducting PRPC DCO Elaboration sessions with Business Analysts, Project SMEs, and Scrum team members to finalize the requirements and specifications of the business needs and requirements and run through different phases of Project Implementation
• Proficient in designing the Class Structure, flow and Data Model required for the PRPC Framework and Implementation based on PEGA Best Practices and Guardrails.
• Expertise in creating User Interface screens using Portals, Sections, UI rules like Grids, Tree Grids, Skins and other rules of PRPC UI.
• Strong Knowledge on PRPC Integration rules like Connectors, SOAP and RESTful Services to integrate with external systems
• Experience in PRPC Customer Process Manager
• Experience with Pega Smart Dispute, automating credit card disputes and chargeback processes
• Strong Knowledge on PRPC Security rules like PRPC Roles, Privileges and Access When
• Good knowledge on PRPC Case Management
• Experience in developing access rules like Operator, Work Basket, Work List, Portals, Access Groups and Skill-based routing implementation
• Extensively used Performance tools like PAL, Profiler, and DB Tracer to measure the performance of PRPC applications
• Strong Object-Oriented Programming skills
• Experience developing applications using the Core JAVA, J2EE (Servlet, JSP)
• Strong knowledge of AIX, DB2, Oracle and SQL
• Experienced with working on the agile methodology
• Excellent analytical, presentation skills as well as vibrant team player, also comfortable in working individually

TECHNICAL SKILLS:

RDBMS: SQL Server 2008 , Oracle 9i/10G , MySQL, DB2

Application Servers: IBM Web Sphere, Apache Tomcat

BPM Tools: PegaPRPC v 8.x, 7.x, Pega Robotics Automation, Pega Cloud, Pega Mobile, BIX

PegaPRPC Frameworks: Pega CPM, PegaSmartDispute, HCIF, Sales Automation

Languages & Web Technologies: Java, HTML, CSS, Java Script, JSP, SOA, J2SE, J2EE, SOAP, REST

Operating Systems: MS Windows 2003/2000/XP/ Windows 7, Unix, AIX

PROFESSIONAL EXPERIENCE:

Confidential

Technical Lead/Architect

Responsibilities

• Lead the offshore team to create reusable asset libraries for Pega Unit testing, UI/UX enhancement support for Pega applications including solution central and compass and creating solution roadmaps and upgrade strategies for Pega applications.
• Manage the offshore team activities and deliver the project deliverables.
• Guide and mentor the offshore team for architecture, design and development of Pega reusable components.

Confidential

Senior Consultant

Languages/Tools : PegaPRPC 7.2, HCIF, Sales Automation, REST, SQL Server 2008, Java, HTML, SOAP

Responsibilities:

• Involve in analyzing the requirement documents of E2BK (Easy to Buy & Keep) applications. Based on the initial requirement analysis, coding plan and estimations will be prepared by the associate.
• Provide guidance to IT Infrastructure and Application teams on Architecture’s Frameworks, Patterns, Best Practices, and Programming concepts.
• Created coding plan and coding strategy to frame the timeliness of the project. Also involved in the risk and mitigation plans to ensure that proper development and unit testing will be carried out through the development phase.
• Conducted the design presentation sessions with stakeholders, review the designs with them and get the designs approved.
• Responsible for designing the components that are scalable and inter operable with external systems and enhancing customer experience and eliminating manual process by automating business process.
• Perform code reviews for the code checked in by the team, give the review comments and approve the check-ins and move the code to the higher environments
• Conducted performance testing and load testing using Pega PLA (Performance Log Analyzer), API to find the break points in the application and Monitor system performance to detect/resolve problems during deployment and support change management.
• Co-ordinate and work with offshore in converting generated high level business documents to technical code.
• Monitored and provided constructive feedback on team members activities to ensure visible and measurable contributions are being made during the implementation and to improve the overall quality of deliverable.
• Planed the production development schedules, prepare the implementation plan and finalize the plan with the stakeholders.

Confidential

Senior Consultant

Languages/Tools : PegaPRPC 7.3, Pega RPA, REST, SQL Server 2008, Java, HTML, SOAP

Responsibilities:

• Requirement analysis and solution design for new solution development and enhancements.
• System analysis, High-level design, Low-level design and Construction of the software components.
• Coordinating with the business users and development team for optimal solution design that meets the end- user expectation and provide competitive advantage.
• Providing guidance to IT Infrastructure and Application teams on Architecture’s Frameworks, Patterns, Best Practices, and Programming concepts.
• Building a new system with multiple services, integration and capabilities.
• Enhancing customer experience and eliminating manual process by automating business process.
• Verified program logic by overseeing the preparation of test data, testing and debugging code within a Pega environment
• Monitor system performance to detect/resolve problems during deployment and support change management.
• Reviews the work of others, providing guidance, mentoring, support and Coordinate with offshore development team .

Confidential

Consultant

Languages/Tools : PegaPRPC 7.1, 7.3, Java, HTML, MS- Access, SOAP

Responsibilities:

• Participated in Process Architecture design sessions, provided technology/architecture concerns early in the design phase
• Translate complex business requirement into functional technical requirements using PegaSystems SmartBPM methodology and DCO tools.
• Provide input on project related technical matters, including development approaches, ad hoc technical issues and questions on environment and technical specifications
• Responsible for providing application design guidance and consultation to deliver industry leading cross platform solutions in support of the Institutional Retirement Business
• Acted as a lead in providing application design guidance and consultation, utilizing a thorough understanding of application technology, tools and existing designs
• Analyzed highly complex business requirements, designs and writes technical specifications to design or redesign complex computer platforms and applications
• Leaded projects and manages development direction of small development teams including onshore and offshore resources
• Verified program logic by overseeing the preparation of test data, testing and debugging code within a Pega environment
• Maintained onsite and offshore team to get deliverables on time for development.

Confidential

Lead Consultant

Languages/Tools : PegaPRPC 7.1, Java, HTML, MS- Access, SOAP

Responsibilities:

• Participated in Process Architecture design sessions, provided technology/architecture concerns early in the design phase
• Maintains onsite and offshore team to get deliverables on time for development.
• Involved in the business requirements meetings with the users.
• Designed and developed the User interface for the application by creating the harness and section rules.
• Creation of database, users, schema, tables partitioning, Indexes on tables, creation of views.
• Implementation of Decision tables, Decision Maps and Declarative expressions
• Creation of search reports using Report Definition rule of PRPC.
• Built the rules for automatic object creations and payment adjustments which will handle the inbound and outbound messages and correspondence to other applications across different platforms.
• Involved in preparing the Technical Design Documents for the Workflow development process.
• Involved in running the application accelerator for the various implementation layer and frame work layer
• Preparing Unit test plans, testing and Defect Fixing.

Confidential

Portfolio Architect

Languages/Tools : PegaPRPC 7.1, Java, HTML, Oracle, SOAP

Responsibilities:

• Involved in the business requirements meetings with the users and analyzing business requirements for the project
• Co-ordinate with offshore, calls and Scrum meetings with clients for requirement gathering and status updates.
• Designed and developed the User interface for the application by creating the harness and section rules.
• Testing and debugging using Tracer, Clipboard and Rules Inspector
• Created connectors to Connect with external systems using SOAP
• Created Process rules, Activities, Data Transforms etc.
• Extensively used Performance tools like PAL, Profiler, and DB Tracer to debug rules
• Preparing Unit test plans, testing and Defect Fixing

Confidential

Application Developer

Languages/Tools : PegaPRPC v5.5, v7.1, Java, HTML

Responsibilities:

• Identified all sources of information and pre-populated data into memory before loading screen, this led to reduce in overall response time of screen.
• Removed redundant business processes happening while switching between tabs, this led to fast response time while switching between tabs
• Modified Process design though retaining same look and feel to end user, this improved overall performance of the screen.
• Extensively used Performance tools like PAL, Profiler, and DB Tracer to measure the performance of this applications.
• Creation of UI components like Flow action, Section and Harness.
• Participating the onsite calls on requirement gathering and u pdating the Weekly / Daily Project Status

Confidential

Application Developer

Languages/Tools : PegaPRPC v6.1, Java, HTML, DB2, .Net, SOAP

Responsibilities :

• Involved in preparing the Technical Design Documents for the Workflow development process.
• Expertise in PRPC flows, interpretation of flow shapes, tickets, interpretation of complex flow shapes for business scenarios, activities, activity step methods, class structure design, decision types and decision rules.
• Used HCIF, Claims repair framework to build the enrollment, claims intake process and adjudication process.
• Involved in code review sessions and to follow Pega guardrails in development cycle.
• Conducted daily offshore calls on development process and resolving issues/questions in timely manner.
• Participated in daily checkpoints with Process Architecture & offshore delivery teams to ensure clean hand offs between design & build
• Supervise and manage the overall development for the project to provide technical solution.
• Review of Functional and Enterprise Test Specifications.
• Designing UI screens based on requirements.
• Participated extensively in designing application security which involves setting up Access groups, Access Roles, Operators, Application ID, Org Divisions, Org Units and Work groups.

Confidential

Application Developer

Languages/Tools : PegaPRPC v6.1, Java, HTML, DB2, SmartDispute

Responsibilities :

• Involved in preparing the Technical Design Documents for the Workflow development process.
• Involved in running the application accelerator for the various implementation layer and framework layer.
• Good knowledge of PRPC construction and debugging tools such as tracer Confidential, clipboard, application accelerators and expression builders.
• Worked on the Enterprise layer class structure to build enterprise components used across the organization like data classes and integration classes.
• Created SLA for the assignments to send the correspondence emails.
• Involved in creating activities, activity step methods, when rules and decision rules.
• Prepared the User Interfaces (section, harness, flow action), portal representation.
• Implementation and integration of multiple external systems with soap connectors.
• Testing and debugging using tracer and rules inspector.
• End to end Integration testing of the application.
• Designed UI screens based the Pega standards like reusability of harness, using out of the box buttons.