SUMMARY:

• 25 Years of experience in IT industry with a wide range of roles including People, Project, Production and IT Outsourcing engagement Management.
• Proven knowledge and Expertise in application of Project/Contract/System Development Lifecycle (SDLC) and IT operations.
• Ability to own, influence and be accountable for the success of projects & Contracts managed. Strong team player and creative thinker.
• Interacted and presented status to SIO, CIO & BIO’s in respective engagements.

SPECIALIZATION:

• Contract Management
• Account Management
• Delivery Management
• Project Management

TECHNICAL ENVIRONMENT:

Server Administration: Built and Administered 23 Citrix MetaFrame XP, 1.8, NT, Win2000 Server. Hosted 50+ applications for over 300 users across the world.

XMS: eXpense Mgmt Application Administration, Provide training to users, installed new releases and patches, Product implementation for Concur e - Workplace, Confidential Site Server, IIS, CMU, SQL Server. (Supporting 15000 users, Avg Call volume of 10/day), Product installation, Configuration & Support. For Cognos Impromptu, & Power Play on Citrix Environment, Client Payment System (CPS) & Client Held Days (CHD) Systems AIX/Unix, Shell Scripts, Unix-Focus, Mvs/Tso, Jcl, MF-Focus, Xcom62, MsAccess.

Air Sub Systems: Cics, Jcl,Vsam, Cobol SWORD, Credit Card Fraud tracking Application - VB6, SQL Server MS Project, Excel, Visio, Lotus notes.

EXPERIENCE:

Confidential

IS Consultant

Responsibilities:

• Manage Multiple Core Banking Project & Application Management Service. With Internal & TCS resources. (M&A Projects, Windows, SQL & VMware Servers, VRS, IEX, Fed, ACH, Oracle, SharePoint, Clarity, Workbench, MsOffce)
• Confidential Voice Response System hardware software Telephone line upgrade. Completed.
• Brinks integration - Remote Image Capture Solutions for Brinks Vault to exchange Cash Letter Images. Completed.
• Correspondent Bank Balance Integration from Federal Reserve. Dropped in execution phase due to M&A.
• Confidential System Upgrade For IAT - PEP+ ongoing and Transitioned.
• Check image transfer thru DX for IEX - Metavante Data center migration, Dropped during install phase due to M&A
• M&A project - IEX, Confidential data/system Mergers to PNC systems - Transitioned.
• M&A project - Break the Glass security upgrade for WIER transfer system - Completed.

Confidential, Ohio

IT Consultant

Responsibilities:

• Manage Multiple ERP Development Projects. With Internal, Contract & Confidential team(.Net, MF, MsOffce/Project, SQL server)

Confidential, Redmond, WA

Program Management Consultant

Responsibilities:

• Manage IT service requests across North America for the engagement and provide visibility and monthly progress to executive management.(EPM,SQL,Sharepoint,Access,Excel)
• Provide Leadership, direction for Tier 2, Tier 3 Project & Delivery Managers. Oversee and ensure tracking and Billing of Services & Projects through EPM.
• Researched, designed, implemented, trained and managed Enterprise Project Management Solution (EPM) along with Share Point Portal solution for outsourcing engagement to improve tracking project execution, communication and collaboration between client management team and the Project Delivery teams.
• Analyzed the Contract to establish the SLA needs, Designed and Developed Tracking Methodologies for Tier 2 & 3 operations. Developed a Monthly Score card, integrating all SLA Metrics and presented/reviewed with the delivery Managers via daily standup calls, Weekly client meetings and monthly executive meetings.
• Worked with senior management in developing financial model & yearly revenue forecast for the outsourcing contract. Worked with senior management team to refine, document and implement the operation framework. Prepared and reported monthly revenue forecast and work in progress (WIP). Actively involved in variable billing negotiations with client.
• Lead preliminary analysis efforts for various projects to develop Project plan. Mentored Tier 2 and 3 Project Mangers in preparing project schedules and work plans. Provided training on Performance Reporting.
• Designed and led a team to develop a Web/SQL based Work Request Tracking Tool, to improve productivity by the IT teams and to fulfill the contractual needs on SLA reporting.
• Managed Projects for the Alcan Rolled Products Divisions Day One Spin-off. Developed the project plan with the customer, including the schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc. With multiple Project Leads located throughout US. Assemble and direct the project team to stay within the target margin and budgeted cost. Completed projects on time within the budget thus enabling the client to smoothly transition into a new company called Novelis.

Technical Environment: MS Project Server 2003, Share Point, SQL Server, OLAP, MS Office (all tools), Lotus Notes.

Confidential

Responsibilities:

• Designed the Application Change Management & QA Share Point site & process for the engagement.
• Actively played a Consulting role to the ACM QA implementation Team, resulting CGI-NARP IT to successfully comply with internal Confidential audit in a very short period of time.
• Worked in implementing a Lotus Notes based workflow solution to track IT Service Requests.
• Participated in Internal Audits. Worked with delivery teams to address shortfalls.
• Worked with Delivery and Project Managers to identify resource needs and coordinated with CGI Corporate HR & outside vendors in identifying suitable resources. Interviewed, hired and mentored staff during the initial stages of the contract.
• Designed and implemented enterprise resource pool and structure and time tracking through EPM. Trained PM and Delivery Managers in resource allocation and leveling.
• During the initial stages effectively communicated CGI processes, procedures, contractual expectations and organized team-building activities
• Gathered Business requirements, wrote function and technical design documents, for Demand Forecast Module. Coordinated the development with offshore team.

Confidential, Long Island, NY

Management Consultant

Responsibilities:

• Worked on the CGI RPC outsourcing contract.
• Managed and aided CGI Team to come up to speed on flagged areas.
• Acted as a liaison between CGI team and the existing Perot systems resources, planned, coordinated and successfully completed transfer of responsibilities on time.

Confidential, Phoenix, AZ

Onsite Project Lead

Responsibilities:

• Responsible for Client Co-ordination, Onsite & Offshore team Co-ordination, supporting multiple projects/applications with a team of resources providing 24/7 support and project development activities.