SUMMARY:

• Senior Business Analyst with over 8 years of IT experience in Finance, Energy and Telecom industries.
• Extensive experience in development of artifacts such as Vision document, Business Requirements, Functional Requirements and maintaining Requirements Traceability Matrix across the deliverables of a project.
• A seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills.
• Information Technology
• Financial Services
• Telecommunications
• Energy

PROFESSIONAL EXPERIENCE HIGHLIGHTS:

Confidential

Sr. Business Systems Consultant

Responsibilities:

• Worked on areas as diverse as Sign - on, Authentication, Account Balances & transaction history, Alerts, eDocs, and Personal Financial Management.
• Acted as a liaison between the business client and technical organization by planning, conducting, and directing the analysis of highly complex business problems solved through strategic eCommerce-based solutions (e.g., Intranet and Internet).
• Was responsible for producing business requirement artifacts - including Use Cases, Business and Message Rules, Supplemental (Non-Functional) Specifications, and User Interface Design Specifications - for large and complex projects.
• Was engaged throughout the whole project life-cycle, from Inception through post-Install Transition.
• Worked directly with all levels through to senior management across the organization and be considered the highest-level functioning expert.

Confidential

Senior Business Analyst

Responsibilities:

• Coordinated and led the effort to define business objectives and goals for the surviving mortgage systems of Wachovia and Wells.
• Worked with the business stakeholders and external contractors ( Confidential ) to define the business requirements.
• Led the effort to perform a Fit/Gap analysis on the business requirements and recommended design solutions.
• Liaised with the technology team to translate the requirements into functional design documents that best defined the business needs.
• Conducted multiple JAD sessions and created the data flow diagrams for system interaction.
• Coordinated with the Quality Assurance team as a business analyst SME to provide guidance on the functional designs.

Confidential

Senior Business/Functional Analyst

Responsibilities:

• Direct interaction with clients to successfully created a Business Requirement Document as part of the measure phase.
• Elicited the requirements and reconfirmed the existing requirements to create Functional Specification Documents as part of Analyze phase.
• Liaised with business and functional owner during the testing phase and high-level review sessions were conducted to derive and execute action plans, meet deadlines and follow consistency standards.
• Traversed through the phases of six-sigma to improve existing processes.
• Worked on analyzing the process gaps and suggested several process improvements.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users, and the errors detected were tracked, fixed and then verified via regression testing.

Confidential

Operational Assessment and Function Analyst

Responsibilities:

• Assisted in the chartering of a new Market and Customer Insights vertical within Marketing and Customer Experience organization
• Conducted a current state assessment of internal customer satisfaction surveys to define recommendations for immediate re-tooling and long-term redesign
• Lead a process improvement analysis to rationalize a mass market and transactional survey and streamline the 17 different versions and am multiple manual touch points
• Analyzed customer experience best practices throughout in the utility industry to assist in designing a customer service roadmap for 2012

Confidential, Charlotte, NC

Senior Systems Analyst/Lead Business Analyst

Responsibilities:

• Participate in defining the business objectives and ultimate vision for the surviving systems.
• Produced System Diagrams, Workflows and other documentation as required for analysis, planning and design of what the system will be and do.
• Determine when it is helpful to represent requirements using methods other than text; for example, a data flow diagram or a decision tree diagram.
• Validate that the requirements possess all the desired characteristics and will satisfy user needs.
• Lead requirements analysis process to articulate requirements using analysis, interviews, and workshops.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, resolve high-level information into functional details, and summarize the details into executive level non-technical language.
• Analyze requirements to ascertain and improve weak, vague, or conflicting requirements.
• Facilitate collaboration and negotiation between the various Wachovia and Wells stakeholders to ensure that they make sensible priority decisions
• Deliver owned and created functional design requirements and use case to clearly express the shared understanding of the problem.
• Collaborate and escalate issues to ensure effective and quick resolution.
• Establish the requirements baseline and then manage those requirements and verify their satisfaction in the product. Follow the project’s change control process.
• Monitor and report the status of all work initiatives affecting the projects.
• Act as a liaison to Business and IT to ensure that all requirements are identified.

Confidential, Charlotte, NC

Sr. Business Analyst/Web functional lead

Responsibilities:

• Serve as a liaison between the business community and IT to analyze requirements for delivery on the Web leveraging a strong knowledge of e-business strategies and solutions across TIAA-CREF lines of business
• Plan, conduct and direct the analysis of complex business issues to be solved with process changes and information systems.
• Apply broad knowledge of various business processes and functions and technical expertise to accurately anticipate organizational impact
• Facilitate business requirements gathering and definition in various formats including JAD sessions with business and IT, Q&A sessions with multiple SMEs and one-on-one user interviews in order to provide solutions and meet user needs.
• Work with User Experience and Design teams to effectively apply Web User Interface standards to address business, user and functional requirements
• Translate high level business requirements into functional specifications and manage changes to specifications
• Negotiate deliverables by facilitating communication between business units and IT from initial requirements and implementation.
• Serve as a liaison with Quality Management to insure test and integration plans meet requirement objective
• Follow rigorous SDLC and project management life cycles and best practices.
• Comply with internal SOX and other and other related processes and adhere to Change Control and Problem Management procedures

Confidential, Charlotte, NC

Sr. Business Analyst/Business Lead

Responsibilities:

• Devised the project vision which included a high-level features matrix.
• Defined the AS IS -TO BE processes
• Performed requirements gathering, requirements analysis and maintained RTM using RM tools
• Defined business use cases to elucidate the product experience based on stipulated scenarios.
• Defined a use case inventory and a use case model based on the features proposed by the business.
• Analyzed proposed functionality and recommended cost effective alternatives where possible.
• Interviewed end-users and documented process hurdles that could be mitigated.
• Prioritized work according to the impact on schedule and implementation.
• Developed wireframes to educate business as how was the new functionally would appear visually.
• Identified gaps in current state and worked with vendor to build a proposed future state in the form of a working prototype
• Assisting the web design team in the development of a low-fidelity prototype; facilitated usability sessions to test the conceptual prototype.
• Defining qualitative and quantitative metrics to assess success of the prototype

Confidential, Chicago, IL

Sr. Business Systems Analyst

Responsibilities:

• Performed requirements gathering and analysis, interviewed the Subject Matter Experts (SMEs), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
• Performed Gap Analysis to identify the deficiencies of the current system and to identify the changes in requirements for the proposed system.
• Manage the Requirements (Business as well as System requirements), performed requirements analysis and scope prioritization along with the creation of Use Case Scenarios, and modeling of the business and application using Rational Unified Process (RUP) and Unified Modeling Language (UML).
• Created process work flows, functional specifications, and responsible for preparing Software Requirement Specifications (SRS).
• Facilitated Joint Application Development (JAD) Sessions for communicating and managing expectations.
• Worked with the offshore development team to make sure that they understood the user requirements and that the system developed met those requirements.
• Participated in developing test plans and test procedure templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Participated in all phases of testing -- Functional System Testing, Integration Testing, Regression Testing, and User Acceptance Test.
• Participated in the development of Test Plans, Test Cases and expected results, and coordinated the tests with the QA team to verify implementation of new features and enhancements
• Performed Defect Tracking and Change Control Procedures using Rational Clear Quest and Configuration Management and Version Control using Rational Clear Case.

Sr. Business Analyst

Confidential

Responsibilities:

• Analyzed the current documentation in place and evaluating their use and scalability in developing this system
• Conducted the 'As Is' study, design of the 'To Be' Processes and also carried out 'Gap Analysis' before Customizing
• Worked with requirements gathering and produced initial requirements data to produce User Interface and Business Process Requirements
• Integration with existing applications/systems and analyzed the GAP.
• To identify, research, investigate, analyze, define and document business processes
• Used JAD sessions in gathering business requirements from various users and stakeholders to understand the needs of the business and various measure calculation strategies
• Documented elaborate test scripts covering all the requirements.
• Designed the business requirement collection approach based on the project scope and SDLC Methodology.
• Managed the Change Control and Defect Processes and used SQL to get data from tables for every defect reporting.
• Created Context Diagrams, Functional Decomposition Diagrams and Dataflow Diagrams.
• Developed Use Case scenarios, Activity Diagrams, Class Diagrams and Sequence diagrams
• Assisted database designers by continuous involvement in transition from business data to database design
• Worked to prioritize tasks and objectives with strong organizational, administrative and analytical skills
• Assisted in preparing the Business and Functional Requirement Specification documents (BRD and FRS)
• Assist with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Worked for Disaster Recovery situations.
• Created test plans for Business Continuity.
• Assisted in formulating testing documents like Test Plans, Test Scripts, Traceability matrix and Test summary report
• Involved in performance testing, functional testing and integration testing
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Assisted in preparing the user manual and followed the RUP methodology at every stage of system development
• Used MS Project to schedule and track the activities in the project
• Participated in Change Management Control Plan and the Quality Control Plan for the QA team.

Confidential, Dallas, TX

Sr. Business Analyst

Responsibilities:

• Involved in gathering requirements, developing Use Cases of the Order Management module and Bill Payment module of the operation support systemWork in all phases of the Software Development Life Cycle (SDLC)
• Gather functional requirements for the self-service application from customers through various meetings and JAD sessions
• Acquire strong knowledge of the Amdocs eCare self-service system
• Enriching customer’s communication experience with personalized, seamless, and portable services.
• Analyze system requirements and developed use cases accordingly
• Create use case diagrams, activity diagrams, class diagrams, and workflow process diagrams using MS Visio
• Prepare a detailed business requirements document using Telelogic DOORS
• Manage and maintained relationships with clients as they pertain to new enhancements, GAP analysis, monthly reporting, and new expectations
• Involve in assessing the impact of changes on the business and resolving problems referred by stakeholders
• Assist user interface (UI) designers in conducting usability studies and developing the UI \ Use ClearCase to manage different versions of the self-service application
• Identify, organize, and documented the changing requirements for the self-service application using ClearQuest
• Detect defects and track their status using Test Director
• Was part of the user acceptance testing team

Confidential

Sr. Business Analyst

Responsibilities:

• Sessions with the key stakeholders of the company to understand their expectations and goals for the Training Implementation Project
• Documented the business case for the project and sought approval from the project steering committee.
• Assess the current capabilities of the organization using SWOT analysis.
• Define the project scope and presented the scope to key stakeholders of the project.
• Coordinated the project team and facilitated the process of estimating the effort, cost and timeline of the project.
• Presented the budget to the project steering committee and sought approval of the budget.
• Documented the project plan in MS Project defining the design, creation and deployment approach for the training implementation.
• Created the national communication plan to facilitate the change management process throughout the organization with the introduction of new training process.
• Liaised with other parts of the organisation and business partners to assess potential opportunities in training and development for the region
• Coordinated with the regional training managers to define the KPI’s for training selection, prioritization and success of training implementation.
• Facilitated with the functional and technical team for the design and creation of the training environment and the training materials.
• Coordinated the new training pilots and conducted sessions with the deployment and end user team to coordinate the lessons learnt from the pilot implementation.
• Owner of the risks, issues, assumptions & dependencies of the project
• Presented an executive summary to the stakeholders, defining the approach, implementation, and next steps for the project.