EXPERTISE IN:

• Building Business through People, Process, and Technology
• Project/Program Management Vendor Management Configuration Management IT Service Management Business Analysis/Requirements Process Improvement Quality Assurance/Management CMM/CMMI
• Operaations Management (ITOM) Business Intelligence ITIL v2/v3/2011 Agile Six Sigma (Lean) SDLC
• SLA/OLA Business Analytics & Intelligence Security Processes/Standards SACM ADDM
• Organizational Change IT Strategy CI/CD Pipeline RH OpenShift VMware Cloud Services

PROFESSIONAL EXPERIENCE

Confidential, Omaha, NE

Owner

Responsibilities:

• Provide consulting services for information technologies and services that holistically integrate with and for our business customers.
• Consistently engage in medium to large organizational programs and projects affecting the enterprise.
• Consistently engaged with all clients on IT Strategy for people resources, technical platforms, new technologies, security, and organizational change.
• Considered and expert in Service Asset and Configuration Management I take organizations from inception to delivery including project management, business analysis, process management and improvement.
• Techniques employed typically include Agile Scrum, Kanban, and/or Kaizen. Most organizations realize between 14% - 42% increase in productivity and reliability.

Program Manager, Site Lead

Confidential, Bellevue, NE

Responsibilities:

• Provided Cyber Operations with authored training materials and mentored personnel on Requirements Management and Project Management in accordance with PMI and PMBOK.
• Established a Project Management practice within the planning section of the Confidential Office of the 557th Weather Wing. Implementation of MS Project and Visio for process documentation.
• Authored and implemented newly created New Employee Orientation process for contracted personnel.
• Supervised six contracted personnel in their performance and daily activities.

Confidential, Bellevue, NE

Responsibilities:

• Provide consulting services for information technologies and services for an engagement with the Confidential .
• Quality, Infrastructure and CI/CD Pipeline, ensured that work spaces for cleared and non-cleared personnel were secured and the configuration of all development environment(s).
• As Lead for the CI/CD Pipeline, I ensured that pipelines and plug-ins were reviewed and selected based on the needs of the project, customer requirements, and Quality Assurance standards and best practices.
• Implemented Jenkins CI/CD pipeline and programmed for use. Authored white paper on merits of CI/CD pipeline.

Confidential

PQAA/CMMI Consultant

Responsibilities:

• Lead Audits for compliance with policies and procedures of accreditation requirements for CMMI level 3
• CMMI L1 - L5 practices
• Quality assurance and quality improvement evaluation methodologies and measurement/metrics for compliance and to sustain survey readiness, including ongoing preparedness reviews. Measurement and metrics utilized to drive the process improvements to improve product quality
• Development of improvement plans with department/unit managers and supervisors in response to identified deficiencies
• Published Monthly quality metric dashboard of various projects.
• Train and mentor project teams members on CMMI L3 standards as defined in SSEP(Standard Systems Engineering Process).

Confidential

ITSM Architect

Responsibilities:

• Implementation of ITSM initiative using ITIL best practices
• Creation of usable CMDB
• Resolved issues with Serena SBM/SSM employing People, Process and Technology.

Confidential

Program Manager

Responsibilities:

• Unified Vulnerability Management initiative & LAN Security
• Implemented daily standups and Kanban style Project Schedules
• Ensured all security vulnerabilities were identified, tracked and successfully resolved prior to external audit

Confidential

Audit Manager

Responsibilities:

• Conducted Assessment for organization maturity based on ITIL v3 for HP Service Manager implementation
• Created Requirements and Project Schedule for KANBAN implementation of HP Service Manager
• Made recommendations for organizational changes to effectuate new Service Management paradigm.

Confidential

Continuous Service Improvement SME

Responsibilities:

• Conducted Assessment and provided results on organization effectiveness for Asset/Configuration Management, Purchasing process/procedures within the confines of Confidential regulations.
• Author of new Processes/Procedures and Requirements for SACM based on DESMF II/III.
• Provided Project Schedule (Kanban) for migration of BMC Remedy 7 to 9 and recommendations for command restructure to better align with ITIL based maturity effectiveness.
• Utilized SAS Enterprise Case Management (ECM) as main tool for Data Analysis and Trend identification.
• Assessed and provided recommendations on Asset Management software licensing processes/procedures.

Confidential

Data Governance Architect

Responsibilities:

• Served as Interim Configuration Manager and Data Architect for Service Now automation effort.
• Audited and assessed current state of SACM AMDB/ CMDB, Data Architecture and Data Quality.

Confidential

Chief Architect

Responsibilities:

• Provided direction to team of 3 Architects and 7 Technical leaders for ITSM tool implementation (BMC Remedy v7/8)
• Partnered with product owners/customers on organization change recommendations for increase of productive and reliability.
• Performed Data Analysis and Data Trends and pattern identification using SAS tools for financial integrity improvement.
• Implemented changes to infrastructure to accommodate requirements for performance and usage of Service Delivery.
• Negotiated improved pricing with vendors for support, services, licensing, etc.
• Provided reviews for Data Migration, ETL Strategies, Financial/Service processes, and infrastructure consolidation

Confidential

Sr. Configuration Management Advisor

Responsibilities:

• Engaged in population and administration of the BMC Remedy Atrium SACM, ITSM, SCCM, ADDM, BSM, BPPM for third party organizations requesting Configuration Management Services from the Confidential organization.
• Employed and Established Agile development for SACM integrations.
• Project Manager / Business Analyst for process improvement implemented initiatives
• BOOMI integration for Data ETL
• Internal and external BI Customer Dashboard.

Confidential

Sr. Consultant

Responsibilities:

• Engaged in advisement, implementation and customization of SBM software at client sites.
• Consulted on full lifecycle business/service management including but not limited to Incident, Problem, Change, Configuration, Release, Capacity Management. Process Improvement and Organizational maturity improvement initiatives.