SUMMARY:

• Strong business acumen and organizational skills.
• Ability to proactively lead concurrent multiple tasks, competing priorities, and aligning matrixed teams with numerous priorities.
• Proven and honed skill - set to plan, translate conceptual, loosely defined, user requirements into functional requirements in a clear manner that is comprehensible to developers / project team.
• Builder of high-quality design, scalable and stable off-the-shelf integration and custom-built technology solutions to support the vision and strategy for the organization.
• Producer, coordinator the delivery of implementation services to minimize cost, risk, scope, schedule, budget constraints.
• A Leader with: C-level Management & Stakeholders.Communicated hourly / directly with C-level and VP personnel; Administering face to face decisions, updates, execution, risks, and results for my portfolio of tasks. Big 4 leadership - direct customer / partner / 3rd Party Consulting / Oversight.
• Promoted to worldwide computing ownership of departmental budget of $148+ million; Directed 25-35 simultaneous Million Dollar projects (185-270 employees).
• Managed matrixed and cross-functional teams of 75 developers, business and system analysts, programmers, Web Designers, consultants and network specialists. Drove high-quality completion of systems engineering, software/database development and enterprise COTS, APIs, legacy, ERP, CRM, PDM, PLM, EDI. Responsible for SAAD, RFI, RFP, analysis / determination of new technology, negotiation with vendors, commitments.
• Selected to spearhead company growth strategy into Europe (EMEA) and Latin America (LATAM).
• Front-end on-site due diligence of Fortune 500 mergers, acquisitions, and joint ventures.
• Ownership of new IT team members, voice and data networks, inherited systems, applications, computing assets, 24x7x365 Help Desks, Customer Service and Data Centers.
• Directed International Management technical and non-technical resources; Europe, Latin America, Pacific Rim, Mexico, Japan, China, UK, Italy, France, Germany, Poland, Sweden, Romania, Brazil, Australia, South Africa, India, Pakistan.
• Hands-on Agile, Waterfall, Hybrid, Kanban, PMBOK, ITIL, SDLC, Prince2, OGAF, Six Sigma, SCRUM, JIRA, DevOps, Six Sigma methodologies. Re-engineering within technical and functional process improvement initiatives, including infrastructure, SLA, SOW, BDD, TDD, technical and end-user training, standardized playbook, daily operational run schedules. PgM, SDLC Methodology - Agile 6.0: Initiate, Plan, Release Planning, Sprint Development, Release Retrospective. Atlassian JIRA (Core, Enterprise, Service Desk), Confluence, Bamboo, Bitbucket, Stride, Trello.

SKILL & KNOWLEDGE BASE:

Industry Knowledge: Aerospace and Defense, Automotive, Banking, Cloud Service Providers, Consumer Goods, Food, Paper Industry, Food Processing, Rolled Metals, Plastics, Distribution, Auto, Aero, Industrial Machinery, Electrical Equipment, Farm Equipment, Construction, Heavy Equipment, Metal, Wholesale Banking with exposure with Treasury/Cash ManagementProfessional Services Consultant EPC industries, Chemical, Engineering, Finance, Health Care, Industrial, Industrial Automation Systems and Robotics JIT - Lean, Logistics, ISO 2230 / 27000, Lean Manufacturing, Professional Services and Consulting Utilities, Power Generations, Water, Telecommunications

Application: (End-User & Technical Management) JIT, International Accounting, Asset Management, Avature (On-Boarding), Big Data, EDI, Manufacturing, Discrete, Process, Distribution, After Market, Customer Relationship Management, Digital, Point of Sale, Lean Manufacturing, Logistics, Procurement, Purchasing, Med Device, Pharma, Electronic Health Records, Med. Care Management, Revenue Cycle Management, Warehouse, Financial Services / Banking Industry, Regulatory & Compliance, TS16949 compliance / requirements for ISO, Industry best practices in architectural methodologies and standards (e.g., Zachman, TOGAF, Rational Unified Process, IEEE-1471

ERP: Baan, DAX, JBA, JDA, JDE, JD Edwards, E1/ OneWorld, GEAC, Great Plains, NAV, Sage SAP, Kronos, Lawson, Manhattan, NetSuite, Oracle, PeopleSoft, QAD MFG PRO, BPCS, SSA, EPIC, MAPICS, System21, Microsoft Dynamics, MS CRM, Dynamics AX, Dynamics NAV, Dynamics Navision, ADP Globalview, Workday

SAP Knowledge: Ariba, FICO, HANA, ECC, HCM, SRM, SCM, CRM, PI/PO, PLM, BI/BO, Solution Manager, Netweaver, General Ledger, Accounts Payable, Accounts Receivable, Bank Accounting, Treasury & Cash, Asset Accounting, Funds Management, Contract Accounting, Organizational Management, Personnel Administration, Recruitment, Personnel Development, Human Capital Management, Requisitions, Purchase orders, Inventory Management, Trade and Supply Chain

CRM: MS Dynamics, Capterra, Clarify, Desk.com, Siebel, Vantive, NetSuite, Salesforce.com, Force.com, Microsoft Dynamics CRM 2011, 2013, 2015, Act, SalesforceIQ.com, Veeva, Sage, Oracle, SAP, Kofax, MSCRM Salesforce Consultant (Salesforce DEV-401, Salesforce ADM-201, Sales, Service Cloud)

PLM/PDM: Agile, AutoCAD, ENOVIA, MatrixOne, Metaphase, Dassault Systèmes, SAP, WindChill, Product Lifecycle Management, Product Data Management, 3D models and 2D drawings using CATIA V4 software, CAD (Computer Aided Design), CAM, CAE, Veema Cloud Vault

E-COMMERCE: ANSI, ASC, ASCII, X12, X.12, B2B, B2C, EDI, EDIFACT, ODETTE, Rosetta Net, Infor, EDIFACT, UCS, Future Three, M2M, A2A, Premenos, Harbinger, Sterling, Gentran, EDI Formats (ANSI X12, EDIFACT, TRADACOMS), JSON, XML, XPath, XSLT, XML schemas, flat files, CSVs, and SAP IDocs), Proprietary, Mapping

Transaction Sets: 210, 810, 820, 824, 832, 844, 845, 849, 850, 852, 855, 856, 875, 879, 888, 889, 894, 997

Six Sigma: Acceptable Quality Level - 5S, AQL, Activity Based Costing - ABC, APQP, Balanced Scorecard, Cause and Effect, DFMA, Failure Mode and Effect Analysis - FMEA, Fishbone Diagrams, Gantt Chart, VOC, Kaizen, KPI, Minitab, Network Diagram, Process Capability, Process Map, QFD, Reengineering, Root Cause, Sigma Level, SIPOC, Total Quality Management, Value Stream Mapping, TDD (Test Driven Development).

PROFESSIONAL EXPERIENCE:

Confidential, Ponte Vedra, FL

Data Consultant

Responsibilities:

• Creation and execution of roadmap to match NetSuite’s 100 Day implementation.
• Focus on eliminating use of mis-aligned installation of QuickBooks, Cleansing (prior to migration) of usable data, construction of a meaningful chart of accounts, instill discipline, assure OMB - A122 regulations, and Sarbanes - Oxley (SOX) Governance.
• Performed as Business Analyst, Systems Analyst, Root Cause Analysis, Value Stream Analysis. SME to extend system usage outside of the Accounting Department.

Technologies: Agile, Waterfall, Prince2, Oracle, NetSuite OneWorld ERP System, Nonprofit Mid-Market Edition, ERP Cloud Configurator, Inova Payroll, Quick Books, Microsoft Suite, Risk Management, Quality Management, Microsoft Suite (Projects, Visio, Excel, Word, Power Point, SharePoint, Office 365). Solutions Architecture Design Documents (SADD).

Confidential, Saint Johns, FL

Business Solution Architect

Responsibilities:

• Effectively trained, mentored and guided SME managers while acting as product owner -team lead.
• Brought multiple complex SDLC / Lean projects to closure within schedule and budget. Selling and Fulfillment Suite of Applications 9.1 Managed challenging personalities in stressful situations with positive outcomes (Supply Chain and Engineering). JAD and JAR sessions with Supply Chain, Procurement, Robotics Team, Shop Floor, Production, Quality Assurance, and Materials Management.
• Proficient completion of multiple projects with numerous internal and external dependencies, complex / multiple scope, a high level of risk requiring detailed mitigation plans, multiple integration points with external integration related to legacy functional capabilities, limited window availability with key resources

Technologies: Agile, Waterfall, Prince2, ADP, Kronos, INFOR, JDE, JD EDWARDS, NetSuite, Drupal, JIRA, SailPoint Identity IQ, MS SharePoint, Office365, Guidewire, Oracle, Remedy, Six Sigma. Sterling, Marketing, Sales, Big Data, Sterling OMS, Microsoft Suite (Project - Server & Desktop), Visio, Excel, Power Point, SharePoint, Office 365).

Confidential, Orrville, OH

Cloud Project Manager / Systems Analyst

Responsibilities:

• New deployment of HighRadius™ Integrated Receivables platform; optimized cash flow through automation of receivables and payments processes across credit, collections, cash application, deductions, electronic billing and payment processing.
• HighRadius Collections Cloud automated and optimized the credit collections management process to improve collector efficiency, minimize bad debt write-offs, improve customer relationships and reduce DSO.
• Product Owner and Solution Lead for Digital Finance portfolio, which includes utilizing robotic process automation, cloud migration, and leading analytic and visualization suites. Goal to eliminate 100+ A/R Full-time positions

Technologies: HighRadius (Cloud, Integrated Receivables, Collections), SaaS, CA PPM, SAP, Ariba, SFDC, B2B, Oracle, Treasury, Accounting, Accounts Receivable, Collections, API’s, Role Based Cloud Rules, ServiceNow, Solutions Architecture Design Documents - SADD, Microsoft Suite (Visio, Excel, Word, Power Point, SharePoint, Office 365).

Confidential, Jacksonville, FL

CRM / ERP Consultant - Program Manager and Solution Architect

Responsibilities:

• Provided comprehensive migration from legacy Siebel to Cloud Salesforce CRM - enterprise planning, coordination, and recommendations to Confidential & Confidential internal IT; WebSphere and/or WebLogic application servers, performances against PMO key indicators. Oracle EBS, Sterling Selling and Fulfillment Suite of Applications 9.1.
• Co-creating and launching enterprise CRM - pushed out to tablet, iPhone, Cell Phone to maximize utilization of new e-communication channels. Design Engineer of Sprints, User Stories, Wireframes, Project Requirements, Charters, BRD, SOW, WBS, KPIs' Metrics and Dashboard, Training Materials and Web related content, Content and Branding, UAT and SAT Scripting Delivery; Quality Assurance, and Lessons Learned Documentation.

Technologies: CRM, Salesforce, Force, Agile, SCRUM, JIRA, Cloud, Clarity, Fieldglass, Atlassian, GIT, JIRA (Core, Enterprise, Software, Service Desk), Confluence, Bamboo, Bitbucket, SVN, Stride, Trello, Jenkins, Rally, Capital Stream, Selenium, ServiceNow, Guidewire, Microsoft Office 365, SDLC, Waterfall, MDM, Master Data Management, Metadata, PIM, eDIM (Enterprise Data Incident Management), FLU/CFs, Data Quality, Health, and Data Governance, ServiceNow, (POS) Proof of Concept, Executive Dashboard 360 Reporting, Tableau, DOMO.

Confidential, Tampa, FL

Senior Program Manager and CRM / ERP Solution Architect

Responsibilities:

• Concurrent interdependent Work Tracks. Scope of work encompassed multiple business departments and spanned across multiple portfolios.
• Selected for key task team ‘re-think’ and ‘re-do’ process flow.
• Primary driver of project plan, including changes to project plan and resource schedules, escalation point for Project Team and Customers. New Web development for Sales and Marketing based on SEO specifications. MS Dynamics implementation, MS Dynamics for Operations (D3FO) Cloud Version, Oracle EBS Suites, Point of Sale (POS).

Technologies: Microsoft Dynamics AX & Infinity, MS Great Plains, Retail Point of Sale (POS), New Software Development, SDLC, API’s, Microsoft suite, Excel, PowerPoint, Access, Tableau, Qlik, RF Laser and Label Printing.

Confidential, Jacksonville, FL

Asset Management Specialist / Systems Analyst

Responsibilities:

• Provided JDE solution implementation, configuration of bill of materials, new design of chart of accounts, based on package enabled processes with minimized customization for JD Edwards and IBM Sterling Order Management's. Million Dollar savings realized due to prior lack of accountability.
• Full visibility to the work portfolio both planned and in-flight, Workflows to manage approvals, integrated financial view of portfolio (effort, budget, time horizon), Single point of access for forecast and actuals
• No repetitive entry of data across spreadsheets/tools, Standard templates for delivery planning, Historical actuals to improve analysis.

Technologies: Guidewire, Oracle, JD Edwards (9.1), GL, AR, AP, CAPEX, Cash to Order. JDE SCM Inventory Management, Procurement, TIBCO, Logistics, Sales Order Management, RF Smart (front end to JDE) 3-way match, Distributed Scaled Agile Framework (SAFe), SharePoint, ADP Globalview, Workday, eTime, and Kronos.

Confidential, Spartanburg, SC

SAP Business Process Modeling Architect

Responsibilities:

• AS-IS and TO-BE Business Process Modeling Process for SAP IT System currently utilized to manage Finance, HR, SAP (HANA), human capital management (HCM) software (Success Factors, Logistics, SAP-ECC, Plant Maintenance, Supplier Management, Warehouse Management, and Quality Assurance Process (QAP) using HP Quality Center. Lead Program Gate and Advanced Product Quality Planning (APQP). Engineering and Production Scheduling breakdown: JIT, Repetitive, Discrete, Job Shop, Process (batch), and Process (continuous).
• (BPMN 2.0) detailed and documented BOM requirements from Reverse Engineering output and Customer Validation Cycles. KSAs, OPC, Departmental Operation Runbooks, Requirement Doc’s and Mock-ups.

Technologies: Ariba, BPM - ARIS AS-IS Business Process, Meeting Facilitator, SAP (ECC, HCM, SRM, SCM, CRM, PI/PO, PLM, BI/BO, SAP Solution Manager, SAP Netweaver Suite, Extensive experience in User Stories, Wireframes, Project Requirements, Charters, Plans, SOWs, WBS, KPIs' Metrics and Dashboard Reports, Power Point Presentations, PDM, PIM and IBP roadmap, WinPIM 8.2, Agility Multichannel, SAP BOB, SAP HANA, SAP Hybis.

Confidential, Detroit, MI

Senior (DAX) CRM Project Manager

Responsibilities:

• Reporting to the CFO and working in coordination with the CIO, Agile Project Manager for the re-implementation of a stalled Dynamics CRM implementation. Streamlining workflows within. Detailed SME JAD, design, re-implementation of multiple vendors to identify and deliver cross platform solutions.
• Ensure compliance with federal and state laws, non-profit (OMB - A122) and Chambers’ criteria and regulations.

Technologies: Agile, Waterfall, Microsoft Dynamics CRM 2011/2012/2013 , Financials Dynamics AX 2012, Clarity, Microsoft Office 365, AX Applications: H/R, G/L, A/M, A/R, and A/P. Dynamics AX BI (Roles, KPI’s, Cubes), Proof-of-Concepts (POCs), API’s, Cognos, MicroStrategy, QlikView, Benefits, ADP Payroll, TCP, ADP, Remedy, Taleo.

Confidential, Detroit, MI

Senior Project Manager

Responsibilities:

• Implement, MetricStream, an automated SaaS Healthcare Governance Risk and Compliance solution. Manage complexities and breadth of (NHR) National Health Care Reform Compliance; automating workflow between business and compliance office, and centralizing NHR / Federal Issue Management.
• Accountable for Executive Communications including status reporting, financial reporting, risk, opportunities.
• Responsible for creating and managing external and vendor relationships (including the SOW and managing to implementation (deliverables and schedules)

Confidential, Mooresville, NC

Senior Program Manager

Responsibilities:

• Payment Services Program Deep Dive; Assessment of current Payment Services. Gain a consistent frame work was used to capture feedback and validate the processes, and leading industry practices.
• Organizationally, perceived roles and responsibilities and actual roles and responsibilities are not aligned. There is no single IT resource that is responsible for the delivery of the program.
• The solution directors owned most of the activities that impacted execution and are best position to have the greatest influence on delivery. The separation of IT activities into three functional areas: Plan, Build and Run Operating model covers both IT Solutions and Infrastructure & Operations. I mentored full-time resources, shared service teams, subject matter experts, and 3rd party contractors or consultants on new concepts.
• Revise Steering Committee governance policies, to drive behaviors, to alignment to key decisions made.

Technologies: CRM, Salesforce, Force, Agile, SCRUM, JIRA, Cloud, Clarity, Fieldglass, Atlassian, GIT, JIRA, SVN, Jenkins, JIRA, Rally, GreenHopper, Puppet/Chef Vagrant, Selenium. Guidewire, Microsoft Office 365, SDLC, Waterfall, Cognos, MicroStrategy, QlikView Master Data Management, Metadata, Quality and Data Governance

Confidential, Jacksonville, FL

Senior Consulting Manager

Responsibilities:

• Led multiple client Microsoft SharePoint and MS Dynamics CRM & AX (Financials and HR) system implementation and managing a team of off-shore developers (Philippines, Pakistan, and Afghanistan) Developers.
• Migration from Sales Force to MS Dynamics CRM and Office 365 SharePoint deployment. Co-project management with Ricoh Services, Infosys, and PWC.

Technologies: CRM, Agile, Clarity, Fieldglass, Microsoft Office 365, SDLC, Waterfall, SharePoint 2010/11/12, Kofax, MS Great Plains, MS NAV, INFOR, Kofax, Nintex, VizIT, Java, TIBCO, Trax, Unix and Sage, Red Hat, WebSphere, .Net

Confidential, Tallahassee, FL

Senior Program Manager

Responsibilities:

• Product owner, single point of contact - internally and client facing activities. The Confidential Photo Enforcement Systems: DOT Red light enforcement & speed enforcement Confidential ™. Azure Cloud Management with EMC. Custom Software Development (CSD) and analyses of legacy DOT applications. Big data Cloud interactive on-line, extremely high-volume Giga & Tera transactions. Major implementation of EMC ATMOS, migrated Centera

Technologies: Agile, Waterfall, Scrum, Microsoft Office 365, SDLC, Clarity, Master Data Management, Metadata Management, Data Quality and Data Governance, Portal and Enterprise Integration, DMS, CMS, Portal, UI Design, Big Data Search, Industry best practices in architectural methodologies and standards - Zachman, TOGAF, Rational Unified Process, IEEE-1471, Web Analytics Integration, DW / Reports, ECM Design, content types, properties, metadata, taxonomy, workflows, user group roles, publishing, content / data aggregation, Azure Cloud

Confidential, Jacksonville, FL

Senior Project Manager

Responsibilities:

• Demonstrated proficiency in requirements gathering (interview techniques, JAD sessions, questionnaires), requirements analysis (documentation: sequence, activity, state, or UML diagrams; prioritization, cost/benefit, gap, traceability analysis), business process re-engineering (current/future process/data flows, time studies) and project management. BI (Single Golden Data Source - Retail and Credit Cards Data Warehouse) Business Project Management Team (Agile / Waterfall CITI inherent Project Management Methodology)
• Second Project: Mobile Phone Program to enhance the Apollo Application and Decision Support System to expand the utilization of mobile phones and in-turn streamline the acquisition process.

Technologies: Agile, Iterative, SDLC, Waterfall, ITIL, MDM, Master Data Management, Metadata Management, Data Quality / Governance, Cloud Migration, XML, SQL, Microsoft Suite (Projects, Visio, Excel, Word, Power Point, SharePoint, Office 365).

Confidential, Jacksonville, FL

Technology Delivery Manager

Responsibilities:

• Smart Phone (Android, IPHONE, iOS, Tablet) IVR Application - new development, BRD, Wire Frames, Application Integration, Application Lifecycle Management, Mobile Applications, Predictive Analysis, Cloud Application to enhance non-online GWIM and Consumer line of business (mortgage, loans, ATM, debit, credit).
• Major focus included parallel execution of multiple concurrent projects, project scoping, estimation, budget tracking, off-shore resource planning, and risk and issue management using Maximo.
• Development and presentation of BRDs, wire-frames and web form mock-ups to ensure pro-active timely buy-in with Architects, System Analysts, SMEs, e-commerce leads, and Project Stakeholders.
• New eCommerce / ATM development for marketing programs and delivery of strategies for physical and electronic channels and core EBT Edge systems POS, EAO, OAO, IVR’s. Microsoft Sure Step implementation. Star Schema.

Technologies: Agile, Iterative, SDLC, Waterfall, ITIL, MDM, Master Data Management, Metadata Management, Data Quality and Data Governance, Android, IPHONE, iOS, Tablet IVR, Java, .Net, Visual / Mobile ERP, NLG, NLP

Confidential, Jacksonville, FL

Senior Project Manager

Responsibilities:

• Re-write / migration of legacy mainframe (green screens) to .NET web-based applications for Rail Train Crew Management and FRA Government audit process improvement and regulatory compliance application modifications.
• Employed SCRUM and PMBOK project management methodologies. Identify, coordinate, and manage resources and key stakeholders for project. Change management throughout the cycles.
• Involved in the initial deployment of Microsoft Dynamics CRM.

Technologies: Replace Mainframe (green screens) to .NET web-based. Agile, Iterative, Scrum, SDLC, PMBOK, Waterfall, ITIL, MDM, Master Data Management, Metadata Management, Data Quality and Data Governance, .Net, Clarity, Maximo, Maximo SAP HANA. BPMN Process Models, UML Activity Diagrams, UML Use Case Diagrams, UML State Diagrams, UML Sequence Diagrams.

Confidential, Troy, MI 10/2008 - 03/2009

BPM - Business Process (W2 - Independent Consultant)

Responsibilities:

• Led design sessions in prototyping new systems for the purpose of creating functional requirements including use cases, QA, user interface specifications, data mappings, definition of information taxonomy and metadata tags.
• JAD sessions formalized dynamic UML / Visual Overview Diagrams focusing on corporate reporting, inter-departmental dependencies, metadata touch points, with goal to empower end users the ability to maintain Web-based EIS - Executive Information System / Dashboard and KPI’s. Reporting generation with Crystal.

Technologies: NuView HRIS, Agile, Iterative, Scrum, SDLC, PeopleSoft, PMBOK, Waterfall, ITIL, MDM, Master Data Management, Metadata, Data Quality and Data Governance, HRIS, Payroll Time and Labor, Infor Workbrain HCM

Confidential, Jacksonville, FL

Consultant, Technical 3rd Party Vendor Lead

Responsibilities:

• Responsibility for 90 COTS Vendors within 11 countries. Played a key role in relationship management and monitoring of global Third-Party Vendors and application providers. Contract review, coordination, and issue management for Administration, Payroll, Benefits, Training, Recruiting, Talent Management process and MDM application interfaces. Project scope $1 Billion / 10-year HR Outsourcing initiative - SAP ECC 6.0. Supplier facing activities such as Engineering Design, Sourcing & Procurement or customer facing interactions across multiple channels and markets.
• Teamed with product development to integrate customer data into new products portfolio satisfaction.

Technologies: ADP, Taleo, Microsoft, SAP, Ceridian, Sage, Success Factors, Sum Total, Citizen’s, Allstate Payroll, Benefits, Training, Recruiting, Talent Management, Insurance, Property & Causality