SUMMARY:

Telecommunications domain specialist with 19 years of hands on experience in designing, implementing and maintaining complex OSS/BSS systems and architectures for major telecom organizations across different geographies. Highly regarded for end - to-end design and billing skills. Proven ability to manage business, end user, technical and management capabilities and constraints, while simultaneously driving business and architectural requirements to fruition. Maintains significant background in software engineering, solutions architecture, business analysis, programming, identifying high-level system changes, and determining solutions.

KEY SKILLS:

• Telecom business and billing domain knowledge
• Skilled in Design, System Integration and Maintenance of OSS & BSS COTS, J2EE and Bespoke Applications in eTOM compliant frameworks
• Telecom Price Plan Design
• Change Design and Design Assurance
• Technical Team Management
• Requirement Collection Analysis
• End User & Business Liaison & Vendor Management
• Manage, Collaborate and Deliver in Geographically Diverse Organizations
• Service & Solution Oriented Architecture

TECHNICAL SKILLS:

Domain Knowledge: Convergys Infinys Rating and Billing (Geneva), Cadebill, eTOM Compliant Framework, Kenan FX, OSS/BSS Applications, Other Legacy Billing Systems, Service Oriented Architecture (SOA), Microservice Architecture.

Technical Capabilities: TSQL - expert skills, Linux - intermediate skills, GoLang - acquired skills, Python - acquired skills.

EXPERIENCE:

Confidential, Manassas, VA

BSS System Analyst

Responsibilities:

• Regularly work with the core client solutions team in response to requests for proposals.
• Implemented new billing and operational support system in 15 months, under pressure of contract termination. This included a re-design of the company’s product catalog with an aim towards reduction of redundant offerings while implementing complex billing logic applicable for individual products and customers - without adversely impacting the billing cycle.
• Manage a system that supports mediating 450+ million discrete transactions into 33+ million billable records monthly. Delivery of project shortened billing delivery time by 40% through architecting the automation of workflow to reduce labor and reduce the introduction of errors.
• Implemented expansion of billing systems to support international partner customers in new markets encompassing dozens of new countries within 90 days.
• Analyze existing customer base, product catalog and instrument hierarchy in the Legacy billing system.
• Design and implement the product catalog and pricing model in Cadebill, in consultation with the billing stakeholders.
• Conceptualize and employ migration strategy to bring over entire customer-base and product hierarchy into Cadebill.
• Implement custom billing logic to cater to client’s billing requirements. Support the Client’s QA and development teams.
• Educate the key billing stake holders in the client organization to the details of the new billing system.
• Provide ongoing support for enhancements and production issues, requiring troubleshooting, requirement analysis, design and coding of new functionality.

Confidential, Ashburn, VA

Senior Solution Architect

Responsibilities:

• Responsible for analyzing and preparing a key proposal for a new requirement to the Verizon Business Services pricing systems - Confidential the customer location.
• Analyzed the existing legacy and strategic BSS systems used for pricing and billing.
• Assessed various options for the migration of existing legacy contracts to the strategic stack.

Confidential

Senior Solution Designer

Responsibilities:

• Rolled out the first real world implementation of BT Global Service’s strategic ‘Quote to Cash’ platform which catered to BT Global service’s entire portfolio. Personally responsible for the implementation of this platform on BT Mobile Express after an extended period of design, development, testing and user acceptance testing.
• In charge of designing changes to British Telecom’s (BT) strategic quoting and ordering systems for several BT Global Services products - BT MobileXpress, BT Cloud Compute, BT Global Trace, BT Life Sciences and BT Pharma. Projects designed during this period addressed areas in CRM, order management, inventory management, order orchestration and billing & mediation components in the strategic BSS Stack.
• Produced an automated framework to track and settle fulfillment costs incurred by BT internal organizations.
• Created a re-usable capability in the quoting and ordering stack that would allow sales users to offer competitive and flexible pricing for complex usage-based services.
• Designed a framework to automatically publish price book data to the billing systems with minimal intervention.
• Led the accelerated implementation of support for BT’s cloud compute portfolio on relevant systems in the strategic ordering stack, with minimal impact and cost.
• Managed a highly skilled team of 3-6 designers. Designed assurance activities for work products produced by the team.
• Supported, as single point of contact and technical lead, the first-time real-world use of the strategic order fulfillment system by BT’s business users.

Confidential

Technical Design

Responsibilities:

• Evaluated change requests from the client and delivered designs prepared in collaboration with different work streams in the delivery organization for the number two mobile provider in the UK, while managing a team of 3-10.
• Changes worked on during this period were to support the rollout of new products introduced by O2, the mediation platform upgrade, and others.
• Prepared technical design documents outlining changes required to all systems in the architectural stack to accommodate business requirements.
• Consulted on large/complex projects, advising on potential impacts to various subsystems as a result of proposed changes.
• Performed Technical Quality Assurance audits to evaluate the technical health of projects Confidential various stages.

Technical Business Analyst

Confidential

Responsibilities:

• Responsible for technical analysis of business requirements, while acting as liaison between the Idea business users in operational circles and business and the Confidential technical team.
• Led and implemented changes that gave subscribers the ability to make postpaid bill payments via the Euronet interface to vTOPUP and ultimately to Idea’s strategic billing system.
• Managed the project that implemented and supported interface changes of the vTOPUP system with the Intelligent Network systems that supported more than half of Idea’s subscriber base to comply with vendor support agreements.
• Employed changes that permitted large modern retail vendors to perform prepaid recharges for existing Idea subscribers utilizing a web-based interface with the vTOPUP system.
• Communicated technical analysis and project status with Idea business (Revenue Assurance, Finance, Marketing and Technical) and clarified issues.
• Analyzed changes required to existing bespoke components and interfaces as well as collaboration with the vendor to ensure billing system specifications were in line with development being done by the integration team.
• Conducted changes as needed to the COIN interface (COmmunications INfrastructure organization, Netherlands) to ensure that accurate pricing information for dial access numbers was updated in the billing system on a regular basis.
• Designed changes to the interface that allows accurate capture of rates for premium rate numbers in Switzerland on a regular basis and propagates them to the billing system.

Billing Designer

Confidential

Responsibilities:

• Designed, implemented and supported new market offerings on a quarterly basis for O2 while also supporting production systems and resolving technical issues as per agreed SLAs.
• Changed commercial items including pricing/discounting models and product offerings; changed functionality of various J2EE and COTS components; and adhered to complex reporting requirements.

Lotus Notes Developer

Confidential

Responsibilities:

• Led a team of 3-6 members. Developed and maintained Lotus notes (version 4.5 to version 5.0) applications that were used for various workflow applications by multiple organizations.
• Analysis and Migration of PWCC’s notes application infrastructure to Confidential ’s internal infrastructure.
• Maintained and developed Lotus Notes based ordering tool for Confidential & Confidential and Confidential India.