PROFESSIONAL SUMMARY:

• 15+ years of experience in Software Product Development, worked in different Line of Business (LOB), includes Healthcare, Banking & Finance, Credit, Insurance, Telecommunication and IP Network Management
• Results - oriented professional with a passion for combining technology and business objectives to solve real-world problems
• Expertise in Agile/Scrum SDLC, Requirements Analysis, User Experience, User Interface Design, Automated Testing, QA and UAT
• Ability to maintain product backlogs, and worked with stakeholders (in person, on the phone or virtually) to make strategic recommendations and plan product road maps
• Experienced in development of SaaS (Software as a Service) based product. Enhance product features from existing ideas and help to develop new ideas based on industry experience and ongoing competitive analysis
• Experienced in delivering presentations / communication to individuals at all levels including the top steering committee as well as global technical teams, both offshore and onshore
• Impeccable management and leadership skills with abilities to work independently as well as in a team. Driven by new challenges and great at adapting to any cultural and business environments
• Knowledge of technology standards (e.g., PCI, security, infrastructure, architecture, processes, applications)
• -winning professional skills - Rewarded with multiple Spot Rewards & ExtraMiles in achieving the goals

CORE COMPETENCIES:

• Software Development Lifecycle
• Agile Product Development
• Business Analysis
• System Integration, Reconciliations, MIS Reporting
• Troubleshooting and Defect Resolutions

PROFESSIONAL & TECHNICAL SKILLS:

Technology / Tool / Area: System Design / Development, System Specifications Documentation, Prototype, System Testing (Test Planning, Test Scripts, Test Execution

Software Development Methodologies: Waterfall and Agile (Scrum)

Cloud Computing: Azure & AWS

Business Analysis: Integration & Reconciliation

Software tracking tools: VSTS/TFS, Atlassian Jira, IBM RCQ, Redmine

Languages: VB, ASP, .Net, HTML, XML & SQL

Database: SQL-Server, Oracle, MySQL

Reporting Tools: Crystal Reports & SQL Reporting

CRM: Microsoft Dynamics

Content Management: Microsoft SharePoint, Atlassian Confluence

PROFESSIONAL EXPERIENCE:

Confidential

Product Owner

Responsibilities:

• Determines customer needs and desires by specifying the research needed to obtain market information
• Assesses market competition by comparing the company's product to competitors' products
• Analyze various market segments and collaborate with leadership to choose the best ones to pursue
• Member of Product Management team and define and align the product vision, roadmap and growth opportunities with strategic goals and rally stakeholders to that direction
• Translate product strategy into detailed requirements and prototypes
• Provide focus for the team through clear goals for releases and iterations, maximizing priorities with a product backlog ranked by business value, effort, and risk
• Collaborate with the team and stakeholders to write features, stories and acceptance criteria sufficiently detailed for the team to deliver successfully within a Sprint
• Actively participate in Sprint events including Planning, Daily Scrums, Reviews, Retrospectives, and Backlog Refinement

Confidential

Product Owner

Responsibilities:

• Engaged with Product Manager to set a product vision and strategy
• Requirement Articulation and Goal alignment to satisfy stakeholders requirements
• Author, refine and approve backlog items to release the minimum viable product (MVP)
• Product Development - Play a leadership role in the Scrum team to ensure that product features are in-scope, on-time and of high quality
• Participating in all team ceremonies including planning, standup, review and retrospective
• Document intended product behavior and user experience
• Review QA test plans to align with acceptance criteria
• Stakeholder communication - effectively communicate product release contents and expected product behavior to Customers, Product Marketing & Professional services

Confidential

Senior Business Analyst / Product Owner

Responsibilities:

• Responsible for defining large complex features to satisfy stakeholders requirements
• Work with Product Management to assist with strategic planning and understand the product roadmap & future direction
• Provide timely and effective feedback to Product Management throughout the development cycle
• Work with Product Manager to agree the scope of release plans
• Involve in different scrum processes (Planning, Grooming, Reviews and Retrospective)
• Responsible for drafting user stories (including wireframes - if applicable) to satisfy features
• Ensure that the proposed GUI meets defined usability and user experience standards.
• Responsible for assessing reported defects and assigning priority
• Answering questions from the team regarding features
• Ensures that business requirements are met by the developed software

Confidential

Systems Analyst / Consultant

Responsibilities:

• Elicit Business Requirements.
• Define Technology Solutions and Service Clients
• Maintain and Support Technology Solutions, in line with security controls.
• Manage Relationships with business partners.
• Impact analysis for any Change request.
• Design approach/strategy for any new enhancements/changes.
• Review Software Design and Interface Design Documents (SDD & IDD).
• Maintain Quality Assurance (QA) in the software development life cycle (SDLC) to maximize the efficiency, effectiveness and overall quality of software products.
• Accountable for Change Management and Configuration Management
• Develop Disaster Recovery (DR) plans to minimize the down time of critical applications.
• Vendor Coordination (in term of technical requirement and implementation).
• Track audit items of all applications.
• Analyze, design, develop, integrate and implement business solutions.
• Defect tracking.
• Designed / Developed interfaces for other applications.
• Integration with other heterogeneous systems.
• Assist users in generating different MIS reports.
• Periodically review/implement Information Security (IS) guidelines for all applications.
• Configuration/Version controlling of all applications.
• Vendor Coordination (in term of technical requirement and implementation).
• Track and implement latest security patches on all application servers.

Analyst

Confidential

Responsibilities:

• Design, develop, integrate and implement business solutions.
• Reconciliation between different systems
• Test Manager, creating test script and do the unit testing.
• Analyze data and perform data mining analysis.
• Give application support to running system.
• Ensuring compliance with all guidelines and norms set by line organization for quality and efficiency.

Senior Engineer

Confidential

Responsibilities:

• Preparing project documentations (as per SDLC).
• Involve in Software development and integration.
• Ensuring compliance to all QMS (Quality Management System) guidelines in the project.
• Support Team lead in customer acceptance and Local Support.
• Give application support to running system.

Confidential

Technical Team Lead

Responsibilities:

• Preparing project documentation
• Database Analysis.
• Support Team lead in customer acceptance and Local Support.
• Creating test script and do the unit testing.
• Software Development & Quality Assurance
• Software Integration / Implementation
• MIS Reports