EXPERIENCE SUMMARY:

• Results driven professional with 7 years of full - lifecycle software development projects. Able to quickly understand the goals of the business and break complex issues into manageable components. Broad experience in developing IT Solutions for business requirements, functional / technical specifications and Code Components.
• Around 7 years of IT experience in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, design, development, implementation & enhancement of projects using Salesforce.com CRM, Salesforce Administrator and Java/J2EE technologies and followed Agile(SCRUM) & Waterfall Methodologies. Involved on salesforce configuration, customization, integration, deployment, communities and classic to lightning migration, lightning component, lightning design system. Good Knowledge on Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Experience working with Salesforce.com Sandbox and Production Environments.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like Informatics on Demand.
• Experience in Apex coding to implement the complex business logic within the Governor Limits enforced by Salesforce.
• Experience in writing test classes and test methods to ensure maximum code coverage in production instance.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Experience in working with Cloud Computing / SaaS technologies.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Having experience in Exact Target and salesforce integration.
• Experience in creating and activating the Marketing Campaigns in Salesforce.com.
• Working Knowledge on SFDC, CRM, SFA and billing Modules (Sales process automation, Lead and marketing automation, Mass marketing automation, Customer care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript, DL, and SOAP.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Strong Knowledge in implementing Design Patterns (Creational, Structural, Behavioral).
• Efficient in implementing Partner or Customer Communities modules of Salesforce.
• Extensive Experience in data migration and integration using Data Loader Utility.
• Proven ability to independently perform testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration
• Expertise in the complete life cycle of project development including System Analysis, Design, Testing and Deployment.
• Excellent working knowledge of software development methodologies such as Agile, Waterfall model.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Navigational flow diagram using UML Tools like MS Visio.
• Excellent leverage of MS Office, Spreadsheets in Windows and Mac.

SOFT SKILLS:

• Self-Motivated, Ambitious
• Quick Learner
• Team Player
• Critical Observer
• Excellent communication skills

SKILLS INVENTORY:

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components, S-Control, Apex Web Services, Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production).

Tools: Data Loader, Salesforce-to-Salesforce, Apex- Explorer, Informatica, Apptus CPQ, Jira

Languages: Apex, C/C++, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle, MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE.

Web Servers: IBM WebSphere 4.x/5.x, Apache Web Server, Tomcat 6.x

RELATED EXPERIENCE:

Confidential, Chandler, AZ

Salesforce Developer

Responsibilities:

• Experience in working on various tools/technologies. These include -Salesforce (Sales Cloud, Service Cloud and Marketing Cloud), Informatica Power Center, Informatica Cloud and Oracle PL/SQL
• Have designed SFDC/CRM applications, ETL ecosystem, data warehouses, data integrations, database schemas and reporting solutions
• Development experience on AppExchange Products - Meeting Management, CTI Integration App, E-commerce application.
• Experience on Salesforce Development (Apex Classes, Triggers, Visualforce pages, Custom Objects, Profiles & Roles, Security Settings, Integration etc.)
• Experience in working on Cloud based data integration tools (Informatica Cloud and Salesforce) with real time requirements
• Excellent experience with data integration (batch and real time) using various kinds of data sources via SOAP and REST
• Extensive experience with Data Migrations, Report and Dashboard design
• Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
• Experience integrating Salesforce with different business systems
• Experience with multi-org deployments and integrations
• Experience in SFDC Bulk, SOAP and REST APIs, batch process, data migration and integration and platform security
• Expert understanding of integration patterns, connectors, middleware.
• Expert knowledge of security concepts (authentication, SSL, SSO, etc.).
• Managing IDM (Identity management) tools based on OAuth 2.0 and SAML (Security Assertion Markup Language) for SSO (Single Sign On).
• Experience in setting up single sign-on between systems, especially SAML SSO integrations with the Salesforce.com platform

Environment: Salesforce Enterprise Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, Visual Force (Pages, Component & Controllers), Lightning Components, JQuery, Jira, JSON, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, DocuSign.

Confidential, Austin, TX

Salesforce Developer

Responsibilities:

• Interact with Business Users to understand the requirement and implement with best solution possible.
• Working on Salesforce Sales Cloud implementation, Data integration and data migration .
• Implementing a new Sales System for a Manufacture client and integrating it with various existing systems to provide a seamless effective application.
• Conduct User Story Mapping Sessions with Business Stakeholder to understand the business and create user stories.
• Groom user stories to get them approved from the Product owners and collaborate with technical teams to finalize the design.
• Lead Data Migration and Integration by defining the requirements and collaborating with various cross functional teams to meet the business needs.
• Create Future State Flows, Mapping documents, Data Migration strategy documents, functional requirements for Integration.
• Create and maintain solution design specifications to create new functionality in Salesforce.com to enhance/fix existing functionality.
• Create custom code Reports and Dashboards to better understand the sales funnel.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Plan and execute data mapping and conversion activities in Salesforce.com projects.
• Work with data migration and updates through Excel, MS outlook using Data Loader, Data Loader.io, Import Wizard, Workbench.
• Use SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Enable Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Develop various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Use the Sandbox for Development and Testing and Migrate the code to the Production instance after testing.
• Involve in Data Mapping and Migration of data between legacy systems and Salesforce.com. Objects and fields.
• Provide Level 2 Salesforce.com platform day-to-day support and maintenance as needed in areas including deployments, sandbox refreshes, Salesforce release evaluation, assigned tickets, data management, etc.
• Developed end to end application components involving business layer, persistence layer, and database and web services layer.
• Responsible for the overall layout design that meet cross-device compatibility using Bootstrap, color scheme of the web site using HTML5, and CSS3 and Responsible for creating detailed wire frames and process flows.
• Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Experience in implementing MVC patterns in salesforce.com customizations.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce Enterprise Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, Visual Force (Pages, Component & Controllers), Lightning, JQuery, JSON, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, DocuSign.

Confidential, Louisville, KY

Salesforce Developer

Responsibilities:

• Analyzed complex user requirements, procedures, and problems to improve existing System design.
• Designed and developed customer solutions in Visual Force, Apex, Lightning, D/HTML, CSS, JavaScript, and other Technologies.
• Developed end to end application components involving business layer, persistence layer, and database and web services layer.
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Experience in building reusable UI components and pages with Lightning component framework
• Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.
• Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.
• Responsible for the overall layout design that meet cross-device compatibility using Bootstrap, color scheme of the web site using HTML5, and CSS3 and Responsible for creating detailed wire frames and process flows.
• Involved in writing application level code to interact with Restful Web APIs, Web Services using AJAX, JSON, XML and jQuery.
• Written Apex classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.
• Using Lightning Experience created Summary reports, Matrix reports, Charts and Dashboards for better interaction of sales reps using SF1 mobile app
• Developed custom UI using CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Experience in implementing MVC patterns in salesforce.com customizations.
• Used the various sandbox for development.
• Involved in developing salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Installed salesforce Lightning inspector for chrome browser as an extension for debugging JavaScript code.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Interacted with the Salesforce.com premium tech support team on a regular basis.
• Good experience in implementing best practices and coding techniques

Environment: Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Salesforce Communities, Apex, Visual Force (Pages, Component & Controllers), Lightning, JQuery, JSON, HTML5, CSS3, JS, Bootstrap, Angular JS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE, DocuSign

Confidential

Salesforce Admin/Developer

Responsibilities:

• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes, Interfaces, Keywords and Annotations.
• Processed payments, advances and handle loan as well as collateral reports of all commercial finance customers on a daily basis.
• Schedule meetings to communicate with various client service managers regarding customers’ creditability status.
• Process interest and fee payments as per instructions received from business areas.
• Rolling over, converting of maturing LIBOR loans of customers in consultation with relationship managers of USA customers.
• Update weekly and monthly borrowing base certificates of all customers.
• Analyzing data of general ledger (GL), accounts receivable (AR) and accounts payable (AP) and preparing an aging summary.
• Developed and maintained planning models to support ad revenue impact and analysis for all properties and selling options including: annual budgets; monthly/quarterly forecasts etc.,
• Updating client information with loanable limit and used funds of the customer.
• Responsible for financial result, (Profit & Loss per line of business etc.) and balance sheet item.
• Developed key Financial & Management reports through MS Excel and management reporter

Confidential

Business Analyst

Responsibilities:

• Interacted with client groups to determine user requirements, business rules and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a business requirement Document (BRD).
• Interacted with Subject Matter Experts (SME's) and stakeholders to get a better understanding of client business processes and gather business requirements.
• Analyzed business requirements and segregated them into high level and low-level use cases, activity diagrams, and sequence diagrams using Rational Rose according to UML methodology.
• Followed Agile Iterative development approach and was involved with all iterations of the development life cycle and risk management.
• Prepared business Process Models and business rules that included modeling of all activities of business from conceptual to procedural level.
• Understood and articulated business requirements and rules from user interviews and then converted requirements into technical specifications.
• Extensively worked with Project Manager to determine the current best practices for requirement gathering
• Set up Demand deposit accounts automatically to adjust with interest rates when rate changes occur in money market accounts like mortgage accounts, bond accounts.
• Used MISMO standards in an open process to develop, promote and maintain voluntary electronic commerce procedures and standards.
• Involved in reporting the schedule and the plan of the project using business Intelligence.
• Managed business requirements in Rational Requisite Pro while making them available to all team members.
• Examined, analyzed and modeled test plans, test scripts, test procedures and use case scenarios based on RUP methodology.
• Used Test Director to coordinate and manage the master test plan, test scripts, testing resources, pass vs. fail cases and the entire testing process.
• Analyze problem incidents, debug SQL and implement fixes.
• Responsible for extensive level of project documentation.

Environment: Agile, UML, Requisite Pro, Rational Rose, Clear Quest, SQL, Windows XP, MS Office Suite (Word, Excel, Access, Power Point, Outlook), PL/SQL, Oracle, SQL and Windows).