SUMMARY:

• Around 8+ years of IT experience in Analysis, Design, Development, Testing, Implementation and Support of CRM and Web applications using Salesforce .com CRM & Force.com Platform.
• Expertise in design, development, and customization of salesforce applications using Apex Language - Controllers, Triggers, Batch, Schedule, Visualforce - Pages, Components, JavaScript, and jQuery.
• Extensive experience with formula fields, validation rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Proficient with SFDC security, profiles, roles, sharing rules. Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports, Dashboards, Tasks and Actions.
• Experienced in working closely with Business Users to enable business processes using SFDC.
• Experienced in data migration of Legacy application using Data Loader.
• Experienced in integration of Salesforce .com with external applications by setting up authentication between the Client and the Force.com platform and also building bi-directional integration using Metadata API and APEX RESTFUL Services.
• Experience in web technologies like Lightning Design System, JavaScript, JQuery, HTML5, JSON, XML.
• Experienced in working on the Force.com platform to build Custom Applications.
• Proficient in performing SFDC Administrative tasks like creating Custom Objects, Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events, setting up Security (Sharing Rules, Organization Wide Defaults) etc.
• Extensive Knowledge in APEX, Visual Force, SOQL.
• Involved with Salesforce .com Premier Support and handled the support cases with the help ofsalesforce .com consultant.

WORK EXPERIENCE:

Salesforce Developer /Admin

Confidential, Chicago, IL

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation in the sales cloud - based environment.
• Worked on Agile Methodologies where requirements, design, testing, deployment needs to be done as early as possible
• Implemented the requirements on Salesforce .com platform and Force.com IDE plug-in using Eclipse.
• Worked with various Salesforce .com Objects like Accounts, Contacts, Solutions and Custom Objects.
• Developed various Custom Tabs, Tags and Components.
• Implements Salesforce for Outlook functionality and installed outlook integration with different user systems.
• Worked with Data Loader, App Exchange Applications, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked with different Deployment Plans, Record types to setup for different Page layouts based on profiles for each release and Sandbox Refreshing.
• Perform Data Export on weekly basis for data backup.
• Generated reports and dashboards based on user requirements.
• Involved in setting up Profiles, Role Hierarchy and assigning the Profiles to the Users.
• Created different profiles and setup the permissions based on the roles in the organization.
• Knowledge in Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce .com, Apex Classes, Triggers, Controllers, VisualForce, Force.com, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, HP ALM, Informatica, Oracle, JIRA, Rally Windows.

Salesforce Developer

Confidential, New York, NY

Responsibilities:

• Liaised between the client and the development team with respect to the gathering and communication of functional business requirements for systems development.
• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements.
• Worked on other product documents like release notes, user guides, support guides.
• Understanding and leveraging SFDC CRM processes for help with pre - sale activities.
• Business processes streamlining and processes re-engineering.
• Worked on various salesforce .com objects like Accounts, Contacts, Leads and Opportunities.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation leading to effective Web-to-Lead communication with customers and partner portals.

Environment: Salesforce .com, Apex Classes, Triggers, Controllers, VisualForce, Force.com, SOQL, Sales Cloud, Service Cloud, Page layout, custom links, Roles, Cast Iron, Data Loader, Data Migration, Dashboard, HP ALM, Informatica, AJAX, JavaScript, Jquery, HTML, Oracle, JIRA, Rally Windows.