PROFESSIONAL SUMMARY:

7x Certified Salesforce Consultant, Business Analyst and Military Veteran with over 15 years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Accomplished measurable results while leading teams in a dynamic, fast - paced environment. Comprehensive background in CRM encompassing sales and business analysis derived from conducting domestic and global operations.

EXPERTISE AREA:

• Strategic Planning
• Risk Management
• Emergency Administration
• Conflict Resolution and Development
• Human Resources
• Multi-Unit Management
• Resource Allocation
• International Relations

PROFESSIONAL EXPERIENCE:

Confidential

SFDC Consultant

Responsibilities:

• Was part of Field Service Lightning Project at Honeywell. Took part in developing and grooming user stories in the discovery phase, attended the Project Planning Workshop at the Honeywell headquarters, was an integral part of the development team responsible for developing and testing the user stories.
• Was part of the CPQ Implementation Project at Fortinet, involved in creating User Stories and User Acceptance Testing
• Host business requirements meetings with the client.
• Developing Salesforce functionalities according to the user stories to meet Stakeholders’ demand.
• Work as a knowledgeable liaison between technical teams, testing teams and business stakeholders
• Author business use cases & user stories
• Host presentations of prototypes/demos with business users
• Configuration and testing of Salesforce functionality during implementations
• Assist with the writing of business requirements documents for developers & data consultants
• Assist with User Acceptance testing
• Assist Senior/Lead Business Analysts with configuration tasks and documentation
• Assist with the writing of business use cases & user stories

Confidential, Dallas, TX

CRM Administrator

Responsibilities:

• Design complex integrations to facilitate seamless interactions between multiple systems to provide real time information to Commercial Teams and for automation of Pipeline reporting.
• Manage monthly enhancement releases delivering top priority platform enhancements/change requests along with fixing critical production defects. Works closely with each platform to implement prioritization processes to ensure that the highest impact requests are delivered.
• Manage multiple global social media Salesforce.com (SFDC) software projects simultaneously across numerous application teams throughout the product development life cycle.
• Manage the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release
• Identify opportunities for process optimization, process redesign and development of new process and policies
• Lead all quantitative and qualitative data efforts / collection / execution in support of projects and lead cross-functional teams to redesign core business processes and reporting.
• Manage implementation of large-scale, complex, multi-disciplined, cross functional and highly visible projects/programs and develop materials as needed.
• Manage technical problems to solve complex technical issues and maintenance of SF architecture.

Confidential, Norman, OK

Salesforce Business Analyst/Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements
• Designed, diagnosed and implemented Salesforce . com security model for 130 users including setup of profiles, organization wide defaults, territories, roles and sharing rules, Cloud, Chatter & App - exchange applications
• Involved in Salesforce Application Setup activities and customized the apps to match the functional needs of the organization and the technical support team.
• Used Salesforce Automation ( SFA ) for Sales Lead Management, Account and Contact Management and Approvals and Workflows keeping the end user in mind.
• Managed the UAT testing efforts with business users from legacy CRM systems
• Implemented formal change management ( CR ) process and provided to implementation team to eliminate scope creep
• Worked in close coordination with the Informatica integration team to define, diagnose and map system objects, data elements and transformation logic between systems
• Assisted additional teams responsible for integrations to / from SAP, DW, Billing and other legacy systems
• Actively assisted the system administration and deployment teams on configuration, deployment and implementation procedures and best practices .
• Responsible for deployment to production including management of deployment logs and go - live release schedule

Confidential, Long Island, New York

Business Analyst

Responsibilities:

• Consulted with business team to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements
• Developed detailed functional and technical requirements from the high-level business requirements shared by stakeholders; prioritized the requirements for development
• Developed an understanding of how present and future business needs will impact the solution; developed a risk analysis document
• Provided guidance to the project team regarding the in-depth business domain and assist them in technology development
• Participated in multiple Agile Ceremonies at various stages of the project

Confidential, Fort Jackson, SC

Healthcare Specialist

Responsibilities:

• Supervised 10 personnel and managed the Urgent Care Clinic at Moncrief Army Community Hospital
• Conducted physical health assessments to increase personnel readiness, and completed administrative requirements and safety/risk management courses
• Adhered to medical protocols and organizational procedures at all times, and collaborated with other staff members for cohesive operations
• Operated equipment such as electrocardiograms, external defibrillators, and bag mask resuscitators to provide immediate care.