SUMMARY:

Results - oriented, innovative, and technically versatile Business Operations Analyst with a proven record of successfully directing all aspects of complex development projects — maximizing time and resources, reducing complexity of reporting for end-users, and ensuring achievement of strategic plans. Documented ability to analyze data, identify areas for improvement, and recommend and implement powerful solutions that ensure data integrity, prevent escalation of issues, and maintain company standards. Proven leadership, communication, and analytical abilities that lead to consistently effective project management and deploying of new technologies and tools to increase efficiency, productivity, and data integrity.

AREAS OF EXCELLENCE:

• System Infrastructure Design & Development Project/Program Management Client Relations SAP Business Objects XI
• Crystal Reports Systems Strategy Strategic Analysis User Training & Support IT Operations & Development LMS
• Process Improvements Issue Resolution Technological Implementations Reporting Data Integrity/Security Coding

TECHNICAL PROFICIENCIES:

Platforms: MS DOS, MS Windows, UNIX, Mac OS

Tools: MS Office, MS SQL Server 6.5-2016, Adobe Acrobat, SPSS, BlackICE, Wingate, Crystal Reports 7-XI, SAP Business Objects XI, Essbase 7.x, Oracle 9i, Remedy, Back Office System, Teradata 2.x-15.x, QuickBase, MTM, JasperSoft, SumTotal, WebI, JAMA, Xcelsius, QlikView, Tableau, Saba, SAP ECC/ERP, BW, PPM, SSRS, SSIS

Hardware: RS6000, IBM System 36, AS/400, PCs

Programming: FoxPro, Visual Basic, Visual C, C++, JAVA, SQL, PL/SQL, Teradata SQL

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Senior Manager - Business Intelligence

Responsibilities:

• Performed operational evaluation and led critical reporting conversion from SSRS, BO WebI and other proprietary reporting software to Tableau.
• Managed business objects and Tableau reporting, infrastructure design, and analytical testing.
• Collaborated with data warehouse team to ensure support of departmental reporting needs through upgrade of reporting system
• Credited improving data quality and reporting integrity.
• Built complex Tableau dashboards that ran efficiently while offering business critical data to drive daily business decisions.

Confidential, San Francisco, CA

Business Intelligence Analyst

Responsibilities:

• Supported Corporate Property Group BI Initiative working with business and technical team to develop SQL Server data mart against SAP (ECC/ERP, PPM, BW), Oracle, SQL and other source systems and implementation of business analytics platforms.
• Defined BO Universe, WebI reports, Crystal Reports, SSRS, Lumira and Tableau dashboards to meet business reporting and analytic needs against newly defined SQL Server data mart.

Confidential, Mountain View, CA

Senior Principle, Business Ops Analyst

Responsibilities:

• Serve as a Project Lead, SME and point-of-contact for all reporting projects.
• Manage availability and accessibility of reporting data from primary services business systems.
• Manage Business Objects (BO) administration and portfolio management for Education’s BO Universes, including data access policy, user permission, and reporting.
• Provide expertise to support and guide Confidential users.
• Enable self-service reporting by users through development and maintenance of validated template reports. Support Services projects and business planning through report and analysis development.
• Reporting and analytics Project Lead for the conversion, upgrade, consolidation and maintenance of multiple LMS systems.
• Credited with savings of up to $60k annually by developing SQL script to be used internally, eliminating outsourced costs.

Principle Business Ops Analyst

Confidential

Responsibilities:

• Manage the prioritization of training report requests, handle communication and detailed report requirement activities, and coordinate automated report distribution and scheduling to Services and Confidential users and partners. Serve as SME for Education BO Universes providing support and training users for report access.
• Drove powerful system and business analytics across the BO Universe increasing informed, data-driven decision making
• Recognized for strong abilities in priority recognition, meeting highest business needs first.

Confidential, Mountain View, CA

Business Operations Analyst

Responsibilities:

• Served as interim business reporting employee, managing the development of leadership dashboards via utilization of BO Xcelsius and WebI.
• Earned permanent employment with Confidential as a result of increased efficiency of workflow and effective contributions.

Confidential, San Francisco, CA

Business Operations Analyst

Responsibilities:

• Conducted analysis and provided consultation to navigate proprietary software and conduct reporting functions otherwise not available.
• Introduced a business operations platform utilizing Crystal Reports driving more detailed analysis of data within the organization.
• Managed agent training activities to ensure seamless transition of reporting at contract end.
• Documented existing reports and developed new reports against proprietary software backend tables using Crystal Reports allowing for more in-depth analysis of data available within the system.

Confidential, San Francisco, CA

IT Staff

Responsibilities:

• Performed operational evaluation and led critical database conversion from Oracle to Teradata platform.
• Managed installation, configuration, business objects reporting, infrastructure design, and analytical testing.
• Collaborated with data warehouse team to ensure support of departmental reporting needs through upgrade of reporting system
• Streamlined business and reporting operations, converting over 500 reports to Crystal XI Enterprise and reducing report generation process to fewer than 300.
• Coordinated and implemented training for 100+ BO users; supported system upgrade increasing self-service reporting

Confidential, Concord, CA

DBA/Report Specialist

Responsibilities:

• Directed the development of reporting and analytics and defined database structure for Confidential ’s cellular switch performance.
• Defined database structures to ensure capacity for data needed and allow for reporting
• Implemented structures using SQL server and Crystal Reporting

Confidential, Omaha, NE

Senior Business Objects Developer/Analyst/Engineer

Responsibilities:

• Credited with generating a departmental savings of over $250K through end-user BO platform development, as well as the evaluation and re-negotiation of licensing agreements.
• Increased Ameritrade’s Crystal Enterprise platform end-users from 20 to 268 with continual contributions to strong departmental reputation.
• Enhanced system security by migrating user groups to individual logins to enhance tracking and enable limited operations at an individual user level.
• Recognized by IT department for consistent improvement of operations and streamlining of database functionality.