SUMMARY:

• Senior project delivery and innovation engagement program projects senior leader (IT And Business) for cloud innovation, modernization, and transformation.
• Over fifteen (15) years of Program and Project management excellence, with hands - on experience driving delivery of business innovation, automation, digital cloud modernization, operations shared services, CRM (Sales, Marketing, Services), Social Media, ERP, ECC (Cloud, PaaS, SaaS, HANA S4, and Hybris), integration, eBusiness, eCommerce, IoT, DevOps, Salesforce Cloud Services (Sales, Marketing, Help Desk, Call Center), Salesforce Lightning, Salesforce Administrator, Salesforces Instance Management, SAP, Oracle, Data, Big Data, Azure, Big Lake, reporting, and analytics through execution of strategic roadmaps.
• Consistently nurture solid relationships with strategic vendor partners and provide oversight of multimillion-dollar, multifaceted, multiyear budgets ($250K to $480MM), multiyear SOWs/contracts. Manage resources composed of local and offshore delivery and solution teams (25 to 450). Leverage and speed-to-market mindset within a new omnichannel customer-centric design framework for various industries such as retail, high-tech, automotive, healthcare, pharmaceuticals, real estate, and government. Count with active security clearance PWGSC 9579573 Expiry Date April 12, 2026.
• Fifteen (15) Years - Responsible leading the development of smart innovation program projects delivery and set-up strategy, policies, procedures, and systems in support of all program and projects. Accountable for building strategic program and projects relationships and negotiate key contracts to optimize program delivery budget(s).
• Known for leading project release and planning delivery efforts with high performing delivery teams for digitalization, content, data management, big data reporting, sales, pre-sales for client account planning, OTC, QTC, QPC, call centers, mobile application business performance, product innovation, disruptive technologies management, and smart transformation. Accountable for adoption and as well as enterprise activities involving self-services implementation and portal content optimization for Fortune 100 companies with applications now used by 45M+ individuals.
• Fifteen (15) Years - True experience in building innovation transformation program and projects strategy, delivery, vendor fit-gap, contracts and KPIs lifecycle management using tools and methods such as Beeline, Procurement Tool (COUPA), Fieldglass, PPM Clarity, Resource Management and Demand in Changepoint PSA, SAP SRM, MS Project, MS Online, PMI-PMP, PRINCE2, ASAP, HANA S4, HANA SAP ECC CORE, Hana Activate, APM, Agile, ScrumMaster, Scaled Agile, Product Owner, SDLC, ITIL, COBIT. Manage implementation plans driving IT business application solutions, process re-engineering, regulatory compliance, back office, and ecommerce architecture innovation with smart programs execution within strategic roadmap using COBIC, PROSIC, PLC, PDLC, and SDLC.
• Fifteen (15) Years - Innovation and Transformation Program Management experience with strong background in consulting, standards, governance, portfolio, Modern Workplace, Salesforce Cloud Services (Sales, Marketing, Help Desk, Call Center), Salesforce Lightning, Salesforce Administrator, Salesforces Instance Management, SAP CRM, ERP, ECC, SAP SEM (Vendor Management), WMS (Warehouse Management Systems) MS 365, BI, BPC/BO, Supply Chain, HRIS /SAP HCM, SuccessFactors, Guidewire Policy and Billing, DevOps, Jira, Confluence and G Suite (Gmail, Hangouts, Calendar, Google+, Docs, Sheets, Slides), Bitbucket, Jenkins, Docker, LMS implementation, DB2, MS SQL Server, Netezza, HANA, business intelligence (BI), Hadoop, big data, Azure, reporting analytics, and data warehousing integration concepts with an emphasis on data as an asset, enterprise process transparency, cloud program project delivery, and migration and transition planning.

HIGHLIGHTS OF EXPERTISE:

• Innovation Center of Excellence Governance & Standards
• Transformation, Innovation, Modernization, Automation
• Methodologies/Framework, Strategies,: Scrum Master, Product Owner, Scaled Agile, PMP, Prince2, ASAP, HANA ACTIVATE, PDLC, SDLC, ITIL, COBIT, DevOps, PROSIC, COBIT
• Project Team Building & Management
• Staff Development Programs
• SAP, SalesForce, Big Lake, Big-Data, Users Centricity, DB2; Netezza, HANA, IBM MDM
• Projects, CRM, & Social Media Reporting
• Project Leadership, Coaching & Mentoring
• Continuous Improvement
• Program & Project Reporting Analytics
• Action, Issues ISO, Risk Management
• Process Simplification, Modernization, and Improvements
• Cloud, PaaS, SaaS, and Hybrid, Integration
• Salesforce Lightning, Salesforce Administrator, Salesforces Instance Management CRM, Salesforce Cloud Services (Sales, Marketing, Help Desk, Call Center,
• Program Budget Management
• Process Redesign & Change Management
• Sales, Marketing & User Experience
• Success Measurement
• Concept of Done
• Vendor Management
• Power Designer, Data Power,
• IBM IIB
• DevOps, Jira, Confluence and G Suite (Gmail, Hangouts, Calendar, Google+, Docs, Sheets, Slides), Bitbucket, Jenkins, Docker
• Transformation, Innovation, Modernization
• PPM Clarity, Resource Management and Demand in Changepoint PSA

CAREER EXPERIENCE:

Confidential

Program and Project Senior Management Innovation Transformation Practice Leader

Responsibilities:

• Responsible for the execution of business operations transformation, and technology innovation plans for IT Business Applications strategy lifecycle, business integration, security, and successful go-to-market launch with an omnichannel mindset.
• As the delivery leader, helping clients establish their digital innovation vision and strategies to create a culture that treats customers and vendor data for sales, and service management as a cross-company asset while identifying and standardizing the use and governance of information content in support of the overall global strategy for my clients.
• A senior engagement delivery product owner and practice leader for all digital activities such as multi-brands loyalty cards strategies, order to cash process re-engineering, self-services implementation mobile application, and web portal for the largest firms such as Rivian Automotive, Loblaws, TD Bank, Scotiabank, AUDI, FORD, Caterpillar, John Deer, SAP, IBM, Aecon Construction Group, AIG, Loblaw-Shoppers, Wilfrid Laurier University, Capgemini, Infotech, and Provision Coalition.
• Leading and assisting clients UI/UX team in developing Wireframes, designing optimized workflow and content management strategies to enhance the customer experience while analyzing user behavior through A/B testing and other techniques to create the right application flow.
• Led the execution of client digital CRM, sales, marketing and social media initiatives across our omnichannel platform to include website re-design/refresh, SEO/SEM, sales and marketing database, email, and digital campaigns.
• Business and Information Technology product SME including Project Lifecycle, Product Lifecycle Management, Cloud, Mobility, Salesforce Cloud Services (Sales, Marketing, Help Desk, Call Center), Salesforce Lightning, Salesforce Administrator, Salesforces Instance Management, MS 365, HCN, HR, ECC, ERP, SAP, Transportation and Logistics, SuccessFactors (Workday, Hybris, Clarity PPM, Resource Management and Demand in Changepoint PSA, Customer Relationship Management, Digital Offerings, Master Data, Big Data, Hadoop, Hive, Informatica, Netezza, SharePoint Content Repositories, OpenText, Aconex Content Manager, HANA S4, EBS, SAP Cloud Services (Kubernetes, PaaS, Private Cloud, Microsoft Azure Apache Hadoop, AWS Google), eCommerce, eBusiness, and the Internet of Things services.
• Responsible for managing client's budgets from $250K to $500M teams with 3 to 450 members and strategic vendors. < -- -->
• Extensive use and hands-on experience of COBIC, PROSIC, PLC, PDLC, DevOps, and SDLC for the build and rollout of strategy, maturity, and organizational readiness with change management.

Confidential

Team Leader

Responsibilities:

• I led the bring together a Team A and not only the RFP answered but also the successful oral defense.
• Client culture is one of innovation, honest work, customers come first, and teams empowered with speed to market mindset.
• Responsible leading the development of smart project set-up strategy, procedures, and systems support of vehicle commodities.
• Accountable for building strategic program and projects relationships and negotiate key contracts to optimize vehicle phase 2 program delivery budget(s).
• Oversee RFI/RFQ/RFP and strategic process for all vehicle-related direct innovation material requirements across all Rivian platforms new enhanced capabilities as per RFP requirements.
• Enabled Electronic Vehicle Rivian’s organization, to be future ready, to absorb new age technologies and industry standards scope covered, a new plan with a roadmap for all their new PMO activities and the execution of their program and projects operations. The functional scope includes B2C and B2B scenarios, SAP ECC, CRM (Sales, Marketing, Services) Master Data, Supply Chain, HANAN S4, Hybris, MES, ADP, PP, COUPA, MM, SD, Partner Supplier Portal, and Transportation Management. Lead all aspects of vendor negotiation preparations for this RFP response, including price, expenditure, engineering & development integration, and creation of Long-Term Delivery Agreements in support of program’s roadmap.
• Engaged and supported functional groups on scope development, product cost, manufacturing technology, delivery, and quality.
• Provided in-depth analysis of total spend data to identify opportunities for short-term improvements and strategic initiatives
• Recommend solutions to problems and/or identify opportunities for improvement, and present ideas to senior leadership.
• Recruit, build and develop a strategic, high-performing vehicle phase 2 delivery team in support of Rivian’s portfolio of products
• Drove success through empowering our team, leading by example and removing roadblocks for a prompt and robust RFP response with recommendations.
• Communicated clearly to stakeholders, remaining composed under pressure while adapting to a dynamic work environment.
• Build and maintain strategic relationships with key suppliers, acting as the lead for all financial issues.
• Team: One Architect, 3 Transformation Leads, 2 Project Managers, 7 Functional Resources, 2 HANA S4 Resources.

Confidential

Program Delivery Leader

Responsibilities:

• Led set-up, defined governance standards, spearheaded design, and developed development Digital IT PMO five-year innovation and transformation strategic modernization plan with a roadmap including master data, CRM, content
• Administered digital innovation project budgets between $1M and $2B and led up to 50 IT & business members. Implemented continuous improvements producing $12M in cost costing while exceeding performance standards.
• Managed integrity and stability of HR systems applications, data management, reporting, upgrades, and enhancements.
• Oversaw contracts, timelines, SLAs, KPIs, and monthly billing & reports. Used SAP, SAP IS, SAP Human Resources, SAP HRMS, SAP HCM, SAP SuccessFactors Employee Central, Learning Management, Recruiting Management (ATS), Onboarding. Performance & Goal Management, Compensation, Recruitment, Marketing, Fieldglass, HANAN S4, Hybris , HANA SAP CORE, Hana Activate , SAP MDM, SAP SCM, SAP ECC, CRM, Internet, ADP, IBM, Microsoft, MS 365, Cloud, SaaS, PaaS, IOT, Big Data, Hadoop, Azure, Big Lake Data, and Mobile.
• Led the development and delivery of master data standards and governance from the ground up while managing data programs. Researched and analyzed current data state and capabilities, worked with data designers and Managed Data Management, data reconciliation, data quality, data, metadata management, data projects of technologies, and data architects, defined master data management (MDM) technology options, and presented recommendations.
• Delivered Aecon’s smart programs execution strategic roadmap using COBIC, PROSIC, PLC, PDLC, and SDLC.
• Set-up a new process to hand IT and business shared services for new ed construction projects onboarding "Post " with a transition to support after construction completion.
• Decrease the number of projects from 247 projects for 2019 to only 43 with proper budget allocations and controls.
• Delivered the Construction CRM (Sales, Marketing, Services) project with integration SAP SuccessFactors with Fieldglass integration for multi-bid SOW creation with onboarding, offboarding, time tracking, and consolidated invoicing.
• Delivered next AECON SAP Employee Central (HANA, Data, And Success Factor) Strategic Roadmap\

Confidential

Program Senior Manager and SME

Responsibilities:

• Defined new program projects standards, governance, and delivery for program and project managers. Led the development of an innovative five-year strategic roadmap for digital solutions offerings, including sustainability, waste, and carbon credits.
• Led team of five product leaders and managed a budget of $1M to 5M; drove project planning, scope definition, and delivery.
• Set up and managed program projects from intake to post-implementation support; oversaw contract timelines, SLAs, KPIs, IFRS 17, and delivery of monthly billings and reports.
• Managed business integration, process re-engineering, current vs. future state planning, and continuous improvement.
• Provided product owners with R.A.D.A.R. solution. Led Agile Product Owner for sales QTC and communications teams.
• Managed three Scrum teams handling data ingestion and API development.
• Owned and managed backlog for program and analytics platform to drive Next Best Action program from the ground up, serving as the intersection between data science, development, and marketing teams to enable reactive trigger-based campaigns and proactive, predictive models.
• Established standards and governance for master data, researched and analyzed current data state & capabilities, collaborated with data designers, data architects, and master data owners, defined MDM technology options, and presented recommendations for MDM, data reconciliation, quality, data, metadata, and data projects.
• Defined Portfolio Demand/Intake Prioritization Process for all Waterfall & Agile Initiatives in collaboration with senior leaders.
• Owned development of data roadmap driving strategy, prioritization, and execution of activities; presented to leadership monthly.
• Optimized and modernized technology footprint while ensuring application stability and integrity.
• Gained approval for and delivered new program projects strategy focused on business integration, process re-engineering, and future state of PMO governance standards from intake to post-implementation support with continuous improvement.
• Developed the prioritization model with consideration for competing for business lines, value generation, and strategic value to business along with KPI development/tracking.
• Collaborated with marketing teams to develop user stories from marketing teams, converted into technical storylines, and provided guidance through grooming sessions for acceptance by Scrum teams.
• Provided on marketing/sales of solution selling, MS Project, and Smartsheets as well as Agile Product Owner position.
• Presented and secured approval for the business continuity disaster recovery project and new data roadmap.

Confidential

Senior Delivery Manager

Responsibilities:

• Performed financial analysis and business modeling using CRM and customer analytics to demonstrate impact on digital banking primary relationships, retention, and cross-selling. Tracked project and oversaw DevOps solution, configuration, Agile processes, and Application Lifecycle Management (ALM) integration.
• Conducted vendor evaluation (Workday vs. SAP IS Retail with SuccessFactors and Ample vs. Salesforce CRM vs. PPM Clarity, Resource Management and Demand in Changepoint PSA,).
• Scheduled, created agenda, and facilitated data governance meetings; led data stewards and coordinated quality improvement.
• Served as first point-of-contact for rush, critical, or highly complex data and change requests; prioritized and delegated tasks.
• Achieved successful launch of new loyalty card involving conversion from 20 cards in two languages into one for all brands supported by Salesforce Service call center platform with unique iOS and Android apps.
• In conjunction with compliance and quality teams, addressed regulatory Inspections and inquiries related to master data configuration develop and deliver practical, efficient master data standards and governance. Analyzed current data state and capabilities, defined MDM technology big data options with Informatica in a Hadoop platform, and collaborated with data designers and master data owners.
• Extensive use of DevOps, Jira, Confluence, and G Suite (Gmail, Hangouts, Calendar, Google+, Docs, Sheets, Slides), Bitbucket, Jenkins, Docker .

Confidential

Senior Program Manager LEAP Retail

Responsibilities:

• Lead conversation and outputs with vendors, IT, and business product owner.
• Led Agile Product Owners to define and manage the product backlog and business launch of next-generation digital sales applications, payment, and alert platforms to advance digital transformation agenda.
• Defined requirements and launched a $15M digital transformation program to improve customer experience and channel offerings to 700K customers in Mexico, Chile, and the Caribbean; achieved double-digit growth in key transaction flows.
• Directed launch of streamlined digital banking and payments site in fewer than three months and drove adoption of single-product credit card, lending, and student loan customers in Chile .
• Extensive use of DevOps, Jira, Confluence and G Suite (Gmail, Hangouts, Google+, Docs, Sheets, Slides), Bitbucket, Jenkins, Docker

Confidential

Global Senior Manager Program Delivery and Advisor

Responsibilities:

• Managed engagement and built a strong relationship with internal and external stakeholders, and oversaw service provider contracts, including timelines, SLAs, KPIs, and delivery of monthly billings and reports.
• Delivered $64M enterprise QA & testing solution, including business architecture consolidation of QA/testing tools and normalized usability with teams of four to 60 resources.
• Led and coaching on Digital Factory in mixed Agile and Waterfall environment.
• Provided feedback to the PMO and Centre of Excellence (PPM Clarity, Resource Management and Demand in Changepoint PSA), on areas for improvements.
• As Product Owner, led teams for test application designed to prevent the client from identifying data across multiple applications.
• Conducted requirements elicitation from multiple stakeholders, aligned vision to the product roadmap, and delivered testing platform.
• Implemented HP ALM for all testing activities of new projects and enhancements.
• Delivered Enterprise Hyper-services, transformation converging solution program with DevOps testing tools COE platforms, shared, frameworks (SAP Power Designer, Agile Transformation, EasyWeb Banking, HP ALM, HP PC, HP Virtualization, HP Agile, HP UFT, ICT, automation, Clarity PPM, Resource Management and Demand in Changepoint PSA,web testing, browser testing, Hadoop, Apache, MapReduce, DevOps, Jira, Confluence and G Suite (Gmail, Hangouts, Calendar, Google+, Docs, Sheets, Slides), Bitbucket, Jenkins, Docker, Guidewire, TOSCA, ARIS, Microsoft framework, CRM, Siebel Power Designer, Salesforce Cloud Services (Sales, Marketing, Help Desk, Call Center), Salesforce Lightning, Salesforce Administrator, Salesforce QPC, SOA, and collaboration tools) with prompt issue resolution across all LOBs.

Confidential

Senior Global Advisor

Responsibilities:

• Partnered with business to create SAP financial and master data architecture using existing industry processes, Lean approach, and hybrid, SAP CRM, SAP Online Market Place, SuccessFactors, Employee Portal, Mobility, data modeling, and current and emerging technologies.
• Managed Confidential engagement governance for Global SAP ERP Financials, Guidewire & CRM COE Program with post-implementation support, and adoption and content management and support for QA testing team.
• Developed and implemented a strategic road map while establishing new global SAP ECC/ERP financial, Oracle Finance Ledger, and HRMS support processes to benefit finance LOB by optimizing enterprise application support.
• Built Confidential SAP maturity model application and business architecture framework for financial business process approach with IT digital SAP ECC/ERP, Oracle Finance Ledger HRMS, Guidewire Policy Center, and CRM roadmap across banking and insurance LOBs for web processes and call center. managed a per-project budget of $3M.
• Defined PMO strategy, business integration, process re-engineering, current vs. future state.
• Drove continuous improvement leveraging Agile mindset while coaching, mentoring, and developing HRMS team.
• Modernized and optimized technology footprint while maintaining the stability and integrity of the existing application.