Owner/President Resume Wake Forest, NC - Hire IT People

SUMMARY:

Enthusiastic entry - level Scrum Master. Results-driven Project Manager with expertise in Agile methodology and the skill set to successfully lead a hardworking team. Proven history of successful work with cross-functional teams. Seeking a position to oversee the development and successful implementation of high-quality systems.

SKILLS:

Adaptability to Business Needs
Backlog Management
Coaching and Facilitation
Communication and People Skills
Conflict Resolution
Impediment Resolution
Innovative Decision-Making
Organizational Skills
Productivity Improvement
Project Management
Retrospective Meetings
Servant Leadership
Sprint Planning
Team Building
Time Management

PROFESSIONAL EXPERIENCE:

Owner/President

Confidential, Wake Forest, NC

Responsibilities:

Primarily responsible for overall well being of company to include all operating, marketing, financial, cultural, and legal strategies.
Promote quality control in customer interactions and service delivery and monitor compliance with all federal and state regulations.
Actively maintain customer relationships, to include deescalating customer complaints.
Schedule staff and coordinate training activities for new hires.
Works closely with senior management team to ensure that the mission and vision for the company are adhered to, while being open to new ideas that could better service our customers.
Demonstrated ability to serve as trusted, knowledgeable resource to clients while advising on wide range of solutions.
Handles inventory controls, and product marketing to best employ a strategy that markets to our consumers while reducing costs.
Human Resource administration to include all hiring and employee development, while continuing to research ways to improve the employees work environment and culture.

Project Manager/ Team Leader

Confidential, Raleigh, NC

Responsibilities:

Developed a cross-functional team of varied background and experience levels to create and implement a new procedure to improve the response time of the Internet Lending division.
Improved loan processing time by over 91.67% reducing response time from 24 hours to under 2 hours.
Reported to senior management the progress and results of project and lead brainstorming planning sessions to find continued ways to improve the process.
Led multiple teams simultaneously that included a 15-person call center team; a 16-person internet day lending team; and a 16-person internet night lending team.
Responsible for hiring and training of call center team, as well as scheduling, and accountability of performance against approved matrixes

Senior Financial Services Officer

Confidential, Raleigh, NC

Responsibilities:

Ensure delivery of superior account services to customers of state credit union.
Oversee new account opening and processing of financial transactions.
Supervise lending and loan processing and insurance sales activities, to include determining creditworthiness and risk and providing approval for credit union-backed financial products.
Promote quality control in customer interactions and service delivery and monitor compliance with all federal and state regulations.
Actively maintain customer relationships, to include deescalating customer complaints. Schedule staff and coordinate training activities for new hires and lenders.
Repeatedly promoted through positions of increased scope and authority throughout tenure, advancing from Financial Services Representative to senior leadership role.
Attained top-overall position among supervisors for successful resolution of escalated customer calls.
Demonstrated ability to serve as trusted, knowledgeable resource to clients while advising on wide range of financial products, ranging from loans to taxes to estate planning.
Secured all four required insurance licenses in only 15 days and completed requirements to secure Mortgage Loan Originator (MLO) certification.

We provide IT Staff Augmentation Services!

Owner/president Resume

Wake Forest, NC

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