TECHNOLOGY:

• FMCG Manufacturing & Distribution, Supply Chain.
• RTM, B2B, Merchandising, TPM
• Information Security, GRC
• IT Business Partnering
• Annual Operating Plans
• Digital IT Strategy
• Influencer, Leader, Change Catalyst, Team Player
• Shared Services
• S/4 HANA, ECC
• SAP CRM, C4C
• SAP HANA, Lumira, Successfactors
• Oracle EBSSiebel, OTM, WMS
• SharePoint, O365
• Unix, Windows AWS, Azure
• Mobility & MDM
• SDLC, Agile
• ITIL, COBIT
• Enterprise Computing, End - user support. Datacenter & Networks
• Business Continuity
• Cloud & On-prem Integration
• Application Infrastructure SLA
• IT License & Asset Management

PROFESSIONAL EXPERIENCE:

Global IT Director

Confidential

Responsibilities:

• This transformation initiative resulted in significant improvements in functionality, ease of use, performance & optimization and end-user satisfaction.
• Continuous improvement to ensure organisation processes are optimised and arrest value leakages.
• Key Drivers: Consistency, Convenience and Control.
• Core member of Information Analytics team; delivered enterprise data warehouse on SAP HANA.
• Business Outcome: Bringing a culture of Analytics to Confidential through standardized KPI’s and dashboards. Visualisation tools Lumira and Tableau. Side-car implementation with Oracle EBS.
• Sales Automation Enablement: Strategic investment for front-line sales team for B2B and RTM
• Business Outcome: Directly attributable Incremental revenue, operational efficiency and improvement in Field Capability Scores. Increase in bill productivity and lines per invoice.
• Strategy covers Field Sales, Distributor Connect, Modern Trade and Specialty Sales.
• Service Management of Ice-cream freezer cabinets (asset procurement to de-comission)
• Fleet Management: GPS, Route Management and Temperature tracking
• Business Outcome: Transport division is able to plan & track vehicles in near real-time, monitor ambient & freezers .
• Comprehensive fleet management solutions fully integrated with Oracle Transportation Management.
• Warehouse Management with Integrated Logistics Planning & Customer Service for Manufacturing & Distribution Warehouse
• Task based Warehouse management planning & execution with RF terminals & VNA to aid real-time linkage with inventory
• Picking optimisation with packing cages to reduce sorting and re-picking at customer site
• Optimised route planning and sequencing based on GPS with Proof of Delivery capture on Mobile device.
• Core member of the Information Security initiative to improve capability in safe-guarding digital & physical assets
• Business Outcome: Protect organization and employees from phishing, impersonation and hacking. Address “digital risks”.
• Undertake digital forensics and report attacks, improve security controls.
• Participate in VAPT, external security audit and prepare organization for ISO 27000 certification.
• SoD controls, GRC implementation. Improving organisation capabilities on management of internal risks as per audit recommendations. SOC setup and monitoring.
• Identify, contact and implement SAP Success factors for Human Capital Management processes “Hire to Retire”.
• Global template for 10000 employees across multiple geographies & cultures
• Employee Central, PMS, Talent Management, L&D, On & Off-Boarding. Fully integrated with Payroll on Oracle.
• Single source of employee master data for the organisation - SSO with all systems
• All HR services available on-line through a well-designed workflow.
• Lead SAP S/4 HANA implementation on a Private Cloud Model. 10-year partner managed cloud bringing the best of SaaS & IaaS
• Prepare business case for Board approval of S/4 HANA, Vendor RFP and commercial negotiations.
• Significant increase in organisation capability through reduction in Opex spends.
• Propose and manage IT Annual Operating Plan covering Opex and Capex spends. Presentation to the Board and periodic updates on spends/cost improvement opportunities.
• Orchestrating multi-year IT Strategy leapfrogging organization capabilities for “Cloud First” & “Mobile First”
• Identify, contract and implement migration of 3000+ employees globally from Lotus Notes to Office 365.
• Identify, contract SAP CRM & Hybris B2B commerce for Customer facing initiatives in Sales & Service.
• Point of Sale systems (Micros, Future PoS) for Ice-Cream parlors fully integrated with Oracle EBS and hosted on the cloud.
• Adoption of Skype for business leading to a new and improved employee experience at a significantly lower cost.
• Implementation of CISCO IP telephony across the group.
• Accountable for the IT Helpdesk support for 10000 plus users globally.
• Manage and report/publish IT KPIs
• Responsible for user escalation and resolution.
• Deliver a 99.7% uptime across apps, networks and infra
• Plan and Communicate application & infrastructure maintenance schedule (patches and upgrades)
• Participate in DR and BCP and system audit and log monitoring
• Lead the Application and Infrastructure Change Advisory Board.
• Accountable for all system patches, security fixes
• Program director accountable for 50m Euro investment to improve sales capability in D&E markerts.
• Leading the solution delivery for next generation Global Distributor Management System (DMS) branded and patented “LeverEdge” across 14 top markets.
• The solution is implemented on an online hosted SAP-platform with SAP IS Retail, PI, Enterprise Portal and BW as the core solution components integrated with multiple 3P applications and catering to processes across Procure to-Pay, Order-to-Cash, Financials and Reporting and sales team mobility.
• The entire solution is implemented on commodity hardware on a private cloud and public internet.
• Accountable for solution definition, project planning and risk management for a successful execution of the project within defined scope, cost and timescales. Design a 4-system dual-track SAP landscape capable of managing parallel support and implementation tracks. Responsible for KEC (keep environment current) activities managing support pack upgrades ensuring optimal level of performance of the SAP landscape. Implemented SAP SOLMAN and CHARM (change request management) driving predictable results for production deployments. Setup processes for ongoing security management through quarterly penetration test providing assurance against malicious DDOS attacks and other security vulnerabilities
• Led the scalability and performance testing exercise with SAP to successfully create assurance for the platform’s ability to handle concurrent operations across thousands of company codes, a first in a SAP IS-Retail implementation.
• Managing a complex partner landscape across system integrators, product, infrastructure partners & internal stakeholders.
• Scope/Lead the implementation (scope, build and deliver) SAP IS Retail, Mobility, Reporting and Analytics, Advanced capabilities in the DMS space covering intelligent and predictive selling.
• Deliver a cloud based/hosted model for access anytime/anywhere on public internet and commodity infrastructure
• End to end support (application, infrastructure and end user)
• Establishing master data governance and controls.
• Design & Implement SAP CRM and REX for the Food Services business across Europe.
• Business process re-design creating a global template for sales activities covering Account management, Service management and capture of all customer engagement.
• Setting up the in-house app store for managing Rex
• Co-ordinating new releases functionality with SAP Labs and product teams.
• Change management - multiple languages, cultures and business needs. Process harmonisation.

Confidential

Regional Program Manager

Responsibilities:

• More than 2000 users access a regional application to manage end to end promotions process covering trade and consumer investments fully integrated to the ERP for master data control on pricing, invoicing, accruals and financial closures
• Helping evaluate promotion effectiveness with a detailed knowledge-base on qualitative and quantitative parameters.
• Delivering IT solutions for managing category assortment, planograms and market performance. Implementing range management solutions to ensure the right assortments are deployed to the markets/channels/customers.
• Core member of the next generation IT strategy. Devise Distributor Management Systems and Retail Execution solutions to cater for improving Confidential ’s Route To Market operations.

Confidential

IT Manager

Responsibilities:

• IT Manager for 4 Group Companies covering Joint Ventures and Subsidiaries.
• Technology Lead for Customer Development & Information Management.
• Business partnering with Supply Chain, Finance and Sales for a Multi Country Operating companies.
• Designing and Implementing SAP Enterprise ERP in all Confidential entities across the Gulf and Saudi Arabia as a part of a regional initiative.

Confidential

Customer Development IT lead

Responsibilities:

• This program was recognized for simplifying the business process and IT landscape. Key deliverables;
• End to End Business process mapping. Gap analysis and resolution.
• Process design of order to cash process covering order management, pricing, sales deals, extended rebates, stock transport orders logistics, billing and accounts receivables.
• Communicate solutions and guide the Leadership Team on way forward.
• Participate in the SAP build and test along with Israel and Turkey to arrive at a common solution.
• Participate in the Training and Change Management. Rolling out the global template to various markets
• Setting the master data governance.
• Designing operational and management reports/analytics with SAP BI
• Ensuring end user adoption. Setup support help-desk to sustain SAP and business process.
• Implementation and Post-Implementation process guardian through Change Advisory Board.