SUMMARY:

• Versatile RPA Professional | Entrepreneur | Consultant with experience across all core business functions, and a history of establishing polices and workflow to optimize productivity, reduce costs, elevate customer experiences, and deliver strong bottom - line results.
• Articulate communicator, trusted advisor and inspiring leader, who is passionate about fostering team success operating with transparency and streamlining business processes.
• Innovative in conceiving and executing strategic plans; decisive in solving complex problems and resolving business challenges.
• Client advocate, technical writer, developed 10 Process Definition Documents, test scenarios and testing, UAT guidance, and production support contact.
• Spearheaded implementation of fiber optic network to replace unreliable wireless services and eliminating service interruptions, while saving $40K annually; instituted ERP systems that streamlined operations, increased productivity, improved data accuracy and elevated customer service.
• Created eight Strategic Master Technology Plans and managed five IT staff; performed Tier 1 level support.
• Collaborated with 50+ businesses across the City of Lake Forest to build relations and foster retention.
• Connected 25 cities & economic development organizations, trade commissions and state of Illinois to attract foreign direct investment as Program Director of SelectChicago.org, a spinoff event of Confidential .
• Public presentations to crowds of 100. 2,500+ LinkedIn Connections.
• Launched Confidential responsible for developing marketing and social media campaigns, Confidential website content for automation solutions, and secured the first two City UiPath RPA customers in the United States within first three months of business.
• Delivered strong and sustainable bottom-line contributions for Confidential, including slashing insurance premiums $80K annually and establishing a first-ever court system, which generated $200K+ in revenue and increased compliance in 4,000 cases.

STRENGTHS:

• Client Engagement
• RPA Partner Experience
• Teambuilding and Leadership
• Talent Acquisition
• Human Resources
• Creative Technology Visioning
• Business Writing & Communication
• Stakeholder Relations
• Government Relations
• Project Management
• P&L Accountability
• C-Suite Engagement
• RPA Sr. Business Analyst
• Problem Solving
• RFPs, Bids, Procurement B2B, B2C
• Public Speaking
• Strategic Planning

TECHNOLOGY:

IT skills include UiPath, Abbyy, social media, website content and administration (WordPress, Joomla, American Eagle), G-Suite, GoDaddy and Namecheap DNS management, Laserfiche, ShoreTel VoIP administration, Barracuda SPAM filter, Mailigen, Constant Contact, Shopify, Mindjet Mindmapping, Adobe Illustrator SharePoint, Salesforce, Basecamp, Dropbox, and security systems

PROFESSIONAL EXPERIENCE:

Confidential, Waukegan, IL

PRINCIPAL CONSULTANT

Responsibilities:

• Provide business analysis consulting services with focus on process analysis, product delivery, and project management.
• Coordinated UiPath RPA developer acitivites for six companies ranging from $50 Million to $2 Billion, including the Washington Post
• UiPath Academy Diplomas: RPA Awareness & Business Analyst Training
• Project Manager: Client meetings, Authored 10+ Process Definition Documents, RPA Delivery Manager
• Generated marketing content, website content, lead generation, and social media campaign - #govomation

Confidential, IL

VILLAGE ADMINISTRATOR | CHIEF ADMINISTRATIVE OFFICER

Responsibilities:

• Hired in role of Chief Executive | Administrative Officer out of highly competitive process to one-year contract, reporting directly to Board of Directors.
• Managed all day-to-day administrative and operation functions of $27M organization with eight direct reports, including seven department heads (HR, Finance, IT, Parks and Recreation, Public Works, Community Development, Airport Operations), and 144 employees with highly diverse skill sets, ranging from IT, community services, construction and law enforcement to administrators.
• Managed approved budgets totaling $27.9M.
• Streamlined business processes by eliminating wasteful practices and processes, freeing up employees to optimize efficiency and customer service.
• Developed business plan for integration of Sanitary District with 20 employees into Village operations across five agencies.
• Served as liaison to Village Board, representing and advocating for staff and citizens.
• Attended biweekly meetings, facilitated two-way communications and advised on policy issues.
• Forged relationships and elevated Village reputation with business and development community.

Confidential, IL

ASSISTANT VILLAGE MANAGER

Responsibilities:

• Selected for promotion out of highly qualified pool of ~50 candidates.
• Held oversight for 95 FTE and 180 seasonal employees responsible for organizational performance optimization
• Established first city court system processing 4,000+ cases, which generated $221K+ over five years.
• Implemented local debt recovery program, collecting $15K+ from state of Illinois; worked closely with state comptroller office to coordinate.
• Executed conversion of three unreliable wireless connections to four fiber network sites within two square miles, saving $40K+ annually.
• Eliminated $30K+ in telephone line costs through VoIP project management, CRM, and mobile app deployment handling 1,000+ service requests and 200 app downloads.
• Implemented seven enterprise software systems (ERP), increasing staff productivity, enhancing customer service, and facilitating seamless transmission of data across the organization.
• Increased volume of online transactions; freed up staff time - from front line to field employees - for other duties and reduced duplicate entries through workflow automation.
• Slashed costs and pension liability, as lead negotiator on nine union contract renewals.
• Served as Chairperson of nine-member agency health insurance cooperative (total net worth $4.5M), and saved $80K in annual insurance premiums and $144K by outsourcing inspection services.

ASSISTANT TO THE VILLAGE MANAGER

Confidential

Responsibilities:

• Hand-picked to manage benefits administration covering 95 Confidential and 180 seasonal workers.
• Conducted talent acquisition, employee onboarding and engagement for 20+ positions, including department heads and other direct reports.
• Oversaw payroll preparation and finance matters for salaried, hourly and contract employees.
• Conducted staffing, compensation and benefits studies to ensure compensation packages were competitive with market.
• Created, clarified, streamlined and ensured adherence to all city personnel policies.
• Revised comprehensive personnel policy manual and trained 90+ cross-functional staff members.
• Conducted award-winning comprehensive Citizen Survey for 1,200 residents receiving highest response rate; presented results to stakeholders.

MANAGEMENT ANALYST | PROJECT MANAGER

Confidential

Responsibilities:

• Hired upon completion of graduate studies to directly assist public works director in completing capital projects.
• Prepared individual RFPs for purchase of 15 vehicles to replace older, high-maintenance ones with increased employee productivity, and saved ~$30K in annual expenses by slashing repairs and gasoline.
• Completed, submitted and coordinated grant applications that generated $6.3M in capital improvements for streetscapes, water mains, water meters and facility security improvements; delivered presentations at state-level meetings on initiative.
• Introduced comprehensive safety program, including establishing policies in adherence with outside risk management agency, authoring policy manual, and delivering monthly presentations to educate stakeholders.