SUMMARY:

• PMP, PMI - ACP, ITIL foundation & Certified Scrum Master® & Salesforce Admin certified professional with 17 years of experience
• Solid background managing budgets, teams and complex requirements through all phases of the SDLC with implementation of several projects in different technologies including Dot Net, SharePoint, Java, Business Objects, Data Warehousing, Business Intelligence, Cloud computing Salesforce , ServiceNow areas.
• Technical Project Manager responsible for PaaS (Platform As A Service) Projects for ServiceNow, SaaS (Software As A Service) for Salesforce.

TECHNOLOGIES:

Project Management: MS Project Server, Enterprise Project Portfolio Management (EPPM)Clarity, Rational Portfolio Manager, MS SharePoint.

Technologies: .Net Framework, C#, ASP. Net, AJAX, HTML, DHTMLJavaScript, XML, PL/SQL, Java, J2ee MS SQL Server, Oracle, MySQL, BI(AS,IS,RS)SQL Server Reporting Services, Crystal Reports, Visio, SPARX SVN, Business Objects, Angular JS, Node JS, Tableau, Selenium.

ERP / CRM implemented: Salesforce, Service Now, PeopleSoft, Sales Logix, Siebel

Agile Management: Team Foundation Server(TFS), Rally, Jira

Cloud Computing: Salesforce, ServiceNow, Azure

PROFESSIONAL EXPERIENCE:

Salesforce certified Administrator

Confidential, New Jersey

Responsibilities:

• Brought in as SME on Salesforce.com architecture and development working closely with all members of the SFDC analysis, development, integration, deployment and implementation teams
• Managing project execution and control, including maintaining project budgets, schedules, scope requirements, status reports, communication plans, and quality standards.
• Lead Project Manager using the Secure Software Development Lifecycle including the use of Planning, Analysis, Design & Development, Implementation, Testing and Release to Production activities for new software implementations. managing project schedules and resources using Microsoft Project. managing Data Warehouse/Business Intelligence and Employment Services Projects. managing Project Management functions in Service Now Project Management Software to update and maintain project management records, such as start/end date, estimates, cost plan, etc.
• Project Management experience implementing healthcare related projects which contain Health Care data that falls under HIPAA (PHI / PII).
• Experience leading projects with direct stakeholder involvement at state government director level and above.
• Manage data governance and data quality program and project deliverables, plans and reporting.
• Authored or co-authored several software design specifications (SDS) related to major functionality requirements and various change requests
• Manage the Portfolio of projects to fuel the business plan established with the defined Pharmaceutical Accounts with i5 tools and methodologies.
• Work in the Ideation phase with the defined Accounts and BD internal stakeholders to establish a business case for potential new programs and projects; help define priorities and resource needs as part of the project intake process.
• Sponsor and initiate the new projects in SFDC. Present the business case and options, present to the relevant Segment, fuel the champion analysis.
• Leads the planning, execution, controls, and completion of the Project to ensure the QMS is delivered in accordance with the scope, timelines, costs and quality objectives.
• Develops a Change management strategy, including the planning and delivery
• Provide day to day management on the assigned project portfolio. Ensure full alignment with the Account strategic plan established by the Account Manager.
• Maintain project portfolio metrics, tracking and reporting mechanisms to enable an integrated view of the project portfolio for assigned Accounts.
• Help identify potential issues/conflicts across Accounts and/or other project priorities, and recommend resolution to the Account Managers and Customer Project Portfolio Director.
• Key contributor to the SFDC lightening configuration and development standards documentation
• Work closely with leadership, vendor development teams and quality assurance to define the comprehensive project plan
• Hands on development of modules using workflow rules, Visualforce, Apex.

Confidential, New York

Technical Program Manager

Technologies: Salesforce CRM, WebAPI, Angular JS, node JS, Micro services, Jira, VSTS, SharePoint, MS Project BI(Integration Services, Reporting Services, Analytical Services), Data Warehouse (DW), AWS, DevOps, SharePoint, Mobile Applications, Visio, MS Project, Office 365, OneNote.

Responsibilities:

• Brought in as SME on Salesforce.com architecture and development working closely with all members of the SFDC analysis, development, integration, deployment and implementation teams
• Manage data governance and data quality program and project deliverables, plans and reporting.
• Authored or co-authored several software design specifications (SDS) related to major functionality requirements and various change requests
• Defines business requirements and provides project management for enhancements to EU Customer Master in support of GDPR
• Responsible for detailed mapping of legacy CRM system data into target Salesforce.com system
• Designed and implemented Salesforce.com lightening interface security model for 130 users including setup of profiles, organization wide defaults, territories, roles and sharing rules
• Responsible for various testing including system integration testing, UAT, Cutover testing and smoke testing of the projects
• Worked for integration with multiple external systems and data migration from multiple applications
• Key contributor to the SFDC lightening configuration and development standards documentation
• Work closely with leadership, vendor development teams and quality assurance to define the comprehensive project plan
• Manage the process from project initiation, vendor selection, scoping, resource planning, budgeting, agile development, change management through to production release
• Hands on development of email notifications using workflow rules, assignment rules, escalation rules for community moderators, Visualforce, Apex.

Confidential, Phoenix, AZ

Technical Project / Program Manager

Technologies: Dot Net Framework 2.0, 3.5, 4.0, VSTS, Team Foundation Server (TFS) 2015, SharePoint, MS Project, VSS, WebAPI, Angular JS, node JS, Micro services, BizTalk Servers, BI(Integration Services, Reporting Services, Analytical Services), Tableau, Mainframe, HP ALM, Salesforce CRM, AWS, Data Warehouse (DW)

Responsibilities:

• Initiating and planning delivery of projects using accepted project management methodologies; Perform complex project management work
• Leading teams in SAFE agile framework environment
• Develop project plans to include establishment of business vision, identification and analysis of business processes, analysis of highly complex internal and external customer needs
• Worked as a scrum master for agile teams
• Develop Statement of Work (SOW) and contract documents to assist with the RFP
• Developing project budgets, schedules, work breakdown structure(WBS), resource requirements, and cost estimates and projections, Risk Management plan, Communication plan
• Responsible for various testing including system integration testing, UAT, Cutover testing and smoke testing of the projects.
• Working with senior-level business executives, IT, and business program resources to plan and execute the project and manage stakeholder expectations.
• Implementing Agile framework and worked as an Agile Coach.
• Worked for data modeling, data integration, data warehouse, Data Migration to Azure clouds, worked in Data Migration in Salesforce

Confidential, Phoenix, AZ

Technical Project / Program Manager

Technologies: SAP BW, BO, Data Warehouse (DW), BI(Integration Services, Reporting Services, Analytical Services), BW, Java, X-Celsius, Data Warehousing, Informatica, Dot Net and SharePoint

Responsibilities:

• Creating the cost estimates, budget forecasts, capacity planning, project plans for the projects, time management of team
• Practice principles, tools, and techniques or processes as prescribed by PMBOK.
• Worked as a scrum master for agile teams, Leading teams in SAFE agile framework environment.
• Serve as a subject-matter expert (SME) for code versioning and control, data migration and conversion, data integrity, system integrations, system performance and tuning.
• Migration of Legacy AS400 systems for CVS to the latest dot net frameworks
• Develops and monitors the work breakdown structure(WBS), project budget and schedules. Resolves conflicts between resource limitations and project schedules. Obtains buy-in from stakeholders regarding budget and schedule. Negotiates with stakeholders regarding any changes to project parameters.
• Involved in requirements collection and write the use cases for the Salesforce and ServiceNow implementation.
• Provided technical leadership to the team in building mission critical applications developed using Salesforce lightening and Classical interface, Visualforce, Apex.
• Created Request For Information (RFI), Request For Proposal (RFP), and Request For Quotation (RFQ) from the internal and third party vendors for various requirements.

Confidential

Senior Consultant (9/2008 to 6/2009)

Technologies: Framework2.0, C#, ASP. Net, MS SQL Server 2005, BI (SQL Server Reporting Services, Analytical Services, Integration Services)

Responsibilities:

• Expertly managed deployment, maintenance and post-implementation support for the new ITS application in India and the U.S.
• Making low level design documents like functional and technical documents.
• Developed and enhanced the application called Law Manager which contained various small applications like invoicing, billing, employee records in C#, ASP.Net, SQL Server, Reporting Services, VB Scripting.

Confidential

Senior Consultant

Technologies: Framework2.0, C#, ASP. Net, MS SQL Server 2005, Business Intelligence(SQL Server Reporting Services, Analytical Services, Integration Services), SAP BW.

Responsibilities:

• Provided leadership and expertise in developing and optimizing loan recovery and management module with query reporting, messaging/e-mail capabilities and other highly detailed functionalities for data tracking and management. The system supports approximately $4.5M in loan value.
• Established an interactive solution that complies with legal and regulatory standards worldwide.