SUMMARY

• Salesforce Certified consultant with 7+ years of experience in Salesforce Sales Cloud and Service Cloud.
• Have good work experience on Salesforce Classic, Salesforce Lightning, and Lightning App Builder.
• Creating Custom Objects, Custom fields, Standard fields, Formula fields, Page layouts, Custom Tabs, Standard Tabs, Reports, Dashboard, Workflow, Process Builder and Email Templates.
• Extensive business knowledge and customization experience on various salesforce .com standard objects: objects: Leads, Accounts, Contacts, Opportunities, Reports & Dashboards .
• Gathered information from various sources and evaluate them according to the client's need.
• Experienced in analysing business requirements, Understanding Entity Relationship diagram and implementing them to Salesforce Custom Objects, Junction Objects, Master - Detail relationships, Look-Up relationships.
• Experience in Administration, Configuration, Implementation and Support on Salesforce.com platform.
• Designed custom formula fields, field dependencies, validation rules, workflow rules and approval processes for automated alerts, field updates and email generation according to application requirements.
• Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Strong knowledge on Service Cloud concepts such as Knowledge, Case Management, and Live Agent Chat.
• Good experience in implementing Sharing rules, permission sets, Field level Security, and Record-level Security.
• Strong knowledge in developing web applications using HTML, CSS, JavaScript, and JQuery.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes/Controllers, Test Classes, Apex Triggers, Visual force (Pages, Component & Controllers), Standard objects, Workflow & Approvals, Apex Data Loader, AppExchange Products, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, SOSL, and Testing, Sales cloud, Service cloud.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Offline Edition, Force.com Platform, Sandbox and Production, Data Loader.

Languages: C Language, Oops concepts.

Web Technologies: HTML, CSS, Java Scripts, SOAP UI.

Tools: Eclipse IDE.

Application/Languages: MS Office, MS Project, MS Visio, SQL, SOQL, SOSL and Java scripts.

Databases: Oracle 10g, 11g, MS-Access, SQL Server 2008.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Salesforce Admin

Responsibilities:

• Worked on Salesforce Sales Cloud and Service Cloud.
• Worked with Sales Rep, Executives and Business unit by addressing their related issues on Salesforce queries .
• Integrated with various applications including ERP, Salesforce for Outlook and Map Anything.
• Experienced in leading / project managing specific pieces of work and deliverable.
• Created Salesforce Account for new Users and assign permission set on their profiles
• Created Reports and Dashboards for different Profiles.
• Setup/Install Salesforce for Outlook on user's machine.
• Created multiple objects, opportunity record types, custom and standard fields, formula fields, validation rules and page layout
• Created email templates and mail merge templates.
• Created profiles, roles, permission set, public groups and Created Single Sign-on certificates.
• Check or troubleshoot sales force for outlook calendar synch issue.
• Worked with Developer team and IT Team to inform about the Salesforce new release.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created Record Types on Opportunities and Custom Objects
• Created Email Templates, Workflow, Tasks, Email Alerts, Field updates and Process Builder .
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Created and managed User Roles, Profiles, and Role Hierarchies, Public Groups, Security Controls and Shared Settings.
• Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce Objects. Used it to read, extract and load data from comma separated value (CSV) files.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox.

Confidential, McKinney, TX

Salesforce Admin

Responsibilities:

• Worked as Salesforce admin support governing - user account creation, personal information setup, password reset, Roles & Profile creation, user group creation.
• Performing all tasks related to the day-to-day Salesforce administration.
• Managing Salesforce users, monitor support requests and resolve.
• Understanding of all aspects of Salesforce Configuration and technical/functional capabilities.
• Created templates, custom list views, reports and dashboards to support the business.
• Communicate future Salesforce releases and enhancements.
• Manage profiles, Role Hierarchy, Permission Sets and Security Controls .
• Created and managed Apps, Objects, Permission Sets, Workflows, and Validation rules, Page Layouts, Record Types, formulas and Custom Report Types.
• Administered, configured, maintained Salesforce. com application user profiles, roles, assigning Permissions, Validation Rule, upgrade installation.
• Designed, and developed the Custom objects, Page layouts, Custom tabs, Components, Visual force Pages as a Salesforce consultant.
• Personalized the user interface for each user or user group so customers are presented with the precise information they need using Customer portal.
• Assisted end users to use salesforce. com and analysed and evaluated complex business requirements and recommended solutions.
• Perform data imports, exports, and updating and clean-up Organization data using Apex data loader.
• Created technical documents, training materials and solutions.

Environment: Salesforce.com platform, Apex, Sales Cloud, Visual Force, Data Loader, SOAP, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, San Francisco, CA

Salesforce Admin

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Created new User Accounts and assigned Profiles as per their role in role hierarchy.
• Customized Page layouts for Standard/Custom objects and assigned Record Types.
• Performs day to day administrative tasks and addressing production support issues (unlocking / re-setting passwords, modifying data, and creating ad hoc reports)
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Worked with various salesforce .com Standard objects like Accounts, Contacts, Leads, Opportunities, Products, Price book, Cases, Entitlement, Reports, and Dashboards
• Provides training to department employees on the use of the company website and all related systems and processes
• Created Data Validation rules and Formulas as per business requirement.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Environment: Salesforce.com platform, Apex, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

Confidential, San Francisco, CA

Salesforce Admin.

Responsibilities:

• Involved in Business requirement meetings like gathering information for IT team and analyzing the information provided by Business.
• Interfaced with Business user to update the business requirement document as well as testing document.
• Analyzed the existing process to build an Architectural Design for Real Time Process.
• Developed Technical Design Document after analyzing the different scenarios.
• Mainly worked with Lead & Case Management in SFDC.
• Experienced in Salesforce Sales and Service cloud implementation.
• Created page layouts, organized fields and other components on a record detail and edit pages.
• Developed Classes, Triggers, Visualforce pages and controllers.
• Integrating the application with SOAP Web services.
• Worked on lightning Component framework which is a UI framework for developing dynamic web apps for mobile and desktop devices as well
• Worked on Email handling for assigning the leads to Agents.
• Used Dashboards and reports to show the performance of the offices and time taken to assign Leads.
• Been a part of Unit testing and guided my offshore Developers.
• Developed custom objects and custom tabs for various modules of applications.
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor's limits.

Environment: Salesforce Enterprise Edition, Apex, Visual Force (Pages, Component & Controllers), Data Loader, HTML, Workflow & Approvals, Reports, Custom Objects, Escalation rules, Security controls, Email Services, Sandbox data loading, chatter, Force.com Eclipse plug in, Eclipse, Unit testing, Import Wizard.

Confidential, New York, NY

Salesforce Administrator/Developer

Responsibilities:

• Designed and deployed the Custom objects, Custom tabs, Entity - Relationship data model, Validation rules, Workflow Rules, Email Alerts, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
• Involved in developing design documents (both LLD and HLD).
• Designed high level customized Visualforce pages using extension controllers, custom controllers and standard controllers.
• Developed Apex triggers, asynchronous classes, Batch Apex, Apex Scheduler, test methods to achieve users' desired functionality.
• Involved in deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Interacted with business user groups biweekly for updating the status of the new developments in production and gathering new requirements and documented the requirements based on Priority Level.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields using DB Amp tool.
• Customized page layouts for Opportunity, Contacts and Accounts depending upon user roles and groups.

Environment: Saleforce.com platform, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, SF Explorer and Eclipse IDE Plug-in.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent pick lists, and complex page layouts.
• Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto - Response for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Custom Objects, Tabs, validation rules, Components.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Audited, uncovered and resolved data integrity issues with legacy systems.
• Complete bulk imports of data using Apex Data Loader.
• Developed and maintained custom reports.
• Prepared training materials for business use.

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in