Business Intelligence and Reporting Consultant Resume Nashville, TN - Hire IT People

COMPUTER SOFTWARE:

Excel, SQL, SQL Server Management Studio, Visio, Linux Nano, Walmart( SAP, SMART, Retail Link), Service Titan ERP, Meraki MDM, Windows 10, Kali Linux, Oracle VM, ACL

PROFESSIONAL EXPERIENCE:

Confidential, Nashville, TN

Business Intelligence and Reporting Consultant

Responsibilities:

Performed software quality control testing of Service Titan ERP system. Identified significant software and business process issues.
Worked with the CFO and CIO to define KPI and produce operational dashboards.
System Administration / IT Architecture
Developed and Deployed the companies first MDM software for 1,000 mobile devices including role based permissions, whitelists, OS versions control, and asset tracking capabilities.
Authored the companies first mobile device and acceptable use policies
Audit
Identified 75% failure rate in maintaining customer record accuracy in ERP system. Developed methodology for call center to correct accuracy issue.
Resolved call center process of breaching customer PII on 63% of phone calls.

Confidential

Senior Analyst

Responsibilities:

Created reporting dashboards with SQL, MicroStrategy and Tableau resulting in the reduction of one FTE for reporting functions.
Developed automated dashboards on call center industry benchmark KPIs.
Developed operation dashboards to visualize agent performance, call center process performance, first call resolution, geographical performance, and customer asset performance.
Implemented a proof of concept to quantify customer satisfaction through after call surveys on 2,000 agents in three call centers.

Confidential

Data Analytics Manager

Responsibilities:

Developed and implemented financial risk mitigation framework. Increased main process accuracy by 45% on the largest work stream for vendor EDI and store merchandise reconciliation process.
Created and implemented entire financial reporting framework with weekly scorecard status updates to Executive VP level.
Developed and measured all KPIs and SLAs to evaluate multiple work streams for 1,000 production employees in multiple legacy computer systems.
Researched budget variance on a pharmaceutical accounting reconciliation process and projected $6MM in human errors annually based on an audit sample set. Worked cross functionally to automate vendor transactions for an ROI of eight FTEs.

Confidential, Bentonville, AR

Fraud Manager

Responsibilities:

Identified and resolved $21MM in wasteful spending and fraudulent activity.
Developed audit methodology for store based cash office disbursements and identified over $10MM in policy violations.
Led cross functional team with SOX, Internal Audit, and legal to perform risk testing and continuous monitoring of the payroll department in which over 20 ghost employees were identified.
Created a new process to identify conflicts of interests that resulted in 15 cases submitted to the ethics department that lead to 1 VP and 12 Senior/Director level terminations.

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Business Intelligence And Reporting Consultant Resume

Nashville, TN

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