Sr Product Owner Resume

PROFILE:

Certified Scrum Product Owner with years of experience in SaaS, Agile, Kanban, and Waterfall methodologies, gathering requirements, building roadmaps, managing backlogs, UAT, and user experience reviews.

SKILLS:

SDLC, Agile methodology, Waterfall, JIRA, TFS, SCRUM, UAT, QA, LOOKER, Salesforce, Oracle, CRM, MRI, YARDI

WORK EXPERIENCE:

Confidential

Sr Product Owner

Responsibilities:

Product Owner responsible for creating and managing backlog, roadmap preparation, and driving requirements/solutions for cloud - based SaaS.
Create and manage backlog through story creation (JIRA), roadmap maintenance and development, daily scrum calls, resource allocation, and creation of mockups and diagrams as needed.
Participate in and/or lead formal agile ceremonies (daily stand ups, backlog grooming sessions, sprint planning, sprint retrospective)
Determine LOE, ROI, and QA requirements for most enhancements and updates to the system by using the Agile methodology and Scrum framework.
Act as Scrum Master during agile ceremonies to remove impediments and propel planned initiatives forward.
Develop relationships with internal and external stakeholders to analyze opportunities for improvements to software.
Work with stakeholders to document requirements and follow enhancements through each sprint and monthly release to test and accept stories in UAT as well post release validation.
Create wireframes and mockups regularly to detail UI changes.

Confidential

Sr Product Owner

Responsibilities:

Product owner responsible for process improvements and managing backlog for software improvements to a cloud based full property management suite of products.
Responsible for working with LeasingDesk product centers to document processes and evaluate opportunities for improvements
Actively participated in transition from Waterfall to Agile/Kanban methodologies for software development throughout the company. Spent first 1.5 years with company on Waterfall method and remaining 5 on Agile with minimum Kanban for adhoc projects.
Responsible for managing product enhancements through both Waterfall and Agile methodologies (driving requirements, creating stories (TFS), UAT, and training and delivery)
Performed on site visits and shadow sessions with clients to perform user experience reviews to better prioritize software enhancements.
Managed senior level projects as assigned and assisted with training offshore junior analysts.
Acted as the SharePoint administrator and librarian

Confidential

Assistant VP - PMI and Optional Products

Responsibilities:

Assistant VP responsible for managing marketing of optional products to mortgage customers and collection of commission from vendors, soliciting and contracting new vendors, and manage team of PMI processors within the escrow group.
Managed team of optional products, PMI, and escrow support staff and supervisors
Responsible for budget and marketing of optional insurance products and commission collections from vendors
Regularly met with outside vendors for marketing opportunities and product growth
Managed training and hiring of staff and administration functions of employee development and reviews
Performed routine audits of procedures, SLAs, and documentation to mitigate risk and maintain compliance with all regulations and corporate standards

Confidential

Accounting Software Trainer/Help Desk Manager

Responsibilities:

Managed accounting software help desk for accounting software suite used in commercial property management.
Traveled throughout the U.S. to train clients and present software to potential clients.
Managed the daily duties of a payables processing system help desk for more than 1000 end users.
Responsible for four direct employees and prioritizing workflow, HR issues and documentation, and staffing.
Guaranteed integrity of software by operating based upon SOX guidelines. Monitor system effectiveness and reports to guarantee compliance to not only SOX, but to GAAP.
Maintained and created monthly reports to improve productivity, analyze help desk costs, stats per employee, help desk call volume, and issues to forecast staff and training opportunities for internal and external employees.
Started as AP Supervisor managing a team of eight employees responsible for processing invoices daily via RCash/Realm Pay software, EDI processing, and yearly 1099 reporting.

Confidential

Accounting Supervisor

Responsibilities:

Revenue processing supervisor responsible for processing of mailed payments, EDI transaction reconciliation, and special projects within revenue area.
Responsible for managing the workflow for 48 employees
Trained new employees/refreshed current employees on revenue processing system and EDI processes
Supervised payment processing from extraction and imaging to data entry and deposits
Prepared daily deposits and monitored status of operating system using several types of software
Conducted necessary training, meetings, hiring, and terminations as needed

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