SUMMARY:

• Over 4+ years of total IT experience and proficiency which includes, Agile Scrum, SAFe Agile Practices, Business Analysis, requirements gathering, product development, vision & road map and emerging technologies. I managed small and medium sized projects and worked with off shore teams.Experience in SharePoint, UAT, Salesforce.com.
• Areas of expertise include Requirements gathering, requirements analysis, documentation, Manual Testing and with strong analytical, problem solving, communication, and interpersonal skills.
• Experience in SDLC, Waterfall, Agile and Hybrid methodologies and has served as an part time Scrum Master conducting Scrum Meetings, storyboards, sprints.

TECHNICAL SKILLS:

Methodologies: Agile, RUP, Waterfall, XP, Spiral, Iterative, UML, Agile SCRUM, Hybrid Scrum/Water Fall

Visualizing Tools: MS Visio, UML, Rationale Rose, Tableau, Share Point, Mock - Up Screens, MS Office, Salesforce.com, Mainframes, Splunk, Analytics

Database: MS SQL Server and MY SQL

Automation Tools: Agile Designer, HP ALM and Blue Prism

Agile Tools: Rally, JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Manager Product Development

Responsibilities:

• Product Owner for the Confidential team at Confidential .
• Converted Business Requirements into user stories.
• Partnered with International market teams to identify and prioritize capability and process enhancements.
• Partnered with developers and UX/UI teams to develop and test enhanced application journeys.
• Partnered with web analytics teams for A/B tests to improve customer acquisition by 10%.
• Collaborated closely with technology partners to implement and prioritize backlog features.
• Performed manual testing and story acceptance.
• Released 15 NeAR requests which includes GDPR, Compliance and Regulatory changes.
• Launched 2 new card products and worked on other Supplementary, Companion and Conversion products.
• Assisted in Confidential ’s Confidential implementation.

Confidential, Chandler, AZ

Business Systems Analyst IV

Responsibilities:

• Worked as a Business Systems Analyst at Confidential ’s CDLM team.
• Acted as a liaison between the Business and IT by gathering all the designs, business, functional & technical requirements.
• Created, tracked and maintained trackers for complex workflows and formulas.
• Assisted Product Owner with Incidents requests and follow ups.
• Supporting SharePoint, Java and SAP integrated applications.
• Assist in sprint planning and grooming.
• Working with off-shore dev team and addressing their questions during development.
• Works closely with the product owner to identify priorities and update stakeholders.
• Assisted business users by writing test cases, managing UAT and performed manual testing.

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

• As a Business Systems Analyst for the LoyaltyEdge team at Confidential .
• Captured business requirements through 1-1 meetings and JAD sessions
• Converted business requirements functional, non functional requirements and user stories.
• End to end PM for change requests for all 7 partners and 5 vendors.
• Created user stories in Rally and Managed the backlogs and defect suite for all CR’s in Rally.
• Assisted business users by writing UAT test cases, performed manual testing and owned the defect tackers related to 2 LoyaltyEdge Fortune 500 partner projects.
• Interacted with multiple teams and clients on a daily basis to keep track of project progress.
• Led a project to integrate a new vendor and completed the project on time and within budget.
• Assisted in teams transition from Waterfall to Agile methodology.
• F acilitate d scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) in the absence of a Scrum Master.
• Created users, custom profiles, reports and dashboards and assigned cases in Salesforce for all partners and vendors.
• Ensured all artifacts complied with SDLC 2.0 policies and guidelines.

Confidential, Scottsdale, AZ

Systems Analyst

Responsibilities:

• Assisted the Director of Business Applications on projects related to IOS Custom App (CMP), DW, Reporting, CRM and Atlas Legal (website).
• Acted as a liaison between Business and IT for capturing business requirements and conveyed those functional, non-functional and technical requirements to the Dev team in the form of user stories.
• Fully responsible for maintaining backlogs in Jira and assisted various teams to train, update and prioritize between high and low priority backlogs depending upon constantly changing business needs.
• Conducted one on one, group meetings, conference calls and JAD secessions with VP’s, Directors, clients and SME’s to capture and document processes for streamlining business and IT related activities using Visio.
• Created dashboards in Tableau (BI - Visual Tool) using data from SQL Server, excel and CSV files. Played a lead role in testing the value provided by Tableau Desktop and Servers across the board.
• Acted as a Scrum Master and assisted in sprint planning and prioritizing tasks for Business Applications.
• Assisted in defining, designing and approving mockups for Legal website and IOS custom app.
• Involved in UAT testing and ensured that rigorous testing procedures and standards were implemented and ensured product delivery in a timely manner.
• Worked independently with application users on the business side under the direction of Directors.
• Managed a web-design project for the Legal Team, where we continuously developed the features of the website based on the availability of resources.
• Managed work load, conflicts and provided necessary training and tools for the Business Applications team members.
• Followed up with QA and Release Management teams to deploy a functional product into production after commencement of testing in a timely manner.

Confidential, Phoenix, AZ

Business Systems Analyst

Responsibilities:

• Assisted the Project Manager to deliver critical business projects in an effective and efficient manner.
• Utilized a rigorous process for defining client requirements, project plans and project specifications.
• Analyzed and discussed the potential risks/benefits involved in using the specified technology solution to address the business requirement.
• Insured that infrastructure was established and supported for development, testing and production support.
• Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details and distinguished user requests from the underlying true needs.
• Managed Conduct project/phase kick-off meetings to communicate individual roles and project expectations and ensure that all project team members have the tools and training required to perform effectively.
• Monitor projects on an ongoing basis, evaluating progress and quality, implementing risk management by managing issue resolution process and taking corrective action as necessary.
• Elicited requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Assisted in building a business analysis process model using Visio.
• Successfully engaged in multiple initiatives simultaneously including writing and executing test cases.
• Worked independently with users to define concepts under direction of project managers.
• Served as the conduit between the customer community (internal and external customers) and the software development team.