SUMMARY:

• Over 9 years of experience as a Business Analysis, Project management on Healthcare, Hospital, Ecommerce, Travel, SABRE, GDS industries, Retail.
• Certified ScrumMaster, Certified Scrum Product Owner, Certified DAD, PMP course completion
• Experience in diverse Software projects like Application configuration, Warehousing, Reporting, Integration, Migration/Conversion etc
• Experience in operator business and operational processes in connection with OSS/BSS systems
• Worked extensively in Business/Data Analysis - Enterprise Analysis, Functional Analysis, Requirements Elicitation, Requirements Analysis & Documentation, Data integration Analysis, Gap Analysis, Requirements Traceability Matrix, Designing Use Cases, Process Flow Diagrams etc
• Passionate, value-driven business analyst/product owner-manager with experience leading cross-functional teams to plan, build, launch and manage new innovations
• Provided Project Management by overseeing planning, executing, monitoring and controlling for budgets, issues, risks, schedules, scope, change controls, reporting, communications and resource management.
• Managed diverse teams of onshore (US) and offshore (global) software engineers, architects, and testing resources throughout the development life cycle.
• Abilitiy to blend technology skills with extensive Agile/Scrum experience
• Understanding of Horizontal management functions and vertical business functions, such as Customer Management and Resource ManagementVertical business processes such as Operations, Fulfilment, Billing, Assurance, and Strategy and Telecom standards like NGOSS, eTOM & SID
• Prioritized and managed multiple projects within specifications and budget restrictions
• Managed transformation, migration and delivery of several business critical end-to-end software development projects with varying levels of complexity and risk factors
• Created SQL queries to understand the flow of data between tables while performing Data Analysis.
• Provided a wide range of content-oriented products/artifacts deployed via channels including Web Applications.
• Defined the SOA vision and directed its initiative from requirements gathering and architecture specifications to implementation of services, achieving lower software development and management costs through cross-platform (WebService, HTTP, XSD, XSLT/JSON/Java/ASP.NET/SharePoint) service re-use.
• Supported project warranty period during post release by triaging incident/ticket management via Service Express
• Thoroughly involved through the agile delivery process - inception, construction, release management.

PROFESSIONAL EXPERIENCE:

Confidential, Chicago IL

Business Analyst / Product Owner

• Organised workshops and meetings
• Carried out current state assessment and gap analysis work
• Created customer graph framework to determine consumer type, their preferences, products they're interacting with and the multiple ways how these interactions should vary across channels.
• Documented process maps and associated information
• Designed and documented REST/HTTP, SOAP APIs, including JSON data formats and API versioning strategy
• Translated high level requirements into detailed level requirements (user stories) to be consumed by the development pods in each sprint, while ensuring stories and features are added iteratively to the product to add overall value
• Managed story backlog to ensure readiness of user stories for the upcoming sprint
• Facilitated agile rituals such as inception, iteration and story kickoff, estimation sessions, and help to keep team up-to-date with changes in priorities and to be available to answer questions quickly
• Worked with User Experience (UX) analysts to ensure prototypes convey story intent
• Worked with Dev and QA to understand the boundaries of any given story
• Assisted other streams within the programme in planning test cases and knowledge transfer to enable effective testing Rest API using Robot Framework and SOAP UI
• Gained formal agreement and sign off for all products and specifications
• Ensured full traceability of all solutions both back to business requirements and on to test case scenarios
• Escalated and resolved issues that emerge from requirements gathering such as lack of stakeholder engagement
• Built strong relationships with key groups such as architecture and security to ensure solutions comply with architectural standards, quality standards and policies

Confidential, Louisville KY

Business Analyst / Product Owner

• Acted as a Liaison between Business and technical teams
• Interviewed manager and various stakeholders regarding the expectations and potential ways to build the payment gateway for integrated Credit cards online for Canadian market.
• Led teams with 3rd party vendors to implement near real-time data to provide visibility to the PJ stores business day financials.
• Gathered business requirements through personal interviews, brainstorming, and teleconferences.
• Profiled data with digital identifiers and behaviors within the customer ID graph to deliver a 360-degree view of a customer.
• Drafted and maintained software/business requirement documents in order to outline REST API project needs, assumptions, contraints and milestones.
• Performed continuous research on Payments industry to analyze existing Integration specifications/response codes/error handling
• Reviewed and determined resolution to process payment orders within committed service standards by ensuring compliance to the internal procedures
• Validated data end points for reporting and reconciliation
• Created high level and low-level Systems Design Artifacts using MS Projects and Adobe Products.
• Collaborated with UI/UX, API and System teams to support development initiatives
• Created and managed REST API documentations in Confluence
• Planned and prioritized product feature backlog and development for the product
• Supported DevOps teams to provide solutions to resolve business needs for implementating a automated process for PJ drivers/team members to receive their non cash tips and mileage electrioncially via a pay card post their check out.
• Assessed and developed use cases, and prioritized stories, epics to derive maximum value with product strategy
• Supported, automated, and optimized mission critical deployments in AWS, leveraging configuration management, CI/CD, and DevOps processes
• Worked closely with Product Management to create and maintain a product backlog according to business value or Return of Investment
• Provided backlog management, iteration planning, and elaboration of the user stories
• Led the planning product release plans and set expectation for delivery of new functionalities
• Provided an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Coordinated with stakeholders and IT teams to avoid project delay due to the change of requirements.
• Maintained collaborative partnerships with the DevOps team, global treasury, central operations, Finance, POS, IDS, Finance, and contracted vendors to align and prioritize solution deliverables incorporating the business needs/timeline and Product owner vision/timeline for legacy system.
• Participated in Scrum Ceremonies like Sprint Retrospective, demo’s, Daily Stand up meeting
• Reviewed test plans, test cases, and traceability to ensure high quality products are delivered.
• Reviewed and modified programs to ensure technical accuracy, security, resiliency, robustness and reliability of the product.
• Ensure quality and consistency across full scope of project by working with Marketing, Finance, HR, Payroll, Accounting, Call center, legal, Social Media, Product Management, UX design, Infrastructure team and other cross functional teams to enable PJI increase customer engagement and provide better customer experience.

Software, Tools and others: Finance/Accounting/ System and Network Infrastructur/Process Improvement/Jira/Confluence, Agile, MS Word, MS Excel, MS PowerPoint, BRD, FSD, Android, API, JSON, HTML, CSS, eCommerce, MS Visio, UML, UAT, REST API, Soap UI, JIRA, Lucid Chart, Slack

Confidential, Atlanta GA

Sr. Business Analyst / Product Owner

Responsibilities:

• Worked closely with Brand team to understand and clearly define customer business requirements in order to break down requirements into use case scenarios and low level design detail for Printer Selection, Label Selection, Home, Design, Print functionality.
• Build solutions based on BSS products in combination with commercially available 3PP products
• Documented requirements, use cases, traceability, design and other documentation to support the solution for Mobile Label System and Label/Writer printers
• Created business process maps to detail and document both as-is and to-be process flows for the mobile app and specific window layers.
• Produced a detailed user interface behavior specification document for Dymo Connect and developed required user stories, mockups, executing the projects within the Agile/Scrum guidelines.
• Attended peer reviews and design reviews with architects, developers, and database analysts.
• Worked with designers, researchers, developer, technical staff members, QA and Support groups to perform a knowledge transfer on the end to end implementation of the mobile apps
• Provided input to documentation team regarding features and functionality of the Dymo Connect app.
• Participated in the review and acceptance process for the user interface design.
• Reviewed software components as developed to ensure conformity to business requirements prior to start of QA testing

Software, Tools and others: Windows, MS Office (Word, Excel, Access, PowerPoint, Visio, SharePoint), HP Quality Center, Adobe, Dymo Connect, Atlassian Software, Drupal, Invision

Confidential, SOA, Atlanta GA

Sr. Business Analyst

Responsibilities:

• Gathered requirements from Virgin Airlines related to all the Loyalty service sales by following SOA Engagement and Governance Process”
• Participated in Airline agent and consumer booking flows of air and Loyalty service sales
• Prepared Use cases for Loyalty services related of a Loyalty Member and their amenities they are eligible for.
• Gathered and prioritized requirements though JAD sessions with SME’s and other stakeholders through document analysis.
• Collaborated with the client to prepare SOA requirement document by filtering out the SOA requirements from the project level requirements.
• Performed Gap anlaysis based on the business requirements, functional requirements and supportive documents and efficiently communicated with the project team to finalize the requirements.
• Worked extensively on node.js based microservices and SOAP UI to review SOA Web Services.
• Conducted Use Case Surveys to ensure use cases are applicable on enterprise level and to avoid duplication.
• Designed Process Flow Diagrams on Visio for Complex services with multiple partner calls.
• Actively documented SOA artifacts in sync with Governance standards
• Created, edited and managed process improvements and process reengineering documentation in the Documentum
• Managed inventory of all archived records and updated same on a regular basis.
• Published application programming interfaces (APIs) in a secure, scalable environment
• Ensured consistency between multiple API implementations and versions.
• Cleaned out obsolete records in coordination with appropriate work teams.
• Ensured adherence to all record protection audits.
• Monitored Cognos software and logging statistical results.
• Worked closely with database engineers to maintain data and keep productivity data accessible.
• Presented project team a walkthrough on Cognos and its various business applications
• Archive documents, images and other files in Documentum for faster retrieval process
• Peer reviewed SOA artifacts created by other business analyst as part of governance activity
• Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.
• Contacted Clients to resolve missing and updated current usage patterns for all service operations.
• Conducted internal and Client (IT, Services) review of use cases and service contracts.
• Updated IT, Catalog and IT, Repository to synchronize service and client information.
• Updated Air4 Service Migration effort service contracts and use cases
• Planned and coordinated with QA team for SI and facilitated user acceptance testing (UAT)
• Ensured Request for Change (RFC) records are raised to the required standards allowing full and proper assessment of each RFC
• In addition, ensured that proper risk assessment has occurred and that a valid business reason for the Change exists along with appropriate Implementation,Test,and Roll Back plans
• Ensured all relevant stakeholders receive regular and appropriate communication regarding change
• Attended Change Advisory Board (C.A.B.) meetings
• Scheduled, monitored and coordinated Requests for Change (RFC) for code promotion to SI and Prod environments and closely worked with Active matrix team, Policy Management team and RFC support team for the successful implementation
• Maintained enterprise content management via Documentum to make the information and content available for users across the organization
• Created SOA use case document with inputs from application channels, QA team and Enterprise Architects.
• Collaborated with IT Policy Management team to implement X509 certificates for internal application channels and EXFR for external application channels
• Assisted in troubleshooting defects raised by channels in HP Quality Center
• Maintained the Document version control, Requirement Traceability Matrix, pre-Go-live cutover plans per SOX audit requirements
• Maintained, updated and collaborated with team on documents, sharing, versioning etc on SharePoint and Documentum.
• Officially trained on Agile methodologies to ensure requirements are documented in Epics, User Stories and Use cases

Software, Tools and others: Windows, MS Office (Word, Excel, Access, PowerPoint, Visio, SharePoint), HP Quality Center, Documentum, SOAP UI, Datapower/IDG, Agile 6.7, SOA technology, HP Service Manager, HP Portfolio anagement, IT Services SOA Catalog (Repository)

Confidential, Baltimore, MD

Lead Business Analyst

• Conducted JAD sessions and analyzed existing work-flows of systems to identify and implement operational improvements
• Identify project requirements, define specifications, determine scope and document results
• Identified where new SOPs and training are necessary and acted as a key resource and liaison with Training department
• Participated in creation of Requirements Management Plan (RMP) for all the triggers and business rules required for PCMH services
• Designed screen mock ups via Dreamweaver and web application to create prototype of the system processes for the end users.
• Migrated existing application into micro services architecture using Rest APIs, spring boot
• Developed key project deliverables including requirements specifications, use cases, system test cases, training and documentation and user manuals for projects
• Participated in classify technical problem over phone and formulate a solution
• Created communications both internally and externally for general management.
• Successfully collaborated on the review of project results, relevant documents and reports, to identify problems, recommend and track progress on corrective actions
• Maintained communications with technical counterparts to adopt best practices and ensure integration of specific application architecture into overall enterprise technology strategy.
• Lead testing efforts by defining, developing and implementing practices and procedures for complete end user test plans.
• Ensured all user acceptance tests are conducted and documented according to standards.
• Identified and documented system deficiencies and recommended solutions.
• Participated in overall success of user acceptance testing, including results verification and release.
• Worked closely with system analysts to help create Proof Of Concepts (POCs) and alternative.
• Supported the production of Requirements Traceability Matrixes (RTM) via ALM
• Managed assigned enhancements, automations and implementations from concept through implementation.
• Executed disaster recovery vendor contract review with newer acquisition
• Resolved problems identified in the integration and test phase.
• Analyzed production support related issues, inquiries and requests
• Coordinated activities with internal teams and customers; implemented processes into production environment.
• Supported projects warranty period post release by triaging incident/ticket management via Service Express

Software, Tools and others: Windows, MS Office(MS Word, MS Excel, MS Access, MS Power point, MS Visio), Rational Rose 2002, Rational Clear Quest, Rational Clear Case, Snag it, Snipping tool, irise 8.12, Service Express, Redmine, ALM, Web Portal, TIBCO Web Services, Data & Informatics, ETL, PEGA, Record Point, SOA technology