Project Manager/ Scrum Master Resume Milwaukee, WI - Hire IT People

SUMMARY:

A dedicated, goal - oriented professional that is skilled in streamlining operations and maintaining schedules to ensure maximum customer satisfaction and driving business revenue. Strong expertise in coordinating diverse teams and resources to complete objectives. Organized and detail-oriented with proactive and hard-working nature.

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Project Manager/ Scrum Master

Manage client expectations by ensuring the delivery of the highest quality service
Monitor workflow and make timeline adjustments as needed.
Promoted a high level of collaboration and teamwork with the project team
Monitored project risks and scope to identifing potential issues and proactively identified solutions to address them in advance.
Develop status reports, cost estimates, and resource plans
Prepared product roadmap reviews as well as provided product’s general strategic direction.
Tracked activities against the detailed project plans.
Managed the project team including any subcontractors.
Led the team to utilize the Agile process to improve project quality and schedule.

Confidential, Milwaukee, WI

Research Business Analyst

Strengthened risk mitigation techniques and improved process efficiencies while meeting stringent regulatory requirements.
Translated business user concepts and ideas into comprehensive business requirements and design documents.
Created project plans in accordance with project management framework standards and procedures.
Identified ongoing issues and gaps within project plans, in order to eliminate implementation issues.
Created planning initiatives, feasibility studies, and cost benefit analyses.
Utilized strong analytical and research techniques to identify gaps and inconsistencies within current measurement tools, allowing development of improved and cost-effective business models.
Gathered requirements and coordinated and executed review sessions with key stakeholders
Primary liaison between the project team and the stakeholders in communicating the requirements and the expected output.
Documented new features for implementations and release notes also Identified user story dependencies.

Confidential

Business Analyst

Utilized lean Six Sigma tragedies to analyze business processes and systems identify inefficiencies.
Analyze Business Requirement Documents and Functional Requirements Documents for test planning and scripting.
Created Case Diagrams, Activity Diagrams, Class Diagrams, Navigational flows, Story boards, UI specifications and Sequence Diagrams
Liaison between management and technical personal to ensure a mutual understanding of processes
Provided clear and concise documentation regarding requirements management plans, Functional Requirements, supplemental Requirements, Test Plans and Test Cases.
Designed workflows and allocated permissions within SharePoint.
Lead process improvement teams and implemented new procedures.

Confidential

Loan Adjustor

Used lean six sigma methodology to provide guidance and training to other team members.
Reviewed financial statements, credit reports, and applicable ratios (i.e. Debt ratios, loan-to-value).
Fully versed with income validation including personal and corporate tax forms.
Ensure that documents are consistent and uphold to company and industry guidelines.
Implement fraud detection techniques, performing compliance reviews.
Analyzed credit reports and financial documentation.
Explain rationale behind credit decisions.

Confidential, Milwaukee, WI

Personal Banker

Provided customer service to new and current Confidential customers
Worked with buyers and sellers on a daily basis when purchasing or selling a home
Assisted clients with opening new accounts and upgrading existing service
Assisted customers in filling out credit card applications
Probed callers into other products and services offered by the company