PROFESSIONAL SUMMARY:

• Over 8+years of IT experience with above 6+ years’ experience in the Salesforce.com CRM Platform and 2 years of experience in Java Technologies. Involved in various development of applications using Salesforce.com CRM, Force.com platform as an Administrator and Developer.
• Experience in developing client specific solutions in SFDC related technologies such as Apex (Classes, Controllers & Triggers), Batch Apex & Apex Web Service, Visual Force (Page, Component & Controllers), Apex triggers.
• In depth knowledge on CRM business processes like Campaign Management, Lead Management, Account Management, Opportunity Management, Support Process and Forecasting.
• Good Experience in designing of custom objects, custom fields, Role Based Page layouts, Workflow Alerts&Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report Folders, Report Extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards and Email generation as per application requirements.
• Worked on various standard modules of salesforce.com such as service cloud, Force.com IDE, Marketing Cloud, Community cloud, Custom Cloud and Analytics Cloud.
• Personally, exploring Salesforce Lightning app builder which enhances UI and drag and drop app building.
• Having good experience in Salesforce administrative activities with user Roles, Role Hierarchies, Profiles, Record types, page layouts, Search layouts, Permission sets&sharing settings, Single Sign - on and Security Controls to ensure that protected data is available only to the authorized users.
• Good working knowledge in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.
• Experienced on force.com platform using apex classes and triggers, web service integration using SOAP, REST, force.com IDE, and validation rules.
• Experience in working with Sales force developer toolkit (Apex, visual force, force.com IDE, SOQL and Webservices / Metadata API).
• Designing and Implementing Security and Sharing model of the Salesforce org by developing and configuring Profiles, Field Level Security, Organization Wide Defaults, Roles, Sharing Rules Manual Sharing and Permission Sets.
• Developed custom Reports and Dashboards, for management using Tabular, Summary, Matrix and Joined reports.
• Having worked on salesforce.com Sandbox and Production environments which include creating and refreshing sandbox from time to time and deployment in between sandbox and production by using Eclipse, Force.com Migration Tool and Change set.
• Experience in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Involved in Automated business process by using Workflow Rules and Approval Process for automated alerts, field updates, and Email generation according to application requirement.
• Assigning Roles/ Profiles to ensure optimal data access and security.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle SQL, PL/SQL.
• Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud), Collaboration cloud, Communities, Sites and Force.com platform.
• Experienced in web technologies like HTML5, CSS3, JavaScript, Angular JS, Bootstrap, JQuery, JSON, AJAX, XML,SASS, Node.JS, React JS.
• Excellent programming skills in J2EE technologies including Enterprise Java Beans (EJB) , Servlets, JSP, JSF, JMS, JDBC, Hibernate, Struts, XSLT, SOA.
• Having good experience on customizing applications using ECLIPSE IDE with force.com plug-in andforce.com IDE.
• Expertise in design and development of use cases and class diagrams using UML/Rational Rose and Microsoft Visio.
• Responsible for Direct Interaction and Communication with the clients, requirement gathering, analysis, work delegation, development and deployment of the software projects.
• Experience in all phases of SDLC like including requirements gathering, analysis, designing, coding, testing, integration, documentation and extensive experience in Agile and Waterfall Methodologies.
• Capable of rapidly learning new technologies and successfully applying them to projects and operations.
• Efficient team member with excellent work/time management skills, excellent leadership, analytical, communication and interpersonal skills and ability to work under strict deadlines.

TECHNICAL SKILLS:

Salesforce Technologies: Saleforce.com platform, Apex Language, Apex Trigger, Apex Class & Apex, Visual Force, SOSL, SOQL, Email Services, Formula, Validation rules, Controllers, Controller Extensions, Users, Packages, Data Loader, Import Wizards, Workflow Rules& Approvals Process, Communication Templates, web services.

Custom Integration and Management tools: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom Settings, Custom Labels and Tabs, Account Management, Sandbox Data Loading, MS Visio, HP ALM, QC, JIRA, GIT HUB.

Force.com Explorer, Eclipse IDE plug: in, Apex Data Loader, ETL Data Extraction, Workbench, Force.com Apex Explorer, Apttus, Force.com Migration Tool, Force.com Excel Connector and Force.com Eclipse IDE Plug-in.

Scripting Languages: HTML5, CSS3, JavaScript, Bootstrap, JQuery, JSON, AJAX, XML, DHTML, PHP, XHTML, Angular JS, SASS, UI Concept Modeling/Wire framing, Node.JS, React JS.

Server Programming: C, C++, Java, J2EE, XML, XSLT, JSP, Servlets, AWT, Java Swing, Java Beans, Java Server Faces (JSF), Hibernate, mybatis, Event Driven Architecture, Spring, COM, JDBC 3.0, SQL, WSAD, Web Methods

Database: MS SQL, Server, SQL, Oracle, PL/SQL, MongoDB.

IDE and Tools: Notepad++, Eclipse IDE, Adobe Dreamweaver, Sublime Text Editor, Photoshop.

Web Servers: Apache Tomcat, HTTP Web Server, GIT, Jasmine

UI Tools & Technologies: Adobe Flash with Action Script 3.0, Adobe Photoshop CS5, Adobe Illustrator CS5, GIF Animator, Adobe Fireworks and Photo Impact, Microsoft Visual Source Safe.

Microsoft Office Suite: MS Word 2007, MS Excel 2007, MS PowerPoint 2007 and MS Visio.

Hardware &Software: Software Installations, Major and Minor Repair.

Operating Systems: Windows 2003, Windows XP, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Portland OR

Salesforce Developer

Responsibilities:

• Played the role of Salesforce.com Administrator, Analyst and Developer and involved in maintaining salesforce.com application user profiles, roles, permissions, generating security tokens, validation rules.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.
• Worked on customization of different standard objects like Leads, Accounts, Contacts, Opportunities,Products, Price book, Campaigns and Cases.
• Configured Salesforce Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.
• Designed, developed, deployed page layouts, components, custom objects, custom tabs, apex classes, visual force pages to reach the needs of organization.
• Defined various relationships with objects using Lookup and Master-detail and many-to-many using junction objects.
• Involved in Assignments Rules, Escalation rules and Auto-Response Rules Configuration and Customization in Case Management.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented object level, field-level and record-level security and managed roles, visibility settings.
• Configured and Customized Sales Cloud, Service Cloud, Collaboration (Chatter) and Communities Clouds.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used Salesforce Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Created email templates in HTML and inbound emails using Visual force for the clients and customers.
• Experienced in New UI Interface, which is lightning Experience in Salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using Force.com IDE.
• Developed apex web service SOAP and REST classes for external application to consume data from salesforce.
• Worked on Visual Force Components, Visual Force Pages in Salesforce using Lighting Design System.
• Extend or build new apps with the Lightning app builder and lightning components
• Developed rich UI visual force pages using HTML5, CSS, JavaScript and jQuery.
• Created Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Responsible for all the Data Migrations using Data Loader for all projects in CSV files.
• Written SOQL, SOSL queries in apex triggers and controllers and followed salesforce best practices for querying large data sets and to have results within the governor limits.
• Having worked on salesforce.com sandbox and production environments for development and testing and then to production environments.
• Used Lightning technology like building mobile apps visually by Lightning app builder and it is easily modifiable
• Developed customized Reports, Dashboards for business users and managers, developed custom report using visual force pages.
• Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.
• Used GIT as version control tool to update work progress with other team members and JIRA for the story Creation.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT).
• Attending daily AGILE SCRUM meetings, and update the status on day-day basis with what is done and what has to be done.

Environment: Saleforce.com CRM, Apex classes, Apex triggers, Visual force pages, Custom/Extension Controllers, Apex Batch class, Schedule class, SOSL, SOQL, Salesforce1 mobile, App Exchange, Communities, Workflows Approvals, Reports, Dashboard, Custom Objects, Custom Tabs, Email Services, Data Loader, Oracle, Web Services (SOAP, REST), WSDL, Sandbox, Ant, JavaScript, jQuery, HTML5, CSS, Force.com Explorer, Git.

Confidential, Minneapolis MN

Salesforce Developer

Responsibilities:

• Analyzed the business requirements and mapped to Sales force.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Develop triggers to meet the complex business rules on custom objects by following Apex Best Practices.
• C reated various Reports (summary reports, tabular reports, matrix reports) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Test and trial with Sandbox and Development environment features
• Built custom License management app for the services team that tracks software license purchases and makes it easy for customers to log in to the portal and download new licenses.
• C reate case escalation rules to escalate cases automatically if they are not resolved within a certain period.
• Integrated Apex with External services by making callouts that used SOAP and WSDL.
• Used Apex Data types, Variables, Expressions, Assignment statements, Conditional statements, Loops, SOSL and SOQL queries, locking statements, Transactional control and Exception statements to invoke Apex triggers
• Use of Advanced Excel to be collaborated and updates reports from CRM to CSV Excel platform.

Environment: Salesforce.com, Visual force (Pages, Component, & Controllers), Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Time based triggers, Triggers, Workflow Rules, Data loader, SOQL, SOSL, Apex Schema Builders, and Custom Tabs, Advanced use of Microsoft Excel.

Confidential, Tampa, Florida

Salesforce Developer

Responsibilities:

• Interacted with different lines of business users for gathering requirements and prepared Technical Design Document for the business use cases.
• Worked as Salesforce.com Analyst/Developer and Administrator in the organization.
• Involved in Salesforce point and click configuration activities like creating custom fields, formula, roll-up summary fields, dependent pick lists, page payouts, record types, validation rules.
• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.
• Implemented Web-to-Lead for Leads generated from web and Web-to-Case, Email-to-Case for Cases sent to a centralized email.
• Used SOQL/SOSL with consideration to Governor Limits for manipulation needs of the application using platform database objects from Salesforce.com objects.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Implemented best practices and coding standards in developing Apex Controllers (Custom, Extension) and Apex triggers.
• Integrated the Web Services for extracting the data from external systems to display in the pages ofsalesforce.com.
• Written apex controllers for searching across various objects and creating records in a junction object by using apex extension, wrapper classes and visual force pages.
• Worked with Visualforce components to display list of records with tabbed pane based on Account in different detail pages.
• Implemented Customer portal, High Volume Customer portal and communities .
• Developed rich UI visual force pages using HTML5, CSS, JavaScript and jQuery.
• Implemented jQuery framework in different visual force pages for front-end validations and hiding various sections based on user selection.
• Written apex test classes for code coverage of all apex controllers, triggers and web services.
• Implemented best practices in the application for Triggers and web services and have code follow salesforce governor limits.
• Created and configured custom report types, custom Reports - Tabular, Summary, Matrix, and Joined using salesforce Report Builder based on the business requirements from the business users.
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Engaged with business users to configure analytical snapshots for forecasting purposes.
• Performed data migration activities using Data Loader to insert, update and export of data fromSalesforce.com objects.
• Used MS Access, Excel and Oracle Databases to slice and dice data from the external systems data and salesforce data before importing/updating into salesforce using data loader.
• Implemented Customer Portal for business requirements.
• Maintained sandbox environments and deployed components across different sandbox to production instances using Change Sets and Force.com migration tool.
• Assisted end users with administrative tasks - creating Users, changing permissions on Profiles, creating Permission Sets, Groups and creating Reports, Dashboards.
• Participated in Scrum meetings as part of Iteration development process.

Environment: Saleforce.com platform, Apex, Visual Force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sales cloud, lightning, Communities, Data Migration, Security Controls, Sandbox data loading, Data Loader, SQL, Oracle SF Explorer and Eclipse IDE Plug-in, Agile methodology.

Confidential

Salesforce Admin

Responsibilities:

• Involved in Salesforce.com application declarative activities like creating Users, Roles, Profiles, Permission set, Sharing rules, Field-level security and Page Layouts.
• Written Apex controller classes, Triggers and Utility classes which are commonly used across multiple apex classes.
• Implemented best practices, design patterns and coding standards in building apex classes and Visualforce pages.
• Implemented JavaScript, CSS in Visualforce pages for client-side validations and good user interface for look and feel.
• Written JavaScript remoting for invoking Apex class methods for visualforce pages.
• Created Force.com Sites for the organization and developed visualforce page with good look and feel to the users.
• Developed Apex Batch, Scheduled classes by implementing Batchable, Schedulable interfaces.
• Created and used Email templates in HTML and Visual Force .
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects .
• Generated apex stub classes from WSDL file to call external application using web service from salesforce.
• Created workflow rules, approval process for business automation.
• Used Force.com IDE extensively for development, customization of salesforce components.
• Implemented customer portal, partner portal and chatter in the organization.
• Involved in developing customized Reports and Dashboards for the business users.
• Used Data Loader for migrating data from external system to salesforce and worked with ETL team automating migration of data in helping object and field mapping.
• Used Force.com ant migration tool for deploying salesforce components from sandbox to other sandbox and Production instances.
• Involved in SFDC application support for end users.
• Interacted with various business team members to gather the requirements and documented the requirements.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows Vista.

Confidential

Software Developer

Responsibilities:

• Designed and developed UI using JSP, dynamic JSP and page validations using JavaScript.
• Developed java database using JDBC to access database.
• Designed and developed base classes, framework classes and common re-usable components.
• Involved in UI designs using Java and Swings.
• Used various Java and J2EE APIs including JDBC, XML, JSP, and JavaBeans.
• Involved in re-factoring the existing components to meet the current application requirements.
• Involved in performance tuning, debugging issues in testing and deployment phases.
• Utilized PL/SQL for querying the database.
• Developed customer care related web pages using JSP, JSP Tags and Servlets.
• Created and used lot of business objects related to Customers, Work Orders and Invoices.
• Used JUnit extensively to create unit test cases for the wrapper classes.
• Developed a rating engine and rating report generation logic for the different services provided to the customer.

Environment: Java, Servlets, JSP, SQL, HTML, JavaScript, XML, Oracle 8i