SUMMARY:

• About 7 years of experience as an IT professional, strong at Object Oriented Analysis, Designing and Programming skills and 5 years as a Salesforce.com CRM and Force.com platform as Development and Administration, Implementation, Support and Configuration of Salesforce CRM based on Apex Language and Force.com Platform.
• Experience working with developing Salesforce Lightning Components and Lightning Pages and Lightning Design Systems.
• Assisted in Migrating to the Lightning Experience.
• Experienced in implementing Cloud based solutions using Salesforce platform both as an administrator and developer.
• Designed and developed various Custom Objects, Custom Apps, Custom Fields, Validations, Role Based page layouts, Custom Tabs, Custom Reports as per the requirements.
• Developed Reports and Dashboards using components and different report types.
• Good knowledge of SAAS, PAAS and IAAS cloud computing services.
• Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com.
• Proficient in dealing with the functionalities related to the Service Cloud and Sales Cloud.
• Experience with Salesforce customization, Security Access, Creating Profiles, Roles, Sharing rules, Users, Page layouts and email services.
• Expertise in Working with Knowledge base service cloud.
• Good experience in setting up relationships in view of business use cases using Salesforce relationships Master - Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Experienced in SFDC development using Apex Classes, Batch Class, Schedule Class, Triggers, Test Methods, Visualforce Pages, Visualforce Components & Controllers Force.com IDE, SOQL, WSDL, REST and SOAP.
• Created various SFDC Administrative roles.
• Integrated Salesforce.com applications with external systems using Web Services and Apex Web Services classes and XSL. Used REST full web services.
• Experience on working with Force.com Service Cloud, Sales Cloud, and Marketing Cloud.
• Integration of Salesforce.com with Siebel, Java, using Web Services API, Metadata API, SOAP & REST.
• Handful experience in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox, Migrating code from one sandbox to the other).
• Expertise in advanced Apex programming concepts including common Design patterns, Governor limit management techniques, Bulk patterns, efficient and reliable trigger handling, and asynchronous operations.
• Experienced in creating and execute Unit and Integration tests.
• Experience in end to end testing of Salesforce customization and test case scenarios between two legacy systems(between Salesforce and SAP).
• Great exposure to key areas of Enterprise architecture, including Integration technologies, single sign on, and master data management.
• Experience working in using salesforce WSDL and integrate it with SAP using SOAP API
• Good understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models and techniques) and how they influence design.
• Solid technical and functional knowledge of Salesforce Platform, APEX, Visualforce, Declarative tools, Interfaces.
• Have some exposure into Community cloud working with community builder.
• Used git and Copado for code review and deployment.
• Used Salesforce Connect to access data from another legacy system which reduces integration.
• Experience in designing Sales Cloud, Marketing Cloud, Service Cloud, Data loader, and Partner Communities.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas Fortworth, Texas

Salesforce Developer

• Performed the roles of Salesforce.com Developer and Administrator in the organization.
• Developed Visualforce Pages, created Reports, Dashboards and Apex Classes.
• Provided technical walk-through to various stake holders (QA Team, UAT Team, etc.).
• Built custom user interfaces using Lightning components.
• Developed, Tested and deployed Custom fields/objects, Forms, Workflows, Interfaces, Records, and user roles to meet business requirements.
• Developed API for SAP in order for them to perform actions on cases that are in SFDC using RESTFUL Web Services.
• Participated in Migration of the articles.
• Also worked as Production support for our Customer and Tech Support team to solve immediate enhancements and bug issues.
• Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed insert, delete, upset, and export operations on millions of records.
• Performed Asynchronous Callouts using the Future Annotation and executed the future methods from triggers.
• Worked efficiently with standard Salesforce.com objects like Accounts, Contacts, Leads, Cases and Opportunities.
• Worked on creating a vaccine ordering page(Lightning) to process and store the vaccine orders and also provided end point urls using REST API of the business which was integrated with SAP.
• Developed a Lightning Console for a business to setup Knowledge for them to access articles. This was achieved by invoking future method (Trigger and Handler) on it to add Data Categories and to attach Cases to articles used Lightning quick action buttons and access articles by creating Lightning Components.
• Strong knowledge of Force.com platform technologies including Apex, Triggers, Visualforce, Workflows and Approvals, Integrations with end-to-end product development experience.
• Worked on multiple SFDC implementations covering Sales Cloud, Service Cloud, and Chatter and AppExchange applications.
• Developed customized solutions: Retail Portal, Customer Portal, Inventory Management System, Customized Order Management, Order Processing and Billing applications using FORCE.COM, Visualforce and Apex.
• Implemented Change Control from development sandboxes to production and across the development lifecycle.
• Experience in creating Lightning Components and used Salesforce Lightning Design System (SLDS) to convert existing Visualforce pages to lightning components.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided detail estimates of the level of effort associated to implement capabilities based on business requirements and solution design.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Involved working in the integration’s components by consuming Restful APIs.
• Involved in creating a user interface in Lightning using Aura components, for a user to enter details and submit in to Salesforce.
• Hands on experience in Sales Cloud and Service Cloud functionalities.
• Developed Lightning components and used Lightning App builder to use those components in Lightning pages.
• Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient.
• Created various workflow rules, profiles and permission sets based on the organizational hierarchy requirements.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Worked extensively on SOAP and REST API web service calls.
• Imported data from excel sheets in to Sales Cloud like Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Environment: Saleforce.com platform, Sales Cloud, Service Cloud, Deployments, Lightning components, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, AppExchange apps, SOAP and REST API.

Confidential, Lansing, Michigan

Salesforce Developer

• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Enabled Aura Framework and added Aura Attributes/Handlers for Events/Logic and Interactions.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Developed Apex Classes & Triggers to implement the business logic as per the requirements and upgraded from Salesforce Classic to Lightning.
• Developed various Custom Objects, Formula Fields, Master detail, Lookup relationships, Tabs and validation rules.
• Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
• Worked extensively on SOAP and REST API web service calls.
• Worked with JIIRA stories related to sales,service and marketing cloud both in developing and administration.
• Worked with sales team to deliver quick price quote using Salesforce CPQ.
• Worked with External objects in Salesforce a feature introduced with lightning component.
• Created various reports (summary, matrix, tabular, pie charts, dashboards and graphics) and configured various reports and for different user profiles based on the need in the organization.
• Developed Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Used the sandbox for testing and migrated the code to the Production environment after testing.
• Configured Chatter for the users in the company for collaboration.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Organized Daily Scrum meetings with all the team members to check whether we are in same page.
• Provided training to the internal business users to use the application and develop their own custom Reports.
• Environment: Salesforce.com Platform, Lightning, Apex Language, Visual Force (Pages, Component & Controllers), Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Reports, Email Services, Sharing rules, Security Controls, Eclipse IDE Plug-in.

Confidential, Herndon, Virginia

Salesforce Developer/Admin

• Worked With Business Owner and manages new functionally rollouts.
• Worked with Data Loader for loading the attachments into Salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.
• Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates.
• Worked on Sales Cloud and Service Cloud to process business logic in the organization.
• Created profiles, roles and sharing rules, page layouts, Email services, Custom objects, Relationships.
• Worked on the Service Cloud especially on Email to Case, Case Management, Knowledge Articles, Queues, Escalation rules, Case teams, developed complex mappings and mapplets in Informatica to load the data using different transformations.
• Implemented Email-to-Case, Web-to-Case entry for entering customer’s cases in cases tab..
• Worked with various Sales Cloud modules in salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, and Campaigns etc.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Worked closely with sales team and reviewed the existing environment, gathered the requirements for new Salesforce implementation and documented the business and functional requirements.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Implemented pick lists, dependent pick lists, lookups, master detail relationship, validation and formula fields to the custom objects.
• Used SOQL and SOSL queries with APEX.
• Worked on Sales Cloud Global Deployment.
• Customized the Dashboards to the track usage for productivity and performance of their sales terms.
• Provided post implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Coordinated work assignments with Developers and Administrators throughout the product development life cycle.
• Configured security settings by working on Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual sharing to implement Record-based sharing.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Environment: Salesforce.com, Customer Portal, Sales Cloud, Service Cloud, Apex Language, Visual Force, Triggers, SOQL, SOSL, Workflow Approvals, CSS Style sheets, Custom Objects, HTML, WSDL, Security Controls, Page Layouts, Sandbox data loading, Apex Data Loader Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential

Java Developer

• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Developed application based on SDLC (software development lifecycle).
• Created several complex stored procedures and triggers using SQL Server 2005 to retrieve data.
• Involved in all the phases of SDLC including Requirements collection, Design and Analysis of the customer specifications, Development and Customization of the application.
• Developed front-end controller in Servlet to handle the database access (MVC pattern).
• Developed JSP pages and client-side validation by java script tags.
• Developed Session and Entity Beans to implement business functionality.
• Used Eclipse as an IDE and Apache Tomcat as an Application Server.
• Interacting with client for requirement gathering, analysis and modularization of the requirement.
• Used Apache web server for deployment.
• Performed Integration Testing by adding all modules together for the web-based application.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Designed and developed Views, Model and Controller components implementing MVC Framework.
• Environment: JDK 1.3, J2EE, JDBC, Servlets, Spring MVC, JSP, XML, XSL, CSS, HTML, DHTML, JavaScript, UML, Eclipse 3.0, Tomcat 4.1, MySQL.

TECHNICAL SKILLS:

Salesforce.com Administration: Custom objects, Standard Objects, Validation rules, Reports and Dashboards, Workflow rules, Process builders, Approval process, Permission sets, Sharing rules, Profiles and Users, DocuSign, SSO

Salesforce.com Development: Apex classes, Visual Force pages, Javascript, Lightning Components, SOQL, SOSL, Apex Triggers

Salesforce.com Integrations: REST, SOAP, Open CTI

Salesforce.com Deployment: Change sets, ANT Migration tool

Salesforce.com Implementations: Sales cloud Implementation, Service cloud implementation, Marketing cloud implementation

Miscellaneous: Data loader, Workbench, Force.com IDE, JIRA, Mulesoft, Force.com IDE, Eclipse, Sandboxes, developer console,Copado,github