SUMMARY:

• 8+ years of IT experience in Salesforce.com CRM and related field’s as Developer /Administrator, Business Analyst, Java/J2EE experience in Development, Customization and Support. Extensive experience in developing Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.0
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, master - detail relationships, lookup relationships.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions and Approval Workflow.
• Experience in SFDC Communities or Sites.com
• Hands on experience in using Force.com Web services API for implementing web services in the application for access to data from different users.
• Worked Extensively on Canvas Tool in Salesforce.
• Worked extensively on various salesforce.comstandard objects like Accounts, Contacts, Opportunities, Products, and Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Hands on experience with bulk data migration and integration using Apex Data Loader.
• Experienced with integration of AppExchange applications.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Worked with SOQL, SOSL, Visual Force, Apex, Force.com Web Services API.
• Strong Knowledge in Salesforce Customization, Workflow Approvals, Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in technologies like C, C++, Java, Oracle, SQL Server, and HTML.
• Proficient in databases including MS SQL Server 2000/2005, MS-Access 2000/2003 & MS Excel.
• Excellent Interpersonal, Communicational, Organizational and Project Management skills.
• Excellent team player, self-motivated, quick learner and with good trouble-shooting capabilities.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM , Apex Language, Classes, Triggers, SOQL, SOSL , Visual force (Pages, Components and Controllers), Apex Data Loader, Lightning Component, Apex Web Services, Dashboards, Workflow & Approvals, Analytic Snapshots, Custom Objects.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Data Loader, Process Builder, Force.com Platform (Sandbox and Production), Force.com Migration Tool

Custom Integration: Outbound messages, Workflow & Approvals, Field updates, Reports, Custom objects, Custom settings, Custom labels & tabs, Email Services, Role Hierarchy, Dashboards, Security controls, APEX Exchange Package & Custom Application and Sandbox data loading

Programming Languages: APEX, C, C++ Web Development Technologies XML, HTML, XHTML, CSS, JavaScript, Ajax, jQuery, Database Servers Oracle 8i/9i/10g, PL/SQL, MS Access, MySQL

Operating Systems: MS Windows, Unix Software Development Methodologies Agile, Scrum, MVC, SDLCIDE Eclipse 3.x, My Eclipse, Data loader, Force.com IDE

WORK HISTORY:

Confidential, Seattle, WA

Sr. Salesforce Developer/ Administrator

Responsibilities:

• Handled multiple roles as a Salesforce Administrator and a Developer as well as a Knowledge User for a CRM unification project across seven business units.
• Worked with Chatter and Mobile Implementations.
• Worked extensively with the business sales and marketing teams for gathering business requirements and effectively communicated guidelines regarding project scope and project estimation timelines on a regular basis.
• Oversaw user roles and permission levels in Sales Cloud for salespeople and marketers for two business units.
• Customized triggers for automating key business processes including payment authorizations and a pending activities tracker for business leads spanning seven different business units.
• Developed a Case Management System to handle support tickets made over phone, email, and the web.
• Customized the Case Management System to direct support tickets to the appropriate salesperson in a business unit. Moreover, configured the system to escalate support tickets to a Manager if no action was taken within 4 hours after taking into consideration the time zone of each business unit.
• Worked on Service Cloud and provided technical support to Service Cloud administrator.
• Partially developed a Customer Service and a Knowledge Base portal. Specifically, developed Workflows, Report Types, User Profiles, and reused existing Visualforce code templates for quick mockups.
• Built out Support Case automation to standardize processes, notify the team of escalations, and eliminate manual activity.
• Discussed OnCourse's current and future project requirements with Technical Managers from Salesforce.com. Obtained seven additional Service Cloud licenses for OnCourse based on those discussions.
• Interacted with the same Technical Managers from Salesforce.com about upcoming product releases. Specifically, discussed the merits of replacing portals in development (Customer Service and Knowledge Base) with Salesforce Communities.
• Configured workflows with time-based actions to send email alerts based on the escalation level for cases and leads.
• Integrated social costumer service with the salesforce costumer success platform, which allows the social team to gather a comprehensive picture of the customer to inform responses.
• Worked on Leads, Contacts, Accounts, and Opportunities. Segregated Leads and Contacts to the appropriate salespeople across the seven business units. Used the DupeBlocker app on AppExchange to filter duplicate Leads and Contacts. Customized business logic to automatically create a Contact for every Opportunity.
• Worked on Service cloud to listen and respond to customers across a variety of social platforms and automatically route cases to the appropriate agent.
• Migrated data from various existing CRMs being used including Saleslogix, InsideSales, and Zendesk to Salesforce.com via Microsoft SQL Server Management Studio using Jitterbit Data Loader and the built in Apex Data Loader.
• Provided Technical Support (L1/L2) during go live.
• Customized Visualforce pages for various business units including a page for company purposes showing a quick tax estimate. Successfully established a connection to AvaTax to calculate the proper tax amounts.
• Developed reports for lead generation as well as campaign and activity reports for each of the business units in the organization.
• Managed user accounts and security - including new user account creation, profile and role management, sharing rules, and security controls
• Attended various webinars available to Salesforce's Partner Portal members.

Environment: Saleforce.com Platform, Force.com API, Activities, Cases, Workflow & Approvals, AppExchange, Custom Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Apex, Visualforce, HTML5, CSS, Java Script, Jquery, Backbone.js Salesforce.com Data Loader, Jitter bit, Sandbox.

Confidential, Portland, OR

Salesforce Developer/ Administrator

Responsibilities:

• Currently working as a lead for offshore team, which involves and guiding the junior developers.
• Analyzed the business requirements and mapped to Salesforce.
• Worked on mobile compatibility with salesforce1.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on Change Sets & ANT to move metadata from sandbox of one production org to sandbox of another production org.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed Lightning Components UI using CSS, HTML tags, Visualforce components and used JavaScript for front-end validation.
• Developed a Lightning application that enable a user to search, read, and update data from a Sales force.com
• Worked on configuring Jenkins to achieve continuous integration (CI).
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.
• Implemented CPQ (Configure Price Quote) solution using ApttusCPQ & Contract Management.
• Business Process Engineering / Re-engineering background, in the areas of sales, marketing, and/or customer support.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Provided the to the internal business users to use the application and develop their own custom reports.
• Worked on Lightning Process Builder to automate the to Create a record, to Update record, to log a call, to Invoke a process from another process, to launch a flow, to send an email, to update Chatter, and to submit for approval.
• Worked on Sales Cloud.
• Used Informatica for AppExhange.
• Used Lightning Design System to create pixel-perfect designs and applications for a very professional and polished user experience.
• Integrated Salesforce with Microsoft Outlook to synchronize contacts, events and tasks.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Used Open Source Aura Framework to build apps with lightening experience.
• Configured and Integrated Salesforce with Oracle database.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Interact with Business Analysts and Developers to design better test plan and strategies based on the requirements of the business
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Designed and improved forms experience as part of a larger application-wide redesign; integrate the components into Salesforce's Lightning Design System.
• Wrote SOQL, SOSL considering the governor limits.
• Integrated Salesforce CRM with Siebel CRM explicitly using web services API.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
• Executed SFDC Administrative tasks like creating Profiles, Roles, Users, Email Templates, Reports, Dashboards, Tasks and Events.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, AppExchange, Component & Controllers, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Sandbox, Eclipse IDE Plug-in.

Confidential, Minneapolis, MN

Salesforce.com Developer and Admin

Responsibilities:

• Followed Enterprise Design patterns while implementing the Business Logic by coding in different layers like Service layer, domain layer and selector layer as a good practice.
• Advanced SOQL querying on Salesforce objects from simple queries to advanced querying using different clauses like ordering, joins, Aggregates, group by, limits etc. while navigating through relations.
• Developed custom functionality using Standard and Custom controllers, Visualforce pages.
• Use best practices like bulking the code, Handling triggers, Abstraction, Encapsulation etc.
• Thrived to achieve 100% code coverage in unit testing.
• Worked on Salesforce Chatter.
• Administrated SFDC Communities, created Case Management Process including creating support process, record types.
• Worked and used Canvas Tool for integrating the Third-party application into salesforce.
• Created Custom Objects and Custom Fields, Layouts, Record types as per the functional needs.
• Load and manage the data using Apex Data Loader.
• Worked on the security level setting in the company for all the levels, by furnishing object level, field level, record level securities and Site Permissions.
• Created Email Templates, Approval Processes, Auto Response rules and multi-step approval processes as per the requirements and defined approval actions on them to automate the processes.
• Installed and worked with the Apps from the App Exchange such as Silver pop, Dupe Blocker, Five9, Data.com etc.
• Follow best practices in deploying the code between Environments.
• Worked with Eclipse Environment and Source Tree for deploying the end to end functionality.
• Used Met force form the App Exchange for all the Manual changes across the Environments.
• Configured and maintained different Sandbox environments.
• Followed Agile Methodology by tracking using Jira.

Environment: Saleforce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Fort Wayne, IN

Salesforce Developer

Responsibilities:

• As part of maintenance project prepared knowledge shared document for future .
• Coordinated with the business to understand the business and structure and resolve the issues.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers. Worked on Burgudy project.
• Modifying the site based upon its parent site.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script.
• Analyzing the code and making respective modification.
• Successfully Resolved Tier-1, Tier -2 and Tier-3 tickets.
• Documented the every ticket resolution process for future .
• Interacted with the users to provide necessary access required for purposes.
• Worked on the knowledge article management.
• Loaded the knowledge articles from production to UAT to make sure we have backup and updated knowledge articles for purposes.
• Create complex workflows and Approval processes.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained validation rules and custom workflow.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Worked on email to case. Refreshed the sandbox
• Developed and maintained custom Reports and Dashboards.
• Tested thoroughly and deployed to production.
• Deployed code to production using change sets.
• Used ANT tool to migrate from Dev to QA.
• Coordinated with the offshore team to improve the overall process of resolving issues.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Greensboro, NC

Salesforce Administrator

Responsibilities:

• Interacted with business users/analyst and prepared technical design documents based out of the requirements.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application and Used BitBucket for code repository.
• Worked in converting existing Application to force.com applications and used the Debug Log and System Log Console to catch exceptions.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Integrated external applications with Salesforce.com both Inbound and Outbound by writing Apex SOAP and REST Web Services and Apex Callouts.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Performed UAT cleanup using some scripts and Data Loader.
• Worked with salesforce Process Builder and consolidated existing workflow rules with process builder.
• Used Apex Data Loader mapped data sources and loaded data into Call Center application.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues
• Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.
• Written several SOQL& SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.
• Performed unit testing for every written code and always wrote test methods with code coverage of 75% minimum.
• Migrated code from Sandbox to QA and QA to Production using cascade tool.
• Used JIRA Agile for project management and bug tracking.

Environment: Salesforce Unlimited Edition, Apex, Visualforce Pages, BitBucket, JIRA, Eclipse IDE, Dream Factory Utilities (Cascade), Workbench, DataLoader, SOAP, WSDL, REST, PokitDok, Process Builder, JIRA, Workflow, Health Cloud.

Confidential

Sales Force /BA

Responsibilities:

• Created user Roles and Profiles, security controls and shared settings.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Involved in the budget analysis, proposals and financial reporting processes
• Worked for gathering, analyzing and verifying business requirements and analyzed business & technical processes
• Worked throughout the SDLC for detailed understanding of requirements, data interfaces, processes & deployment
• Facilitated stake-holders strategic planning of budget forecasting and proposed enhancements to the project through analysis, decision process facilitation, report preparation and tracked defects.
• Coordinated with QA team to create master test plan, test cases and test scripts.
• Developed a work plan detailing the tasks and effort required to achieve the scope of the project
• Coordinated testing efforts with the off-shore team and was responsible for daily test planning and reporting efforts of the offshore team
• Conducted User Acceptance Testing (UAT) of the final product with the business users.