SUMMARY:

• Established track record of successfully delivering strategic initiatives.
• Senior Leader with more than 20 years of experience working closely with business and technical teams to deliver complex strategic initiatives that successfully achieve operational and financial objectives.
• Demonstrated success in all areas of the end - to-end process including: Project Cost Justification, Initiation, Requirements/Success Criteria, Development, Integration, Technical Environment, Quality Assurance, Delivery and Ongoing Support.
• Proven ability in leading global enterprise programs with multi-location, highly-matrixed teams consisting of internal and external resources.
• Led global enterprise programs with multi-location and highly matrixed teams consisting of internal and external resources.
• Achieved project objectives by maintaining constant communication with project stakeholders, managing risk and measuring productivity.
• Created a Business Solution Center consisting of technical and functional resources to enable strategic evolution of HR and workforce planning capabilities.
• Established project methodology, Program Management Office and Program Governance.
• Directed and managed the transformation of IT and back office functions.
• Proven record of recruiting and retaining high-performing team members by defining expectations, coaching, and providing growth opportunities to enable them to achieve a successful career growth.
• Effectively managed complex initiatives with end-to-end accountability.
• Consistently focus and collaborate with stakeholders, to validate scope and objectives, mitigate risk and insure quality expectations.

CORE COMPETENCIES:

• Project / Program / Portfolio Mgmt
• Governance, Measuring & Reporting
• Stakeholder & Vendor Relationships
• Delivery Management
• Business Case / RFI and RFP Writing
• Change Management
• Enterprise Scale
• Team Engagement
• Budget Management
• Quality Assurance

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Compensation Systems Manager

Responsibilities:

• Established change management process to identify and implement business functionality and improve usability gaps with Compensation and associated systems. This collaborative effort with all Business Areas resulted in a single prioritized and approved work plan, schedule and funding justification. Business Areas gained productivity in pay planning due to automation and accuracy of data.
• Managed implementation of systems including employee recognition and new incentive plan, resulting in improved retention and employee satisfaction.
• Implemented Salary Survey technology to better determine compensation plans based on market data, collected from similar businesses. The result was improved accuracy and productivity due to automation, market data and Business Intelligence analytical metrics.
• Established tools to facilitate manual audits for incentive plans, specifically a newly created Incentive Plan covering over 50,000 Broad-Based employees. This resulted in limiting errors to .7%, a low enough threshold to resolve any issues manually.

Confidential, Miami, FL

Program Manager

Responsibilities:

• Implemented Shore-side Recruitment, Onboarding and Learning Management applications. These implementations resulted in a single suite of HCM tools for all business segments, allowing consistency of functionality and lowered operational costs.
• Implemented Ship-side operational learning programs and Maritime Management applications. This resulted in the ability to track training and certifications on the ship rather than waiting to return to dock. It also allowed training continuity as employees moved from ship to ship when at sea. Emergency and Muster Systems greatly improved safety effectiveness do to network coverage and speed throughout the ships.
• Initiated and managed all project aspects of Phase 2, including: Requirements, Project Planning, Resource Management and Project Scheduling. This allowed for a quick deployment of: Compensation Planning, Performance Management and Succession Planning once Phase 2 was funded.
• Managed stakeholder governance meetings, including IT and Business status tracking and risk mitigation discussions. These weekly meetings were effective in navigating and mitigating risk as new Carnival Leadership changes were taking place.

Confidential, Longwood, FL

Director Application Development

Responsibilities:

• Managed sprints, product development, Quality Assurance and productivity metrics, resulting in the creation of Food Quality and Safety applications.
• As intended, this led to investor interest as well as clients purchasing the product along the supply chain, from farm to grocery.

Confidential, Orlando, FL

Account Manager and Delivery Director

Responsibilities:

• Managed 90-100 on-site and India based Confidential consultants.
• Provided leadership and direction in the areas of: Account Management, Project Management, Business Analysis, Financial Planning and Management, Application and Business Intelligence development and Development Operations.

Confidential, Chicago, IL

Project Manager

Responsibilities:

• Implemented a learning management and compliance tracking system for utilities, including nuclear regulatory compliance.

Confidential, Burbank, CA and Lake Buena Vista, FL

Director IT / Business Relationship Management

Responsibilities:

• Developed multi-year business technology strategic plans and project pro forma.
• Established an IT Program Management Office (PMO), HR Competency Center, governance process and project portfolio tracking.
• Defined and created an employee collaboration and work environment which provided employees the flexibility to do their job outside of their office. This resulted in more time for leadership engagement with staff (Cast) and Cast engagement with guests at the Parks and Resorts.
• Planned and managed Workforce effectiveness initiatives including Learning & Development, Talent Acquisition, Talent Management, Compensation Planning, Succession Planning and Workforce Analytics.