SUMMARY:

• Over 7 years of experience in the IT industry and more than 6 years dedicated to Salesforce based solutions.
• Expertise with salesforce.com administrative activities: Creating Profiles, Roles, User, Permission Sets, Record Types, Page Layout assignment, Search Layouts, Field - Level Security, Custom Tabs, Validation rules, Formula Fields, Email Services, Workflows, Approval Process, Reports and Dashboards.
• Proficient in building business logic using salesforce declarative programming like Validation rules, Formula Fields, Workflow Rules, Approval process and its actions Field update, Email alert, Outbound message and Creating Task.
• Proficient in customizing standard objects: Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Good experience with salesforce out of the box data model and modeling in salesforce by creating Custom Objects, Formula Fields, Rollup Summary Fields, Field dependencies; creating new relationships using Lookup, Master-Detail and Junction Objects.
• Strong salesforce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, Visualforce pages and integrating with external source by developing SOAP, RESTful Apex Web Services and Force.com API.
• Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations.
• Performed data analyst roles and used tools: Apex Data Loader, Informatica, Demand Tools, Import Wizard, Workbench and Excel for data analysis, transforming, importing and exporting.
• Proficient with tools Eclipse IDE (Force.com Plug-in), Developer Console for developing, customizing of Apex Class, visual force pages and changing meta-data components; Force.com Explorer and Workbench Querying and testing REST web services.
• Deployed salesforce components from Sandbox to other Sandboxes and Production instances using Force.com Migration tools (Ant based), Change Set and Eclipse IDE.
• Strong experience with source control tools Git, StarTeam, Subversion, SVN and managed, built salesforce code from the repository.
• Strong experience in implementing salesforce new features like Process Builder and performed actions Creating Records, posting a Chatter post, Email Alert, Invoking an Apex Class.
• Experience in bulk data migration from Excel, MS outlook and Legacy Systems to Salesforce.com using Apex Data Loader, Import Wizard.
• In depth understanding of Salesforce programming including Lightning, APEX, Force.com, and VisualForce.
• Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules.
• Hands on experience in building Reports, Dashboards, Analytics Snapshot using Standard and custom Report types for the business users, management for higher visibility.
• Expertise in working on Scheduled jobs and APEX Batch jobs and executed approval processes, email services and workflows via customization.
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatica on Demand.

TECHNICAL SKILLS:

Salesforce CRM: Apex Language (Classes, Trigger, Batch, Schedule), SOQL & SOSL Language, Visualforce Pages, Workflow rules, Approval Process, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, lightning

SDFC Tools: Eclipse, Developer Console, Workbench, Force.com Migration tool (Ant based), Force.com Explorer, Data Loader, Excel Connector, Command line Data loader.

Databases: SOQL, SOSL

Operating Systems: Linux, windows

PROFESSIONAL EXPERIENCE:

Salesforce developer

Confidential, Harrisburg,PA

Responsibilities:

• Worked on administrative tasks like creating custom objects, custom fields, process builders, reports, dashboards, page layouts, profiles, permission sets, roles, workflow rules, validation rules, system integrations within Salesforce.
• Developed and maintained validation rules, custom workflows and processes, lead/ opportunity pipeline management, service request, bug and feature requests, test and quality assurance in sandbox.
• Assisted the team with the integration of Salesforce and existing back-end systems using SOAP, REST, and other communication protocols and mechanisms.
• Maintained record assignment; in the event of an employee change, ensure existing record ownership is uninterrupted, reassigned quickly as it relates to open opportunities/leads, accounts, contacts, etc.,
• Hands-on development experience in Salesforce lightning and classic versions.
• Carried out Salesforce Technical Delivery Activities such as building, performance testing, documentation, and implementation.
• Experience in data warehouse QA process and different levels of testing like Functional, regression testing with business scenarios.
• Provided real-time support for issues related to Salesforce and integrated applications.
• Worked on security frameworks, Dashboards, and reporting modules.
• Established SFDC application, configured and customized applications to satisfy company needs.
• Implemented batch classes to provide Data Migration without loss of data/ to avoid corruption of data.
• Worked on custom formula fields and validation rules to create and execute detailed system test plans.
• Developed SOSL, SOQL requests to collect the data from the Salesforce platform.
• Created effects in visual force pages by using CSS.
• Created picklists, junction objects, and dependent picklists to establish the connectivity among the objects.
• Generated auto reports by creating custom buttons and links on account and relationship group object.
• Deployed configurations and code across Salesforce environments via Force.com IDE.
• Debug scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Developed and maintained click not code technologies like custom objects, custom fields, workflows, process builder.
• Used Atlassian Jira for tracking the user stories and managing projects
• Worked on Demand tools for data import, export, deduplication, normalizations, and mass delete of records.
• Created queue to provide prompt support to end users to resolve issues with Salesforce and related applications.
• Created a unique UI and better interaction of pages by updating many apps from Salesforce classic to lightning experience.
• Created comprehensive Force.com platform experience using APEX and VisualForce.
• Experience in designing and developing lightning components and deploying to lightning communities.
• Created and configured users, profiles, roles, OWD's, permission sets, public groups, and queues.
• Participated in the agile application development process: sprint planning, story estimation, solution, and technical documentation, release planning, and execution.

Environment: SFDC Platform, Lightning components, Visualforce (Pages, Components, and controllers), Data loader, Service cloud, workflow rules, Custom objects, Custom Tabs, Custom fields, Reports, SOQL, SOSL, Email services, Data migration, data loader, reports, web service sandbox.

Salesforce Developer

Confidential, Mountain view

Responsibilities:

• Worked with Apex Involved in project technical design plan, conversions, Mapping, configuration of portions of the SFDC application.
• Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing.
• Scheduler to invoke Apex classes at regular intervals.
• Worked with Dynamic Apex to access Objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Experience in building new Applications with the Lightning App Builder and Lightning components.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Used Salesforce1 simulator during the development to test if the lightning components works properly on the mobile device.
• Created Apex methods for the lightning controller and helper methods to perform DML operations on the case records.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked with SOQL SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Worked on Apttus CPQ configuration and integration.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Experience in creating Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates.
• Provide training and coaching in the use of CPQ CRM systems. Identify training and development gaps and create plans to address.
• Integrate of Application with Salesforce.com using SOAP and REST web services API.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.

Salesforce Administrator

Confidential, Phoenix, AZ

Responsibilities:

• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Configuring and Maintaining the application.
• Worked on various standard objects including Accounts, Contacts, Cases, Reports and Dash-boards.
• Managed Salesforce application user profiles, roles, permissions, generating security tokens, validation rules.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Defined Lookups and Master-Detail relationships on the objects. And also created junction objects to establish many-to-many relationships among objects.
• Implemented Picklists, Dependent picklist, Lookup, Junction Objects, Master-Detail Relation-ships, Validation Rules and Formula fields to the Custom Objects.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from comma separated value files.
• Used the Sandbox for Development and Testing and Migrated the code to the deployment in-stance after unit testing.
• Worked with the business users and resolved the issues based on the need. Coordinated with the Development and change teams.
• Worked with the QA and UAT teams in the testing phase.

Environment: Saleforce.com, Apex Classes, Controller Classes, Triggers, Visualforce, Salesforce. com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Page layouts, Email Services, SOQL, SOSL, Sandbox, Force.com IDE.

Salesforce Administrator

Confidential

Responsibilities:

• Performed the role of Salesforce.com Administrator and Developer in the organization.
• Collaborated in requirement gathering, business analysis, for Salesforce.com implementation.
• Successfully developed the program plan within the estimated time, effort and quality goals.
• Participated on translating and documentation of business requirements into functional requirements.
• Customized Company Profile, Security & Access Controls and Communication Templates as per the organization requirements.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Resolving the issues raised by the client and resolving them based on agreed SLA timelines.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Created page layouts, search layouts to organize fields, custom links and related lists on record pages.
• Implemented global actions pick lists, dependent picklists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Worked on Security Modules of Salesforce such as creating Roles, Profiles, Permission Sets, Users, and Sharing Rules.

Environment: Saleforce.com platform, Force.com IDE, Email Services Triggers, HTML, CSS, Apex Data Loader, and Eclipse.

Jr. Java developer

Confidential

Responsibilities:

• Involved in Object analysis, design and documentation (OOAD) of the application model using UML.
• Designed and developed interactive static HTML screens as screen level prototype, JavaScript for client-side validation and used Cascading Style Sheet (CSS).
• Created browser-based UI using HTML, JavaScript, AJAX components and.
• Developed JSP custom tags and used JSTL for reusability.
• Used AJAX to support dynamic page element rendering to enhance the user experience.
• Involved in component development and used design patterns such as Singleton, Factory and Data Access Object (DAO) in the implementation of the application. Used Spring Context for EJB Support and Spring DAO for enhanced JDBC and DAO support.
• Used Eclipse IDE for development, configured and deployed the application on to WebLogic using Maven, version control by Rational ClearCase and tested using JUnit.

Environment: Java/J2EE, JSP, Servlets, WebLogic, Eclipse, JMS, Log4J, JUnit, HTML, DHTML, JavaScript, UML, ClearCase and ANT.