SUMMARY:

• Salesforce Developer/ Administrator with 7+ years of professional work experience in IT industry and CRM platform using Visual force (VF), Apex, Java technologies as administrator and developer.
• Specializes in enterprise implementation involving business process improvement, automation, custom application development and technology integrations leveraging the Salesforce.com platform.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process which also include implementation cycle in sales, marketing, service, and support module and working with methodologies like Agile and Waterfall models.
• Proficient in creating triggers and APEX classes, Controller classes, Visual force pages, App exchange package, Sandbox data loading and Web services API for implementing web services in application for access to data from different users.
• Experienced working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter, Marketing cloud, Salesforce Mobile, Customer Portal and Partner Portal & App - exchange applications.
• Expertise in usage of Change Sets, Packages, Eclipse Data Export, Deploy to Server - Apex Classes, Apex Component, Apex Page, Apex Trigger, Static Resources.
• Proficiency in creating profiles, Roles, Users, Page Layouts, Email Services, Validation Rules, Workflows, custom formula fields, field dependencies, approval process for automated alerts, field updates, and email generation according to application requirements.
• Extensive knowledge about Salesforce Wave Analytics and its functionality.
• Experienced in working with force.com IDE, Data Loader, Apex Explorer, Force.com web services API and Salesforce sandbox environments.
• Proficient in implementing advanced automation using process builder.
• Worked on salesforce communities and created VF pages for communities
• Experienced in installing apps from AppExchange, configured and maintained user security permissions in compliance with organizational needs
• Experience working on Apex Language, Apex Trigger, Apex Class, Apex Test Methods, Apex Web Service, Visual force Pages, Visual force Components & Controllers.
• Experience in Salesforce Lightning and Salesforce Mobile Development.
• Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management, Quote, Forecasting, and Call Center.
• Possess excellent communication, interpersonal skills along with can-do attitude, excellent presentation, time management & organizational skills. Good team player and a fast learner adapting to the conditions.
• Adept in creating and maintaining a Traceability Matrix throughout the life cycle of the project and effectively communicating out to the group on the project progress.
• Conducted User Acceptance Testing (UAT) with users and stakeholders and prepared Standard Operating Procedures (SOP) documentation.
• Excellent verbal and written communication, presentation skills and flexibility in adapting to a wide range of work environments by inculcating new relevant skills with ease in a time sensitive frame. A dedicated team player and goal-oriented professional with excellent organizational & interpersonal skills.

TECHNICAL SKILLS:

Force.com: Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components & Controllers), S-Controls, Apex Web Services, Apex Data Loader, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com, Eclipse IDE Plug-in

Business Process: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing and De-duplication, Agreements and Entitlements

Visualforce: Custom Visualforce Pages

Languages: C, Java, pex, JavaScript, SQL.

Database: Microsoft SQL Server, MS Access

Web: HTML, XML, CSS, JavaScript.

Platforms: Windows, Windows Server.

Tools: Data Loader, Workbench, Eclipse IDE.

Operating Systems: 2003/XP/2000/NT/98/95, MS-DOS, UNIX

PROFESSIONAL EXPERIENCE:

Salesforce Developer

Confidential, Cincinnati, OH

Responsibilities:

• Worked closely with business analysts and developers for thorough requirements review and developing test plan, test strategies, test scenarios, test scripts and test steps based on Business and System Use Cases.
• Used Salesforce.one for managing navigation and built custom Visual Force components with J Query Mobile and AngularJS.
• Developed Apex Classes, Triggers, Visual force pages, writing Workflows, Integration, Force.com API.
• Worked on Salesforce.com Service Cloud development including SDLC, standard and custom objects, Apex, and Visual force pages.
• Gathered system problem issues such as L1 and L2 ticket requirements with client users.
• Translated business requirements into functional requirements that can be easily understood by technical teams (Developers, QA Analyst, Managers).
• Performed new feature configuration work in Salesforce as time or complexity permits.
• Supported First line L1 and L2 for Salesforce cases.
• Assessed and assigned more complex L2 and L3 issues to off-shore teams.
• Analyzed business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships, lookup relationships.
• Created Roles, Profiles, Email Services, Page Layouts and Workflow Alerts/Actions/Approvals.
• Worked on Force.com Web Services API for implementing web services to access data from different users.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Created Consumer and Partner portals using communities and configuring it for enhanced business perspectives and worked with trigger and Trigger handler frameworks.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Coordinated business process review meetings with multiple teams to establish standard workflow processes.
• Experience on Salesforce modules objects like Campaigns Management, Leads and Opportunities.
• Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.
• Wrote and executed UAT Test cases and Test Scripts for the application.
• Participated in Stand-up meeting, walkthrough meeting, weekly automation meeting with all other QA, weekly assessment meetings with business analysts and developers.

Environment: Salesforce.com unlimited edition, Apex Language, Visual Force (Pages, component & controllers), pages, Data Loader, AppExchange, HTML, Web services, Reports, SSIS, SSRS, Tableau, ESRI GIS, Google Analytics, Custom Objects, Windows7/8, workflow & approvals, reports, custom tabs, Email services, Security controls, Case management, Demand tools, SOSL, SOQL, CPQ, HTML, AJAX, Excel, Validation rules.

Salesforce Developer/Administrator

Confidential, Durham, NC

Responsibilities:

• Created complex Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Designed various Web pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Implemented Profiles, Roles, Users, Page Layouts, Email Services, Approval Processes, Workflows, Reports, Dashboards, Tasks, Events and Audit Trials.
• Used Custom Labels in Apex classes and Visual Force Pages so that hard coding and Translations can be managed easily.
• Worked with translation Workbench to enable different languages for users.
• Responsible for creating various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Synchronized with the business process review meetings and multiple teams for ascertaining standardized workflow processes.
• Used Salesforce Lightning Components for building customized components replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Implemented Service cloud for handling Users/Customers in real time, remotely.
• Optimized Test classes as the code base grew because of which there were Deployment Failures due to Governor Limit Exceptions.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages and also avoid View State Limit.
• Implemented Case Management Automation to track and solve Customer's Issues.
• Written SOQL queries against force.com API.
• Strong experience in working with Security framework, Dashboards and reporting modules.
• Integrated AWS with Salesforce using Force.com to manipulate the Simple Storage System (S3) objects from within Apex, and integration development with EC2.
• Participated in the training sessions provided by the Salesforce team.
• Implemented the Application modification functionality and the Toolbar modification functionality of the application as separate Flex Modules and integrated them onto one composite application.
• Defined documentation review cycles for the project and assign review tasks to the project team. Follow-up with reviews to see them through the completion.
• Configured and Maintained the Sandbox Environment for easy collaboration of Development and QA Activities.
• Optimized SOQL Queries in Batch Apex when they reached Query Timeout Exception.
• Worked on Unit testing for the customizations and developments done during the project.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Implemented packages in distributing and migrating components or applications within the organization. Environment : Saleforce.com platform, Apex Language, Visual Force (Pages, Component and Controllers), Lightning Component, Service Cloud, Pages, Data Loader, S-controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

Salesforce Developer/Admin

Confidential, New York City, NY

Responsibilities:

• Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of the Salesforce application.
• Responsible for mass delete/transfer records using Data Management.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Monitored and resolved the Service Requests, specifically, visibility issues involving Custom Profiles, Public Groups, and Sharing Rules.
• Defined Custom Profiles, User Permissions and created Custom Sharing Rules for Record owners with "Read-only" Permissions granting client-requested Create/Read/Update/Delete capabilities.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com Enterprise Edition, Profiles, Role hierarchy, Workflow & Approval processes, Data Loader, Reports, Custom Objects, Custom Tabs, Data Management, Lead processes, Record types.