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Product Owner Resume

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Bridgewater, NJ

SUMMARY:

Result oriented digital solutions lead with experience leading global commercial transformation programs from concept to value realization. Adept at envisioning business possibilities and realizing them through innovative technology solutions. Indepth understanding of business drivers in the Life Sciences commercial space and developing business partnerships to deliver results. Exceptional track record of delivering global commercial programs for pharma leaders.

EXPERTISE AREA:

  • Project Leadership Digital Strategy Product Management Business Analysis
  • Digital Customer Experience Scaled Agile for Large Enterprises
  • Business Process Improvements
  • Relationship Management
  • Solution Roadmap MS Office Data Management
  • Reporting and Analytics
  • Digital Marketing Campaign Management
  • JIRA

PROFESSIONAL EXPERIENCE:

Confidential, Bridgewater, NJ

Product Owner

Responsibilities:

  • Delivered digital customer engagement solutions by leveraging data driven marketing to establish deeper and more meaningful customer relationships
  • Lead ongoing development, deployment and evolution of SFA channel, while simultaneously implementing additional features to improve functionality
  • Successfully integrated SFA instances in over 10 key markets including US, China, France, UK, Turkey, Italy, Spain across multiple Confidential business units
  • Managing relationships and expectations with multiple market leads across various geographies and business units
  • Spearheaded the change advisory board to manage ongoing platform enhancements
  • Supported the launch of over 12 marketing campaigns across 5 countries in 6 months
  • Facilitated agile sprint planning and execution by setting up robust JIRA framework and processes

Confidential

Manager, Business Consulting Group

Responsibilities:

  • Led strategic multi - million dollar CRM product initiatives and business development efforts
  • Designed product capability roadmaps and conceptualized business solutions for short term tactical needs and longer term strategy
  • Managed a team of skilled consultants with a focus on delivering transformational programs
  • Engaged with key business and IT stakeholders for workshops and prototype demos
  • Prepared comprehensive user stories to guide solution development and turn business cases into custom working solutions

Senior Solutions Consultant/Project Manager

Confidential

Responsibilities:

  • Managed sprint planning and product backlog to deliver impactful business results within short time periods
  • Planned application releases and managed project risks
  • Conceptualized SFA solution and decision support tools to provide greater account and territory level visibility to sales and operations

Senior Business Analyst

Confidential

Responsibilities:

  • Analyzed and mapped processes across diverse Specialty legacy systems in order to standardize the processes prior to migration to a single application
  • Streamlined major schedule slippage in the Specialty Data Mart project and transformed the project status from red to green
  • Defined and implemented significant process changes based on the addition of new chronic conditions to the Pharmacy Advisor program
  • Improved reporting capability to provide effective KPI reporting for the Pharmacy Advisor program

Lead Business Analyst

Confidential

Responsibilities:

  • Implemented efficient sales processes to improve call productivity and capture complete account information using reduced number of clicks
  • Developed innovative territory action planning solution to capture territory forecasts across all levels
  • Designed analytics based reports and dashboards for sales and operations teams

Senior Business Analyst

Confidential

Responsibilities:

  • Formalized program business processes for streamlining requirement documentation and business sign off
  • Designed scalable skills based routing solution to improve workflow efficiency leading to decreased case resolution times and increased user productivity

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