SUMMARY:

• Over 17 years of experience working in IT, Product Management, Business Management, Project Management, Business Analysis and Team leadership in banking, finance, auto, mortgage, and healthcare industries.
• Experience carrying out large - scale complex and high-budgeted projects through SDLC lifecycle.
• Supervisory experience leading people and teams both in-house and at client sites.
• Extensive knowledge of Object Oriented Analysis and Design using UML, BPMN, TIBCO Business Studio, Rational Unified Process (RUP), Rational Rose, Requisite Pro, Rational Clear Case and Visio.
• Extensive knowledge and experience in Agile processes and methodology, user story development, sprint planning and retrospectives, demos, leading stand-ups and other scrum-related meetings.
• Proficient in developing Use Case Model, Analysis Model, Design Model, Implementation Model, Use Case Diagrams, Behavior Diagrams (sequence diagrams, collaboration diagrams, and activity diagrams), and Class Diagrams based on UML methodology using Rational and other modeling tools.
• Strong facilitation skills and experience leading requirements elicitation efforts, Use case walkthroughs and functional requirement sessions.
• Outstanding organizational skills including ability to multi-task, prioritize and manage increasingly complex issues.
• Analyzed Software Requirement Specifications (SRS), prepared the Functional Specification Document (FSD), Design Document as per SEI CMM standards and Six Sigma technologies.
• Experienced in White Box/ Black Box Testing, UAT, Unit, Integration, Functional, Stress, Load and Interoperability testing.
• Experienced in training and mentoring team members with product knowledge and business processes.
• Strong business acumen, strategic thinking, communication, interpersonal and presentation skills, adept at creating, editing, and coordinating extensive communication networks (facilitation of joint application development (JAD) sessions and interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.) to keep executive staff and team members appraised of goals, project status, and resolving issues and conflicts.
• Considerable knowledge in the analysis and design of system applications and business processes, using established system analysis, business and system process design, research, and implementation methodologies, placement of business controls, diagramming data and process mapping, applying Unified Modeling Language (UML), and the implementation of performance measures.
• Expert in Product Ownership, Management and Delivery across various clients in the United States, Canada and Mexico.
• Experience in the documentation of system and business requirements and specifications, step-by step technical and user manuals with illustrations, design and development of use-case and test-case scenarios and root-cause analysis, developing test plans, conducting user acceptance testing, training, and implementing new processes and technology.
• Skilled in the establishment of sound and innovative management practices, theory, and customer service delivery methodologies and their application in all business settings including experience in time and motion data collection, statistical analysis and sampling methodologies.
• Experience in project management initiating, executing, monitoring and controlling projects.
• Led various projects and teams, interviewed and hired various candidates.
• Extensive knowledge with IIBA BABoK and PMI PMBoK best practices and standards.
• Experience spanning various occupational areas from medical to software design to engineering applications.
• Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment.
• Strong work ethic, ownership of all duties and responsibilities, meeting management skills.
• Group and individual based problem solving and decision-making.
• Hands on management of technology and technical issues.
• Highly skilled in analytical tools and techniques.
• A demonstrated history of success and adaptability.
• Diverse educational background with strong profit/loss focus.
• Multi-lingual and multi-cultural exposure.

TECHNICAL SKILLS:

UNIX, LINUX, WINDOWS, MacOS and MS: DOS

Databases: SQL Server, MS Access, Oracle and Crystal Reports

Languages/Packages: C, C++, Java, Visual Studio .NET, SPM, MRIcro

GUI/Documentation Tools: MS Office Suite, Macromedia Flash, Dreamweaver, Adobe Acrobat, Rational Soda, HTML, MS FrontPage, MS VISIO, MS Project, Business Objects, Balsamiq

Requirements Management Tools: JIRA, Blueprint, Rational RequisitePro

OOAD Tools: Rational Rose, Rational ClearQuest, Rational ClearCase, TIBCO Business Studio

Testing Tools: Rational Robot, Rational TestManager, Mercury TestDirector/QualityCenter, QuickTestPro, WinRunner, LoadRunner

Technologies/Methodologies: Agile Development, Rational Unified Process (RUP), OOAD and UML

PROFESSIONAL EXPERIENCE:

Confidential, St Louis, MO

Scrum Master & Product Manager

• Led and conducted sprints, sprint planning sessions, backlog grooming sessions, and sprint retrospectives for the development of a new trading system that automates several manual processes with existing legacy systems.
• Developed complex user stories to support new monitors/dashboards that house several accounts (million+) across the brokerage business.
• Conducted UI requirements/architecture sessions to build and enhance 11 monitors to support business stakeholders and organization.
• Acted as a liaison between client area and technical organization by planning, conducting, and directing the analysis of complex business problems to be solved with automated systems.
• Provided technical assistance in identifying, evaluating, and developing systems and procedures that are cost effective and meet business requirements.
• Worked with user groups to provide training, resolve questions, assess user needs, and recommend changes.
• Prepared and documented complex specifications for system changes.
• Worked closely with test teams to solve complex issues and defects that were raised from sprint development.
• Acted as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies.
• Provided direction and guidance to less experienced staff.
• Supported the mutual fund wrap and trading team as well as the PMI project team.
• Helped with base and project work; contributed to project lifecycle documentation, participated in release management and helped manage portfolio of work.
• Assisted with Front-office trading platform: Charles River Development

Environment: Jive, Sharepoint, Wiki, Jira, MS Visio, Agile Methodology.

Confidential, St Louis, MO

Sr. Business Solutions Architect

• Led the efforts in coordination with the Business Unit in the development of business requirements through: Identification, definition, and elaboration of various business needs and problems, which were often high level, lacking in detail, and imprecisely understood.
• Provided the technical connection between project managers and developers by clearly communicating business functional issues to internal stakeholder.
• Conducted business process and requirements analysis and advised stakeholders on key architectural decisions concerning the platform and the supporting technologies.
• Modeled enterprise-wide complex business process flows and conducted discussions with leadership team in an effort to document SDLC processes across the Confidential organization.
• Evaluated risks related to requirements management, business process definition, testing processes, internal controls, project communications, training, and organizational change management.
• Developed client-ready deliverables related to requirements specification, process analysis, system-based and manual controls, functional design, and test plans.
• Assisted in the scoping of prospective engagements, developing proposals, planning, logistics, and the execution of project management processes.

Environment: Jive, Sharepoint, Wiki, Jira, COBIT, Prince2, BPMN, TOGAF, MS Visio, Agile Methodology.

Confidential, St Louis, MO

Principal Consultant

Responsibilities:

• Represented Confidential and implemented multi-million dollar decisioning solutions at various major clients - Ally Financial, RBC Bank, SunTrust Bank, Spruce Finance, Scotia Bank and Santander Bank.
• Developed business cases for new product development and delivery.
• Kicked off projects, defined scope and business requirements with Executive Management and Leaders at client sites in various roles including Product Manager, Product Owner and Scrum Master.
• Led the Product Conceptualization, Design, Configuration/Development and Delivery activities at various client sites noted above.
• Assessed business problems, elicited business objectives, product capabilities and requirements with management and IT teams on-site.
• Collaborated with various product areas and regions (including the technical team) to translate product requirements to technical specifications and ensured that the product met the business objectives.
• Conducted JAD/requirement workshops to define scope and elicit requirements including: Business/Functional requirements, user interface requirements, non-functional requirements, business rules, and decisioning requirements.
• Assessed the extent of customization the clients are looking for and recommended feasible and cost-effective solutions to save project costs and time.
• Evaluated the existing product and proposed a more feasible template to configure the product across various financial institutions for both Consumer and Small Business credit card lending, which saved atleast 45% of time and 30% cost savings in the implementation of product, and most importantly met the needs of majority of US customers in the market.
• As a Product Owner, facilitated, developed and delivered over 300 user stories in a span of 4 months (8 sprints) at SunTrust Bank.
• Led daily-standups, participated and led sprint planning sessions and retrospectives at Scotia Bank.
• Conducted backlog-grooming sessions to refine and finalize user stories for final approval.
• Conducted and reviewed user story demos and sprint reviews for acceptance against the feature set for the product.
• Acted as scrum-master in various settings based on project size and resource allocation.
• Worked with CCS (Customer Communication System) and document management for various clients with capacity ranging from requirements elicitation, design and configuration.
• Modeled complex flows for the working functionality of COTS (Commercial Off The Shelf) application processing and decisioning system that Confidential offers to clients so the functional consultants can use these flows/templates as the basis to elicit requirements and configure/customize solutions.
• Supported integration efforts with recent acquisitions, and ensured alignment with product requirements and functionality
• Facilitated discussions with Confidential, client and credit bureaus - Equifax, Experian, and TransUnion to upgrade bureau software to the new bureau versions for clients.

Environment: Jive, Box, Tenrox, Jira, FAS ( Confidential Analytic Cloud) software, Application Processing Module (APM), Decision Module (DM), Data Acquisition Module (DAM), Strategy Director, APIs, Blaze, Balsamiq, MS Visio, Agile Methodology.

Confidential, St Louis, MO

Leader, Business Analysis

Responsibilities:

• Effectively managed multiple projects, phases and analysts through the SDLC lifecycle.
• Managed a team of 13 analysts and design resources across various projects and phases of the program where most of the team members were situated at various geographic locations.
• Defined preliminary scope statement, identified risks, assumptions and constraints, developed project schedule and WBS and generated requirements traceability matrix.
• Consulted with senior management from both business and technology on any identified risks and constraints, and brought them up to speed with the status of the project.
• Established trust and built confidence with Business stakeholders by engaging them in all-day requirements workshops with cross-functional Dev/Testing teams. This gave BA team an opportunity to make final decisions on behalf of Business in some requirements sets.
• Managed workload and WBS for different projects and assigned pool of requirements to BA team members.
• Conducted daily standup meetings with the BA team and cross-functional Dev/Testing teams as needed to address complex issues, questions, and concerns.
• Designed and implemented a new “backlog” tool to track and manage scope, requirements, production issues, and deferred items across various sprints/releases. This allowed clear organization and communication with all teams across Business and Technology.
• Modeled, simulated and presented Business Process flows to executive management using BPMN and TIBCO Business Studio to understand the ASIS and TOBE environment which identified bottlenecks and inefficiencies, highlighting underutilized resources, with cost and time factors in the mix.
• Conducted sprint planning meetings for each sprint, led and coached the BA team in delivery of user stories, use cases and other applicable requirements documentation.
• Acted as scrum master in various situations, and took ownership of some deliveries from Product Backlog.
• Managed Product (Cosmos) from conceptualization through design, development and delivery.
• Mentored full-time employees with BA best practices and introduced them to several processes, and led the team ‘by example’ by conducting various Business analysis activities. Exposed the team to analyst planning, elicitation and interaction with other/external teams.
• Implemented several BA tools at Confidential to address requirements change management, clarifications, supporting/additional requirements documentation (outside of core deliverables) for each project across the program.
• Designed and implemented a “new” requirements template to address the RESPA TILA program to support mapping from existing system to the new disclosure documents that were effective Oct 3, 2015. This complex “mapping” document was managed across several releases and kept as a knowledge base for future changes.
• Drove for more consistent predictability related to project estimates with very little variance when comparing estimates to actuals.
• Delivered requirements deliverables on time and with high quality, and never missed deadlines for the delivery of requirements documentation for these regulatory initiatives. Delivered requirements sooner than estimated to enable accelerated development and provide ample testing time.
• Adhered to internal GCT and SDLC standards.
• Initiated, planned and controlled projects for each phase of the project and handed over to IT PM to continue the plan going forward.
• Made several complex decisions using best judgment and self-confidence when the stakeholders and/or senior management were unavailable.

Environment: Microsoft Sharepoint server/portal, Blueprint, Jira, HP QualityCenter, ALM, SQL Server, MS Office, MS Visio, MS-Project, CFI, Agile Methodology.

Confidential, Herndon, VA

Sr. Business Analyst

Responsibilities:

• Elicited requirements from both Vendor and Confidential business partners to align Business Needs to Vendor systems.
• Conducted Gap analysis to assess the delta requirements and accommodate those for customization.
• Defined scope and laid out a release plan with appropriate recommendations to support phased implementation keeping in mind the deadlines to support loan modification.
• Conducted Business Analysis activities to build the appropriate rule-set to support home loans in default.
• Trained the BA team with the usage of requirements management tool, Rational RequisitePro and help organize requirements and business analysis documentation.
• Developed Business Analysis best practices that aligns with IIBA BABoK and customized the procedures to support Business Analysis teams in the organization. Assisted BA manager/director to lead this effort and sell to other BA teams internal to the Business unit.
• Identified project risks more particularly the amount of losses that the organization had to take due to loan modifications and to bring them to current state.
• Performed Qualitative Risk Analysis to evaluate various risks that the team and organization may face with resulting impacts.
• Performed Quality Assurance in the early stages of SDLC on Evolv Loan Accounting System in partnership with UAT team and Business.

Environment: Microsoft Sharepoint server/portal, Rational RequisitePro, Rational ClearCase, Rational ClearQuest, Mercury TestDirector/QualityCenter, SQL Server, MS Office, MS Visio, MS-Project, Windows 2000, FannieMae systems.

Confidential, St Louis, MO

Sr. Business Systems Analyst

Responsibilities:

• Managed and implemented several complex BAU projects for Mortgage.
• Controlled the system changes and business processes to maintain compliance with Mortgage industry standards and federal regulations.
• Coordinated the initial setup of Rational suite in the bank, which includes Rational Rose, Rational RequisitePro and Rational ClearCase.
• Trained users in modeling activity diagrams and state diagrams in Rational Rose and Requirements Management using Rational RequisitePro.
• Extensively modeled large number of business processes/activity diagrams all over the organization.
• Participated in the preparation of estimates, scope definition of the project and contributed to the success of multi-million dollar project approval.
• Modeled Use case diagrams and activity diagrams and conducted use case analysis to depict the as-is and to-be processes in the mortgage business.
• Conducted Gap Analysis to extract requirements and refine business processes across the organization.
• Documented large number of Business Use Cases and System Use Cases to gather high level and detailed requirements.
• Prepared requirements set using Business Requirements Document consisting of as-is process flow & documentation, to-be process flow & documentation and requirements.
• Developed the user interface specifications and screen design specifications for B2B portal.
• Responsible for tracing, tagging and tracking requirements and point person of all requirements for the entire project. Also generated traceability matrix (ces), Requirements status reports, established risks and priorities using RequisitePro for viewing by cross-functional teams in the organization.
• Facilitated JAD sessions and workshops to elicit requirements and brought the leads of Development, Testing and Project Management teams to an understanding and agreement along with the stakeholders. Also performed multiple roles in some of the JAD sessions such as scribe, modeler, and observer.
• Coordinated with Software vendor to validate the COTS solution against the requirements from organization.
• Gathered Non-functional requirements from Business Line personnel and cross-functional teams and delivered Supplementary Specifications document for the project.
• Involved in resource allocations and workload estimates with the Project manager using Microsoft Project.
• Collaborated with Development, Testing and Quality Assurance teams to effectively communicate requirements throughout the life cycle of the project and addressed various issues.
• Acted as a Subject Matter Expert (SME) for testing teams to effectively translate business requirements to functional requirements to test requirements and addressed the questions raised by the teams.
• Proposed and proved Rational RequisitePro ~ Mercury TestDirector/QualityCenter integration to synchronize requirements between Requirements team and Quality Assurance Testing teams. This saved a lot of time and money as it streamlined the communication of requirements and defects across the teams.
• Interviewed several candidates for Business Analyst positions, part of resource management and resource allocations for each phase and iteration(s) of the project.
• Assisted Test Analysts in the construction of test cases and scripts during Integration testing and User Acceptance Testing.
• Traveled to headquarters in several short trips to observe lending operations to capture requirements and their desired usage of new system.
• Used Integrated Development Methodology (IDM) and Rational Unified Process (RUP) methodologies for software development.

Environment: Microsoft Sharepoint server/portal, RUP, UML, Rational Rose, Rational RequisitePro, Rational ClearCase, Rational ClearQuest, Mercury TestDirector/QualityCenter, Visual Studio .NET, SQL Server, MS Office, MS Visio, MS-Project, Windows 2000.

Confidential, Columbus, OH

Business Systems Analyst / Consultant

Responsibilities:

• Conducted analysis of transactional methods and modeled the account management process in Huntington Bank.
• Assessed mode of availability of stakeholders to elicit requirements (as this project was done remotely).
• Brainstormed techniques to be used to model and analyze requirements.
• Estimated requirements efforts for development of use cases, modeling and requirements documentation and updated the work effort to Project Manager.
• Created and maintained Traceability matrix for approved requirements to trace use case requirements to features.
• Conducted and facilitated JAD sessions to gather requirements and bring stakeholders & IT team into agreement with the acceptance of BAT use case model for management of checking, savings accounts and ATMs.
• Held several UI requirement meetings with stakeholders by providing sample screens of how a customer (actor) uses the website and documented UI requirements.
• Provided input and requirements to UI designers in the development of B2C website.
• Created and updated features list based on the scope document provided by business and assigned priorities & complexities to each feature.
• Documented Use case requirements for each use case in the BAT use case model.
• Streamlined the requirements documentation and templates for BAT project (to eliminate redundant documentation which happened with the bank in the past).
• Supported QA team during testing of BAT system and addressed defects by providing business knowledge in Checking/Savings accounts management in Huntington Bank.

Environment: MS Visio, Rational Requisite Pro, Rational Rose, RUP, UML, ClearQuest, Win Runner, Test Director, Oracle 8i, SQL, PL/SQL, MS Office, MS-Project, Windows 2000, Crystal Reports.

Confidential

Business/Data Analyst

Responsibilities:

• Conducted initial risk assessment of the proposed web-based Online Educational System.
• Evaluated the need and ease of use of new solution to doctors and researchers across Health Sciences Center and Ruby Memorial Hospital.
• Identified and documented team roles for the project by evaluating the availability of IT/Analyst resources in Dept of Radiology.
• Distributed the work amongst BAs based on requirements needed for each module/component of OES.
• Monitored requirements risks throughout the project to ensure compatibility of user interface to users across the hospitals.
• Updated the requirements plan with changes, as the project progressed through requirements planning stages.
• Created and managed traceability matrix in meeting the needs of the department of Radiology.
• Analyzed existing business documentation such as Radiology training guides and procedures to understand the existing process for input to high level requirements.
• Analyzed user requirements for each user group in Health Sciences Center: Researchers, doctors and students.
• Conducted several meetings and brainstorming sessions to extract new ideas and techniques for a user friendly interface to be accessible for all the medical center users.
• Documented functional requirements for OES across all components including but not limited to course management, data management and resource/user management.
• Determined and documented requirements attributes identified in the OES tracing spreadsheet.
• Packaged requirements documents and deliverables and presented the requirements to the stakeholders (Dept of Radiology Director, professors and doctors).
• Addressed issues and conflicts raised during and after requirements presentations by providing resolution after research and held meetings when complex issues aroused.
• Supported Test teams and addressed the defects which came through during screen/website testing and database testing.
• Educated and trained the residents with the use of medical imaging tools to analyze brain tumors.
• Performed brain tumor and trauma analysis by evaluating the cortical thickness of the skull using the medical imaging tools SPM, MRIcro and by the application of GE and Siemens technologies.
• Formulated various relationships impacting tumor diagnosis and treatment with extensive statistical analysis using Excel modeling and SAS.

Environment: Rational Rose, Visio, Microsoft Project, Microsoft Visual Studio. NET, SQL Server 2000, SPM, MRIcro, XLSTAT, SAS.

Confidential

Systems Analyst

Responsibilities:

• Coordinated with senior administrators and officials in formulating methodologies and conclusions and recommended actionable changes
• Maintained and monitored the databases using MS Access, VB and SQL Server
• Enforced accessibility standards in the development of web pages for people with disabilities
• Facilitated communication between researchers and administrators by initiating conferences and by providing reports and analysis.
• Handled various projects, prioritized requirements and interacted with clients and end users.

Environment: MS Access, VB, SQL Server 2000, Excel, Word, Power Point and Microsoft Project.