PROFESSIONAL SUMMARY:

• Worked with large Fortune 25, Fortune 150 & Fortune 1000 global businesses in various roles of Senior Project Manager - Senior Business Architect and Functional Consultant - Business Analyst - Software Delivery, Big Data, Hadoop, Business Intelligence & Customer Data Analytics - Customer Experience - Customer Facing Applications - Cloud & Software-as-a-Service, E-commerce, - Microsoft Stack Technology Development & Mobile Application Development - PMP Certified & Scrum trained, Managed Business Process Improvements, Managed project budgets over $15 - $20M & Teams of 75 (Onshore & Offshore) - Customer Journey Analytics - Exploratory & Predictive Models - Enterprise Resource Planning & Supply Chain, Work Management Information System (WMIS), Customer Information System (CIS), Software Development, Product Development - Agile, Kanban, Scrum, XP, JAD - with extensive expertise on Mobile & Cloud Services & Product Strategy, Process Improvements & Implementation.
• Software Development - App Dev, DevOps, Build, Test, UAT & Release Management
• Solid track record of setting and delivering strategy, managing large scale transformation and enterprise applications agenda, meeting growth strategies for fortune 150 companies.
• Senior Functional and Technical Consulting - Business Architecture & Process
• Strategic Technical Resource Sourcing (Outsourcing / Offshoring & On shoring)
• Data Migration & Integration - Legacy applications (Structured / Unstructured DBs)
• Process and Requirements Development - Gap Analysis, Process / Workflows
• Delivery Management - Build & Release Management
• Business Architecture & Strategic Architecture - Future State
• Multi-functional, multi-cultural, multi-geography experience including POC development, gap analysis, operational efficiencies, digital transformation and next generation thinking.
• Commercial Off-the-shelf (COTS) Product Implementations & Gap Analysis
• Change Management, Configuration Management policies & procedures
• Mobile Application Development and Technology freelance
• Enterprise Applications (ERP) & Supply Chain Management - SAP & Custom Microsoft Applications - Oracle Applications, SAP Integration, Microsoft, Java & Other open-source technologies
• Online Gaming & E-Commerce.
• Health Care Software, Food Safety & Farmer Sustainability & Agronomy.
• Day-to-day working with & understanding expectations of CXO’s & Leadership
• Technically managed complex software development projects & teams of 75+ with physical & virtual teams.
• PMI Standard PMBOK - Project Management - Risks, RACI, SMART Objectives
• Process Management Implementation expertise - Agile (INVEST Methodology) Scrum-of-Scrums, Waterfall, CMMI etc.
• Implementation expertise of Enterprise Applications across 5 continents hands-on.
• Passionate & have extensively travelled across the world and can connect seamlessly with everyone.

TECHNICAL SKILLS:

Big Data & Analytics: Hadoop 2.7.2 - HDFS, Cloudera Impala, Hive, HBase, Pentaho Business Analytics, Tableau Public, Tableau Desktop, MapReduce, Google Fusion Tables, Dundas, SSRS, SSAS, SSIS, Eclipse, Infragistics, CA ERWIN (Data Cataloging)

SaaS, Cloud Apps. Development: Private Cloud & Windstream Hosted Deployment

Mobile Apps. Development: Xcode using iOS SDK, Android SDK 4.1 & Above

SDLC: Agile, Scrum, Lean, Waterfall, Pilot, Prototyping, Iterative, RAD & Code & Fix MS Office, MS Project, MS Visio, UML, Wireframes

Project Management & Issue Tracking: Planview Portfolio Management, Atlassian Jira, Jira Green Hopper, Rally, VersionOne, Replicon, KPI.com, Mantis & Bugzilla

Web Technologies: HTML, DHML, CSS, ASP.NET, WCF, WF, MVC, WPF, VB Script, Jscript, SOAP and XML Web Services, XSLT, Web API, Ajax, XML, JQuery, Angular JS, JSON, WF Restful Services, Knockout JS

Architectures: COM, DCOM, COM+, .NET Remoting, SOA, Web Services

Databases: SQL Server 2012, 2008 R2/2005/2000, SQL CE, SQLite, MySQL, MS SQL Server Analysis Services 2008, MS Access, Oracle 10g

Languages: C#, .NET, VB.NET, Java, C, C++

Server Technologies: Windows Server 2008 IIS, Active Directory Application Mode;

Frameworks: Rx, LINQ, Entity Framework 4.0, .NET Frameworks 4.5, 4.0, 3.5, 3.0, 2.0, 1.1;

Windows Development: Windows Forms, Windows Services, WPF;

Source Control: TFS in Cloud, TFS 2010/2008, VSS 2005

EMPLOYMENT HISTORY:

Senior Consultant - Project / Program Management / Functional Lead

Confidential, Atlanta, GA

Responsibilities:

• Responsible for simultaneously directing the efforts of multiple cross-functional technical & software development project teams to achieve clearly defined results within the triple constraints of time, budget and specifications for medium and high-complexity projects.
• Lead and Manage business process development initiatives, with both technology, business and other stakeholders. Provide a reviewer and advisory role for business requirements development with specific process controls and measurements.
• Responsible for an average of 3-4 projects with an average portfolio of $12M-$15M and manage a portfolio of projects according to the standards and expectations of the PMO.
• Responsible for Business requirements development and review point, to perform gap analysis with existing process and to-be state initiatives and guide process development including change management procedures and needs.
• Identify needs and process requirements for both business, compliance and safety needs for regulatory and auditing needs with best practices.
• Responsible for assembling the project team & Scrum meetings, developing the project work plan, and managing the expectations, deliverables and results of all internal and external project resources for the roles and activities defined in the plan.
• Manage the entire product development activities of Work Management Information Systems (WMIS), Integration needs, Asset Management System, GIS, Billing and Payment systems as a entire solution for development.
• Responsible for tracking project, product & technical milestones and making necessary adjustments to the project plan and or resources to maintain customer commitments.
• Communicate project status and risks to all project stakeholders and manage the change process for each assigned project.
• Responsible for Software / Systems and Functional Requirements Development with a team of outsourced professionals for creating artifacts of Business Requirements Analysis, Creation of System Design proposals, Functional Specifications Documents, Defining Software Acceptance Criteria, Development of Estimates with both architects and developers, development of test cases with QA teams, and defining sign-off criteria with business stakeholders.
• Lead and provide work direction to a project team to determine project scope, devise and maintain a workable plan, and to develop and deploy the solution in accordance with the needs of the project.
• Serve as project communication clearing house for all formal project status reporting and user stories, resolving impediments, measuring velocity & burndowns.
• Develop and maintain all project manager deliverables throughout the project lifecycle
• Identify project risk, develop a project risk management plan and actively manage risk throughout the project lifecycle in iterative & scrum methodologies.
• Manage interaction between the customer, vendors, and the internal project team to ensure that appropriate relationships exist to produce positive project outcome.
• Manage the project change control process, status reporting, project estimating, monthly cost accounting and vendor invoice processing
• Develop and / or monitor vendor deliverables in compliance with binding statements of work
• Define Project team roles and responsibilities, Risk and Issue identification and management.

Environment: IT infrastructure, Cloud, SaaS & COTS platforms, Microsoft Office products, particularly Excel, PowerPoint, Word, Visio and Project; Project Management Tools knowledge and working experiences on Planview, Jira, Version One, Bugzilla and Rally, object-oriented design and skills across a variety of platforms (C, C++, C#, JAVA, HTML5, DB2, XML, and Mainframe); Service Oriented Architectures (SOA / EDA), EJB, Web Services (SOAP), JMS and REST-full services; J2EE based web applications (JSP, Servlet, JDBC, JMS, JAXB) and .NET, ASP.NET, DistGIS, BPM, BRMS, Batch Processing; SQL Server 2012, 2008, MySQL, MS SQL Server Analysis Services 2008, MS Access, Oracle 10g; Big Data technologies & Analytics tools - Hadoop, MongoDB, and Cassandra. Tableau Desktop, MapReduce, Google Fusion Tables, Dundas, SSRS, SSAS, SSIS, Eclipse, Infragistics, CA ERWIN (Data Cataloging); JSP/Servlets, MVC design patterns, and modern architectural trends including Spring MVC and Spring Boot and use of HTML5, CSS3, JQuery, Angular, Bootstrap, JSON; UAT, Systems Testing & Functional Testing and Regression Testing.

IT Operations Delivery Manager

Confidential, Atlanta, GA

Responsibilities:

• Manage a portfolio of projects per the standards and expectations of the PMO.
• Manage assigned resources as appropriate to the implementation of project related activities and maintain all project documentation such as; initiation, delivery plans and budgets.
• Develop and maintain Program Plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned projects.
• Ensure projects are planned and executed in-line with the PMO approach: Project team roles and responsibilities, Risk and Issue identification and management, System and Operational Acceptance testing, Deployment planning, management and transition to live operation & Operational support plans
• Ensure deliverables meet required quality standards and adequate levels of documentation are produced as part of the technical solution.
• Develop and maintain a Communications Plan and keep the business and IT communities appraised of project plans and related implications.
• Ensure the hand-over to operational support (Infrastructure Support, Applications Support and Service Management) and production of progress and other management reports.

PMO Project Manager - Customer Service Portfolio, Lead Consultant

Confidential, Atlanta, GA

Responsibilities:

• Improved Business Process & Performance Efficiencies including identification of bottle-necks and implementing best practices.
• Minimized Technology Maintenance, Infrastructure & non-performing resource costs by ~700K annually for cost efficacies.
• Delivered Multiple Projects (4) concurrently for Customer & Distribution Portfolio worth ~ $15M - $20M in a matrix based organization with teams of 35 per project + vendors
• The role involves defining the overall scope of the project for the customer portfolio; Creating and maintaining a consolidated timeline highlighting the major milestones and associated dates for project activities; Identifying and communicating project dependencies and impacts; Putting mechanisms in place to set expectations and ensure on-going control of the project (E.g., Kick off meeting, overall Project Management Approach, Risk Management, Issues Management, Change Control, etc.)
• Lead Business requirements and process initiatives that help customer portfolio achieve business process goals with custom software applications with activities of business requirements gathering, development, estimation, documentation of acceptance criteria.
• Lead Prototyping new system activities including design and specifications, tune business process with future state expectations with defined or agreed change management practices, and co-ordinate both business and technical analysts for project deliveries and integrations.
• Provide leadership and key stakeholders with the information and venues to make effective, timely decisions. Accountable for managing project to scope, schedule, budget, and quality standards per applicable framework and governance. Ensure predictable, consistent, and successful project delivery. Provide a complete view of the overall project to the organization and all stakeholders. Proactive in engaging in project planning activities and with all portfolio stakeholders.
• Manage the projects as a whole, including development practices and standards, with software developers, Quality Analytics and external resource vendors. And advocate to ensure project acceptance criteria and definition of requirements with clarity.
• Manage Application Development activities for data integration, customer facing applications for Hadoop Platform, Development of ETL and Date Governance process across the project.
• Manage the delivery of Customer Experience and Customer Journey analytics models on a predictive analytics platform including Visualization.
• Work with the business groups of Marketing, Sales and Customer Experience to help plan strategy for revenue forecasting with various BI & Customer Analytics initiatives (mini projects) and roll-out to predictive models including dynamic dashboards, reporting for an overall customer journey.

Environment: Big Data, Hadoop, Data Analytics, Business Intelligence, Data Visualization Strategy, Predictive Analytics, Perspective Analytics, Responsive Analytics, Forecasting Customer Behavior, Improving Customer Experience & Efficiencies, CRM, End-to-End business value, ROI Analysis & Technology Delivery - Data Lake.

Sr. Business Architect - Cloud Products & Services,

Confidential, Atlanta, GA

Responsibilities:

• Perform a detailed study, assessment with Business & Technical Analysis of IT Cloud Services for Confidential .
• Develop a business case with technical strategies for deployment and including financial assessment and break-even analysis for the program.
• Produced a complete business case for next generation cloud services & products with Revenue & Cost Models.
• Produced a Business & Technical Requirements on Service virtualization needs, Privacy, Security, Parental Control and IOT services in Cox IT Cloud Infrastructure.
• Generated methods for improving customer experience and increase loyalty towards service usage.
• Propose new product development strategies for Cloud Services and virtualization.
• Plan Application Development Strategy for the new products in line to leveraging existing capacities and expansion on a Service Oriented Architecture (SOA), Development efforts - Methodology, Engineering, Requirements, Testing, Release & UAT processes.
• Perform a detailed funding requirement for the Athena Program and develop a roadmap for project implementation and all program activities.
• Develop a new revenue model for creating new streams of revenue from the program
• Suggest strategies towards minimizing various operational costs and non-performing costs
• Define the budgeting requirements for the program over a 5-year framework and strategies for market trial and product launch.
• Propose methods for improving customer experience and increase loyalty towards service usage.
• Business & Technical Analysis on Service virtualization needs, Privacy, Security, Parental Control and other services in Cox IT Cloud Infrastructure.
• Develop business solutions that balance technical capabilities, cost, time for future Cox Cloud Services.

Environment: Virtualized applications, Cloud Infrastructure assessment, Network as a Service (NaaS), Personal Cloud, Virtualized Network Function (VNF), Internet of Things (IoT), Security, Parental Control, Storage, Service Function Chain (SFC), Budgeting & Business Case development

Sr. Project Manager,

Confidential, Lawrenceville, GA

Responsibilities:

• Delivered multiple implementation projects simultaneously by proactively managing project dependencies, issues, risks and potential roadblocks.
• Produced project plans detailing tasks, estimates of effort, resource allocations, quality requirements and metrics including budgeting.
• Improved participation & facilitate discussions and managed relationships with various stakeholders and business teams. Lead sprint (scrum) planning meetings to develop team strategies and achieve project goals as a Scrum Master.
• Changed business processes and analyzed procedures to see that they would meet changing business needs. Mapped current processes and offered recommendations for improvement with regular on-site visits, virtual meetings and customer advisory board sessions.

Process Head & Sr. Program Manager

Confidential, San Rafael, CA

Responsibilities:

• Achieved successfully to lead & manage a multi-product SaaS - Cloud & Mobile based application development and implementation with a team of 45 members. With the program’s annual outsourcing budget of US$ 3.5 million.
• Produced and manage multiple projects/program as a whole independently using Agile and Scrum methodology. Ensure consistent and integrated implementation of service initiatives across customer segments and business units. Deliver the total business solution through three parallel product development scrum channels with multiple sprints.
• Delivered all product development activities of software development SDLC from Program/Project Management, Operations, Development (Design & Coding), Testing & Support Services functions to improve business and application performance.
• Optimized best practices for analyzing business requirements, Business Intelligence, Data Analytics, Dashboards requirements with having project information and ensure both the customer and internal expectations are met and where appropriate exceeded

Project Manager

Confidential, Farmville, NC

Responsibilities:

• Achieved the development and maintenance of a practical knowledge of relevant client business processes (i.e., story boards, requirements elicitation, burndown charts, velocity and testing etc.)
• Delivered Complex Enterprise Applications (ERP - SAP & custom Microsoft solutions) at global locations hands-on with implementation teams by Waterfall & Agile SDLC methodology and project standards, participate in technical discussions and be a driving force for new technology.
• Optimized project resource requirements to team members' abilities to develop accurate work assignments. Plan and perform quality reviews of project deliverables prior to UAT.
• Introduced a culture of innovation, best practices and continuous process improvement is built.