SUMMARY:

• 20+ years of experience in Information Technology vision, strategy, alignment, governance.
• Helping corporations transform IT capabilities to more scalable and efficient strategic assets, creating value for customers. ITIL Certified in IT Service Management.
• 20+ years of managing 30 - 100 IT staff members with 5-10 direct reports, various software/hardware vendors and annual budgets ranging between $3-$15 million.
• Successful track record developing/delivering/supporting IT solutions, such as ERP, Supply Chain, POS, E-Commerce, SaaS, services, IT infrastructure, IT/cyber security, support to clients.
• Organized software development teams around SDLC process and Agile development methodology since 2002, Scrum framework since 2000, and functioned as a Scrum master when needed.
• Implemented DevOps practices to improve the end-to-end software engineering processes.
• IT leader with ability to effectively manage people, processes, technology to identify/resolve problems, controlling costs, managing IT/Software Services/Operations, ensuring quality & continuous improvement, and delivering high-levels of results on projects, aligned/integrated with business strategy and goals, utilizing ITIL, COBIT, PMBOK, SDLC, Agile, Scrum methodologies.
• Syed has demonstrated successful administration (70+ projects as PM) of software and hybrid infrastructure projects with hybrid teams, while providing high-quality support to hundreds of clients and thousands of users globally. He has organized and implemented IT PMO capabilities to align project and portfolio processes.
• Ensured SOX, internal controls, PCI compliance for corporations.
• Functioned in IT advisory role (Interim CIO) to C-Suite executives at client corporations for 16+ years.

AREAS OF EXPERTISE:

• IT Operations/Project Mgt.
• Software Develop/Support
• ERP, SCM, BI, CM Delivery
• IT Service Design/Delivery
• Business Process Re-Eng.
• IT Governance & Controls
• Supply Chain Design, Improvement
• Wholesale/Retail/Manufacturing/Education/IT
• IT Vision, Strategy, Leadership
• Vendor/Contracts Management
• Exec. Advisory & Decision Support
• COBIT, ITIL, SDLC, Scrum, PMBOK
• SOX, PCI, HIPAA, HL7, IDC-10

TECHNOLOGIES:

Programming Languages: Informix-4GL, Shell Scripting, SQL, VB, .NET (C#, ASP), Java, COBOL, XML

Database: IBM/Informix Dynamic Server, DB2, Oracle, SQL-Server, Access

Operating Systems: Windows 7/XP, Win 2003/2008 Server, Sun Solaris, HP UNIX, RH Linux, OS/400

Cloud Computing Services: MS Azure, Amazon AWS, IBM Cloud, Google Cloud Platform

Applications: iDistribute/iERP, POS, SCM, BI, CM, CRM, Confidential EMR, Oracle EBS, MS Dynamics, MS Office 365, NetSuite ERP, MS Project, Cognos BI, EPIC, PLM, SAP, Request Tracker, JIRA, GitHub, Slack

Frameworks/Methodologies: COBIT, ITIL, CMMI, PMBOK, SDLC, Agile, Scrum, Six Sigma, SOX, PCI

PROFESSIONAL EXPERIENCE:

Confidential, Richardson, TX

CIO

Responsibilities:

• Functioned in CIO Advisory role often to C-Suite executives with clients, advising on IT Strategy/Solutions and crafting/proposing IT solutions and services to clients.
• Organized software development/engineering around agile methodology, and on AWS, Azure cloud platforms for collaborative development in hybrid environments.
• Transformed legacy ERP/SCM software to modern applications utilizing advanced tools, code refactoring, resulting in improving software performance and capabilities.
• Implemented modern tooling utilization (JIRA, Slack, Bitbucket, GitHub) to facilitate team delivery.
• Provided IT, SaaS, ERP, SCM solutions. Helped clients with IT Strategy and IT service design.

Confidential, Richardson, TX

Chief Information Officer

Responsibilities:

• Led 75+ IT team and managed all IT decisions from IT vision/strategy, standardization of best practices, hybrid IT infrastructure, Change Control, IT security and Software Development (DevOps).
• Full P&L responsibility of $3-$10 million IT budget, oversight and prioritizing of IT initiatives.
• Responsible for management and oversight of an ERP/SCM solution functionality, development, delivery, support with 16 modules, and 12 million lines of Informix-4GL code, supporting thousands of users globally. Ensured solution supported SOX, internal controls, IT security, and PCI compliance.
• Organized software development teams around SDLC/Agile development methodology since 2002, and Scrum framework since 2000, and functioned as a Scrum master when needed.
• Constantly recommended, helped client management evaluate/implement ERP, MES, Supply Chain, BI, E-Commerce, infrastructure software/solutions, and achieve IT service management optimization.
• Developed ITSM, Governance, Enterprise Architecture, Business Continuity, DR plans/procedures.
• Led efforts to streamline service design, transition, operation and quality management utilizing ITIL v3 framework. Instrumental in consolidated, transformed IT service delivery via a centralized service desk. Began tracking IT service levels and implemented a service portal to improve issue management and escalation via dashboard.
• Hired/trained/mentored CTO, IT Directors/Managers, Tech Staff, building high-performance teams.
• Provided IT, SaaS, ERP, IT Strategy training. Lectured at Conferences and Universities on IT Topics.
• Worked closely with client CTO’s, CIO’s, CFO’s, CEO’s as an IT advisor to help with IT strategy alignment with business strategy, and help clients select/support IT applications/infrastructure and realize IT goals.
• As Product Manager, architected, developed ERP, SCM and Order Management System (OMS) for retail and wholesale businesses.
• Worked closely with retailers like B&H Photo video, Harps Food to improve the Order Management capabilities of the software on continuous basis.
• Worked closely with R&D managers in Richardson and offshore facility to execute plans for new software version releases, bug fixes and change control. Constantly selecting/merging latest technology releases into the ERP, SCM, OMS, BI software, helping company reduce R&D costs by 40%, and increasing productivity.
• Managed 70+ ERP, SCM, MES, BI, POS, Infrastructure implementation projects as project manager/director.
• Worked with hospitals, medical universities (100-1200 bed) as IT advisor, and to gather requirements for automation while developing/supporting EMR software, realizing efficiencies for clinicians/staff.
• Planned/setup Enterprise Portfolio Management Office (PMO), improving control & value, managing risk.
• Launched Cloud based ERP/SCM SaaS offering, collaborating w/ IBM (PureSystems) increasing sales.
• Organized/Administered global helpdesk operations by launching iCare (problem/case mgt. software), instilling “Service Mgt.” concepts/procedures following ITIL Service Lifecycle, training, measurement through metrics, improving controls, optimizing risk, improving service to clients.
• Negotiated/managed VAR/Reseller, Technology Partner relationships with IBM, Microsoft, Informix, Oracle, HP, Cisco, SUN, Novell, Red Hat, improving software technology capabilities and increasing sales.
• IT advisory board member at universities/companies. Speaker at IT conferences. Internal/External Trainer.