SUMMARY:

• Having experience in the field of Information Technology with around 5 years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.
• Strong Experience in SFDC Development in implementing Apex Classes, Apex triggers, Visual Force, Visualforce components, Batch Apex, Schedule Apex, Collections, SOQL and SOSL, Integration using REST and SOAP based Web Services and Web services mock class.
• Technical knowledge about Salesforce lightening Lightning Components, Lightning connect lightning Design System.
• Hands on experience in salesforce.com CRM integration, developing and deploying custom integration solutions. Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Process builder, Salesforce Community, Flows, Reports, Dashboards, Validating Rules, Actions, Tasks and Events.
• Personally exploring Salesforce Lightning app builder which enhances UI and drag and drop app building and good knowledge in Aura Application.
• Experience in working with Salesforce.com sandbox and production environments.
• Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
• Worked on Sales cloud, Service cloud & Community cloud.
• Developed community cloud using Napili template to provide access to attributes and permission to the external client and assigned pages respective to the roles defined and level of access allowed to the user.
• Experience in MuleSoft Anypoint API platform on designing and implementing Mule API's.
• Extensive experience in lead, case management, web - to-lead, Web-to case, Email-to-case.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experience in Sales cloud, Service cloud, and Custom Cloud, Chatter and App Exchange applications.
• Experience in web technologies like HTML, XML, CSS, and JavaScript.
• Having administration experience on CRM applications like data exports &imports, application support, security administration, maintenance, and user &security management.
• Strong experience in Agile and Waterfall methodologies.
• Created custom Reports based on business need and associated them to Dashboard.
• Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
• Involved in Accounts Merging, maintaining Public Groups and created Reports and Dashboards as per the customer requirements.
• Build the organization’s Role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, de-bugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex, Triggers, Apex Classes/ Controllers, Visualforce Pages/Components, S-Controls, Web Services, Lightning Application, Workflow & Approvals, Case Management Custom Objects, Dashboards, Snapshots, SOQL, SOSL.

Salesforce Tools: Force.com IDE, Force.com API tools (Data Loader), Force.com Explorer, Force.com Migration Tool, Force.com Excel Connector, AppExchange, CTI Integration, Eclipse Plugins and Sublime Text.

Programming languages: Apex, Visual Basic, SQL, ASP.NET, Apex, Salesforce DX, Heroku, Jenkins, C, C++, SQL, SOQL, SOSL

Web Technologies: Java script, XML, HTML, CSS, Web Services, JSP WSDL, SOAP API, REST API

Database: SQL server 2012/2008, Oracle 10g/9i My SQL, Mongo DB, PostgreSQL

Operating systems: Windows 9x NT / 2000 / XP Pro / 7, UNIX, Windows Server, Linux Red Hat/SUSE/Mint/ Ubuntu, Open Office Suites.

MS: Office 97/2000/XP/2007, Open Office Suites.

PROFESSIONAL EXPERIENCE:

Confidential, Irving, TX

Salesforce Developer

• Worked with the user group for requirement gathering throughout the view, planning and implementation.
• Migrating from Salesforce Classic to Lightning and created Lightning Components.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Used Salesforce Lightning Inspector to debug the lightning components during the development process.
• Configured the Case Management Process, Campaign Management, Campaign Influence and Lead Conversion.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.
• Worked with apex scheduler to invoke apex classes at regular intervals.
• Worked with Dynamic apex to access Objects and field describe information execute dynamic SOQL, SOSL and DML queries.
• Customized the integration workflows using an ESB framework and also with MuleSoft MMC and enterprise release.
• Utilized MuleSoft features like Dataweave, API designer and various connectors to ensure robust and loosely coupled integration layer every time.
• Working knowledge of various SF components such as Visualforce, Lightning
• Worked with sales force console user interface.
• Add methods that can be called from Visual force pages to Controller Extensions.
• Created Custom Controllers to make external web service callouts, validate and insert data.
• Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.
• Created Visualforce pages that could be rendered as PDF's, build dashboard components and define email templates.
• Worked on Migrating Salesforce Classic to Lightning on the segments of accounts, Leads and Opportunities.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Designed and built cloud service models including infrastructure as a service, Platform as a service, Software as a service.
• Used Organization security, Network-based security and Session security to implement platform security.
• Implemented sales cloud functionality like territory management, Forecasting, lead and campaign management.
• Creating of Lightning Application using lightning component and SLDS.
• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based security.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Designed and modified Approval processes and created Approval steps which used email alerts and field updates.

Environment: APEX, Force.com IDE, Import Wizard, Visual Force Pages, Lightning Components, Java Script, Salesforce Classic and Lightning platform, CSS, Workflows and Approvals, Custom Objects Tabs, Email Services, Web Services, Eclipse Force, Sandbox, Excel Connector, Data Loader.

Confidential, Phoenix, AZ

Salesforce Developer

• Interacted with various business team members to gather the requirements and documented the requirements.
• Design Requirement documents and functional document for the development team.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used the Java Ant for testing and migrated the code to the deployment instance after testing.
• Designed various types Email templates for auto response to customers.
• Developed enterprise Einstein analytics strategy to replace the tableau dashboards.
• Retrieved some data and its functionality from Third-Party API's and displayed within the lightning component.
• Mass uploading of data into Salesforce using data loader that was previously existing on an excel sheet, cleaned and refined the data using the vlookup and exported data from the legacy system and imported into SFDC through apex data loader.
• bjects and custom objects using the lightning framework.
• Worked on administrative activities like creating products, adjusting product information, data loading for price adjustments inside the cart.
• Designing and developing high level customized visualforce pages using controller extensions, custom controllers and standard controllers.
• Worked with Salesforce Senior architect to learn and suggest Solutions for Lightning bugs and work around.
• Supports platinum account, and worked collaboratively with the Salesforce marketing cloud team, on the day-to-day administration and exception of email campaign activities including building email campaigns, set-up, scheduling, deployment calendars, customer service, documentation, and training. Developed pre-launch client communication and reviewed post-deployment metrics for accuracy.
• Developed web apps for desktop using Salesforce Lightning Component UI framework.
• Developed several custom reports to better assist managers and also report folders to provide report accessibility to appropriate personnel.
• Developed applications visually using custom-built Lightning components.
• Created Visual force pages and Visual force Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.

Environment: Salesforce.com platform, Data Loader, Apex Classes, Lightning Components, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

Jr. Salesforce Admin

• Involved in front end development using JSP’s that present data to the client.
• Developed Action layer components, Service layer & DAO layer components.
• Applied J2EE Design Patterns such as Singleton, DAO, Front Controller Pattern, and MVC.
• Worked on Salesforce lightning process builder to easily automate business processes.
• Enabled Salesforce mobile app with customized global and quick actions along with customized compact layout and navigation according to user’s needs.
• Developed, launched and managed in-depth reports and dashboards for all team functions on both management and individual levels. Also, customized the dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Conducted training sessions to train users on Salesforce knowledge base solution and developed a custom feedback report.
• Evaluated data entry, import processes and ensure proper data quality standards exist for the salesforce.com application. Created detailed data mapping document for integrating various systems with salesforce.com or while migrating data from other systems to Salesforce.com
• Developed and deployed apex classes, controller classes and apex triggers for various functional needs in the application.
• Used SOQL for data manipulation needs of the application by preprocessing records and generating sets and maps to avoid hitting the governor limits.
• Developed RestFul Web Services to extract data from a central repository in the form of XML files, flat files and then load the data into one or more destinations.
• Implemented JDBC for operations database connection handling and SQL.
• Created databases, tables, views, stored procedures as well as worked using queries/subqueries with SQL server.
• Worked on Agile methodology and monitored and fixed bugs.

Environment: JavaScript, HTML, SQL Server, platform, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.