EXPERIENCE SUMMARY:

• Seek to work in an environment that will challenge me further; while allowing me to contribute to the continued growth & success of the organization.
• Obtain a position that will provide me the ability to apply my tech skill and work experience to grow the industry.
• Look forward to working with a company that promotes quality products & services; & provide the opportunity to meet and exceed assigned goals.
• Strong experience in SalesForce.com CRM product and web technologies.
• Participated in 10 end to end SalesForce.com implementations.
• I have 19 years of IT experience by now , started doing simple to medium software projects from early 20 00 for media and pharmaceutical companies and consulting complex client site projects from 2006 & years are just passing by since 2000 in IT, learning curve is getting deeper with every passing year.
• Working as Sr. Solutions architect with few managerial responsibilities from past few implementations
• In - depth knowledge about SalesForce.com tools like Apex class, Apex trigger, Visual force, Validation rules, Workflow rules, Standard & Custom Objects/fields, Roles/Profiles and Page layout etc
• Skilled in various technologies and frameworks like Java, Servlets, JSP, Struts, Web logic.
• Adept in end-to-end development of website/ software products from requirement analysis to system study, designing, coding, testing, debugging, documentation and implementation.
• Proficiency in analysis, design, development & implementation of Internet based Web Applications
• Gained significant knowledge through training & using SEI CMMi Level 5 certified development process.
• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.

SKILLS TECHNICAL:

Primary Skills and Tools: SalesForce.com CRM System; Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules, email templates, app-exchange packages, reports & dashboards, entity relationship model, SalesForce.com standard custom objects, fields, page layout, approval process.

Domain Expertise: Banking and Finance

Secondary Skills: Java, J2EE (JDBC, Servlet, JSP, Struts)

OS: Windows & UNIX (Basic)

Database: Oracle, MySQL

Web Dev. Tools/Scripts: HTML, JavaScript, AJAX, CSS, XML

DB Connectivity: JDBC

Client/Server: J2EE

PROFESSIONAL EXPERIENCE:

Confidential

Environment : SalesForce.com, Eclipse Client, Force.com IDE, Lightning Framework

Platform: SalesForce.com

Tool : Lightning Aura Framework, Lightning Development Framework, Lightning Test Service, ETL Informatica, Data Loader, Eclipse IDE, Force.com IDE, Integration RESTFUL APIs, Visual Force, Apex Classes, Triggers, Workflows, Email Templates, Record Types. Page Layouts, Object Setups, Tabs Setup, Apps Setups, AJAX, ANGULAR, CSS, XML and JQUERY, HTML5,WebService Interfaces, GITHUB

Sr. SalesForce.com Solution Architect

Responsibilities:

• Participate in project/sprint planning, status and review meetings.
• Participate in full life cycle development including requirement gathering, analysis, design, development, testing, maintenance, and documentation.
• Design and execute solutions for data mapping, object modeling, page layout creation, and workflow setups.
• Perform the evaluation, scope, and development of new requests and functions.
• Code, customize and configure using apex class, process builder, triggers, visual force, workflows, CSS, HTML and templates.
• Organize and lead technical design sessions. Prepare technical design documents and publish it for developers to use.
• Perform complex development using latest technology- Lightning framework, Lightning Design Systems, controllers, flows, Force.com API, SOQL and SOSL. Own critical developments and drive the high visibility development efforts for the success of project.
• Share best practices across project, be consultative to clients throughout duration of the project and act as a trusted partner
• Collaborate with a team of Salesforce Architects, Developers, and Engineers to determine the most appropriate technical strategies and designs to meet business needs.
• Be an expert on release management/source control/deployment concepts such as ANT, SFDC Metadata API, and GITHUB. Help deployment team when they reach out for direction. Provide guideline on Codeship, and DevOps as wel l

Confidential

Environment: SalesForce.com, Eclipse Client, Force.com IDE, Lightning Framework

Platform: SalesForce.com

Tool: Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules, Email templatesApp-exchange packages, reports & dashboards, entity Relationship model, SalesForce.com standard and custom objects, fields, Page layout, approval process

Duration: Jan 2018 - October 2018

Software: SalesForce.com development tool, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE plug in 3.4 supported, Apex explorer version, Apex data loader 20.0 CVS

Sr. SalesForce.com Solution Architect

Responsibilities:

• Understand the manual entry mechanics, stages, ownership, timeframe, actors involved, and closure process.
• Discuss with stakeholders to understand the challenges, translate them into requirements to be attained, write the specification and review with the business for feedback.
• Use the Agile execution methodology to provide project update and follow up.
• Create user stories, coordinate with team, get development done, provide the guideline on algorithm for complex deliverables, and give business an update on incremental progress.
• Drive the sessions, do the sprint planning, decide on scope, be the prime contact for queries/clarifications/concerns/issues throughout.
• Make design changes, recommendations, and make sure to adhere to best practices.
• Work/contribute/participate in all demonstrations, user guides, chart, flow diagrams depicting the state.
• Help team build the overall workflow on salesforce.com lightning for all actors who would be entitled to use the tool such as Confidential Applicant, Confidential Tech, Confidential Owner, Mapping Supervisor and Confidential Closure Coordinator.
• Have all supporting features in place for the aforementioned actors to be able to independently execute their actions on the tool.
• Help achieve the overall goal of transitioning from paper based process to automation via SF lightning.

Confidential ’s Associated Parts and Their Service Cost Pull Over

MuleSoft

• Parts procured along with the permits were updated real-time on salesforce object from SAP via MuleSoft connector to communicate to customer hereafter. Use case was customer to Confidential 1:1
• While processing volume of permits for single customer 1: Many bulk data feed was implemented via connector.
• Permits information was sent back to SAP tables for record and audit processing. Bidirectional feed use case on Mule.
• Implemented the even driven architecture in Salesforce for MuleSoft wherein Confidential Id, a unique identified to Confidential issued by city authority is appended onto integration URL which was triggered by user action is sent in queue to be processed depending upon resources availability. From end user no time lags were noticed ever, appeared to look real time indeed.
• Scheduler was also configured for out flow of data at specified intervals.
• Tedious to process ad-hoc quotes and proposal for volume of orders
• Often delay in invoice generation
• Not an efficient method identified yet for up selling
• Payments are not integrated, required to collect the parts/services number, unit purchased and then check the price in another system prior printing the PDF. Most of all if there is rebate or specials, it takes longer than usual to come up with accurate number which can be released to customer
• Multiple order and subscriptions another area to be re looked
• Lack of automated way for partner discounts
• Processing discount on batch orders goes through lot of checks, cause delay, is there way to set approvals in the system itself?
• User modified templates whereas in need of standard quote template
• Not effective method to do multi line quote editing
• Is there really a way to bundle products that we offer and services that customers are entitled to?
• How do we handle renewals effortlessly
• Quote Line Editor
• Product Rule
• Bundle Products
• Guided Selling
• Quote Template
• Multidimensional Quote
• Contract, Renewal and Amendments
• Processing batch discount tedious
• User modified templates whereas in need of standard quote template

Confidential

Environment: SalesForce.com, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE

Platform: SalesForce.com

Tool: Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules, Email templates, app-exchange packages, reports & dashboards, entity Relationship model, SalesForce.com standard and custom objects, fields, Page layout, approval process

Duration: Jan 2017 - October 2018

Software: SalesForce.com development tool, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE plug in 3.4 supported, Apex explorer version, Apex data loader 20.0 CVS

Sr. SalesForce.com Solution Architect

Responsibilities:

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Create and manage open, collaborative, and productive client interactions. Track, manage, and drive issues to closure.
• Organize and facilitate daily stand-ups, sprint planning, demos and other Scrum-related activities/meetings. Track and communicate sprint/release progress. Update agile tracking tool to provide transparency on product and sprint backlogs.
• Work with IT resource managers, functional managers and consultants to secure needed resources and resolve resource conflicts
• Responsible for managing and overseeing the operation of assigned project, including conducting design sessions, setting milestones, reviewing progress, reporting status, and managing issues and risks
• Manage the development and implementation of integrity programs and related procedures, direct projects and tasks, including the development of work scope, budget, schedules and resource requirements. Analyse data and identify performance trends, methodologies and changes to policy or programs and determine regulatory impacts
• Identify and proactively manage changes in scope, and ensure that the business value of the project is still achieved
• Organize and facilitate the tasks for technical teams, supporting release planning, meetings, performance reporting, project reviews, risk management and team retrospectives.
• Manage the lifecycle of a learning program, from initial design to pilot, broader roll-out, continuous improvement, and re-invention as required.
• Work with speed and urgency in an Agile environment, using Agile methodologies with a goal of defining canonical solution models that maximize reuse and ensure team velocity
• Evaluate the effort and come up with the plan to build the community in salesforce for the portal user using lightning. Add self-registering feature too
• Marketing cloud procurement in enterprise edition, installation implementation setup.
• User configuration User Definitions, Scope by User vs. Non-Scope by User and applicable considerations.
• Marketing Cloud Home Page Navigation configuration for the audiences of marketing cloud.
• Email Application Home Page, Distribution Folder setup.
• Sender, delivery profiles considerations.
• Define commercial and transactional emails.
• Build the brand.
• Handshake between salesforce.com and Salesforce Marketing Cloud accounts to communicate with each other.
• Home page setup, define workflow
• Triggered Email Sends to create and send automated messages to Salesforce contact, lead, account, task case event records when object records are created and/or updated.
• Define subscriber rules.
• Validate path to email success organize content, select template, consider content form, color code, test send, send email and track email

Confidential

Environment: SalesForce.com, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE

Platform: SalesForce.com

Tool: Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules, Email templates, app-exchange packages, reports & dashboards, entity Relationship model, SalesForce.com standard and custom objects, fields, Page layout, approval process

Software: SalesForce.com development tool, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE plug in 3.4 supported, Apex explorer version, Apex data loader 20.0 CVS

Sr. SalesForce.com Solutions Architect

Responsibilities:

• Comprehend functional requirements and provide the Business Solutions. Strong customer focus while determining solutions.
• Work with multiples vendors, near-shore and offshore.
• Work in a large program with others Application Architects.
• Manage group dynamics, facilitate team interaction, and negotiate effectively
• Translate business requirements into well-architected solutions that best leverage the Salesforce platform
• Manage the technical delivery of custom development, integrations, and data migration elements of SF
• Coach and mentor junior technical resources; own responsibility for on-going technical development of technical resources on the project
• Drive platform roadmap and adoption of product releases by engaging with business and IT leaders within in the organization and with Salesforce and vendor product teams
• Provide consultative support, define technical solutions and evangelize functional and technical capabilities of the platform. Identify potential risks and impact on operations associated with new solutions
• Drive continuous improvement of implemented solutions. Simplify and modernize solutions and services by planning standardized interfaces, removing redundancies, improving efficiencies, sharing feature / functionality context across multiple business lines, solutions and business needs
• Be fluent and current on architecture trends with an eye on market/technical conditions and future direction.
• Work with speed and urgency in an Agile environment, using Agile methodologies with a goal of defining canonical solution models that maximize reuse and ensure team velocity
• Rebuild the existing custom forecasting feature that tracks the seeds sales into lightning.
• Use of native product catalog, product configuration
• Price calculation, automated system calculated discounts configuration
• Use of bundles for configuring and pricing products
• Design of approval process for quotes and contracts
• Discount schedules
• Effective use of quote templates
• Renewal process
• Seamlessly convert quote to order
• Manage discount at line level based on quantity, volume and prior agreement
• Group items on quotes, apply discount and pricing by group
• Document customization and generations as a part of end to end CPQ process
• Guided selling

Confidential

Environment: SalesForce.com, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE

Platform: SalesForce.com Cloud Platform

Tool: Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules, Email templates, app-exchange packages, reports & dashboards, entity Relationship model, SalesForce.com standard and custom objects, fields, Page layout, approval process

Software: SalesForce.com development tool, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE plug in 3.4 supported, Apex explorer version, Apex data loader 20.0 CVS

Sr. SalesForce.com Solution Architect

Responsibilities:

• Collaborate with project teams to provide or support deliverables, ensuring fit to standards and make design recommendation.
• Evaluate business and technical requirements, influence project direction, approach and key artefacts, directing early solution consideration around gaps/risks.
• Implement architecture to reflect short-term and long-term needs including technical/reference/standard architecture and governance, and collaborate on creating a roadmap to meet business needs.
• Provide guidance and recommendations for designing, building, testing, deploying and maintaining highly-available, scalable, and secure applications.
• Provide oversight, analysis, and evaluation for all aspects necessary to plan, design and deliver a high quality product
• Drive and participate in all applicable necessary workshops in an iterative development environment.
• Enforce standardization, consistency and process alignment across Force.com platform
• Proactively assess infrastructure and architectures for any risks and identify ways to increase efficiency, reliability, and capacity planning to meet growing business demands.
• Provide innovative input to utilize the rapidly maturing SFDC platform while maintaining system integrity
• Choose solution paths that balance the competing priorities of time, quality, scope, platform strengths/weaknesses, and team resource capability
• Responsible for roadmap, standards and compliance in a broad functional domain of customer engagement
• Strategize and evaluate between lightning and salesforce classic experience
• User adoption presentations for salesforce lightning
• Dive into lighting limitations around sales and customer service features, report, dashboards, chatter, file management, navigation, search, approval process changes, JS changes, lightning supported AppExchange products.
• Developing GUI using available lightning components with this winter 16 release
• Up to date product and pricing model, recommended selling options
• Approval automation, intuitive workflows
• Cross selling, manage discount offers, manage quote to cash process
• Keep contracts updated, help prepare quotes, navigate through the product catalogs
• Customized user interfaces and order management
• Best use of apttus configure price quote and contract management

Confidential

Environment: SalesForce.com, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE

Platform: SalesForce.com Cloud Platform

Tool: Apex class, Apex Trigger, Visual force, Workflow rules, Validation rules, Email templates, app-exchange packages, reports & dashboards, entity Relationship model, SalesForce.com standard and custom objects, fields, Page layout, approval process

Software: SalesForce.com development tool, Java SDK 6.0, Eclipse Client version 3.4, Force.com IDE plug in 3.4 supported, Apex explorer version, Apex data loader 20.0 CVS

Sr. SalesForce.com Solutions Architect

Responsibilities:

• Worked as Solutions Architect to produce a technical specification for custom development and systems integration requirements.
• Produce a detailed technical design document to match the solution design specifications
• Define the system architecture landscape, identify gaps between current and desired end-states, and deliver a comprehensive solution to achieve the desired business outcomes
• Complete/oversee the custom development and quality assurance efforts for custom work
• Translate business requirements into well-architected solutions that best leverage SalesForce platform
• Lead technical design sessions, architect and document technical solutions that are aligned with client business objectives
• Manage delivery of custom development, integrations, & data migration elements of SalesForce.com implementation
• Oversee the development of custom solutions and interfaces leveraging the SalesForce.com platform
• Manage application scope and client expectations
• Design and manage the execution of test plans to ensure a quality solution is delivered
• Demonstrate SalesForce.com thought leadership
• Conduct configuration reviews for on-going projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
• Developed Force.com Visual Force pages and built the integration to other third party solutions using Web Services APIs - Force.com SOAP and REST
• Exposure to enterprise systems, CRM, SFA, and ERP
• Managed Accounts, Contacts, Campaigns, Leads, Opportunities, Orders, Products, Price Books, Users, Roles, Profiles and Permission sets
• Be a credible subject matter expert to clients and partners on sales cycles and marketing events
• Provide detailed estimates
• Coach and mentor junior SalesForce.com resources, own responsibility for on-going development
• Support internal practice development activities such as training, recruiting, and offering development
• Work collaboratively with other Architects, as well as Developers, Project Managers, Business and Technology Partners
• Approach finalization federated versus delegated for SSO, authentication/authorization, use of siteminder and implementation of single sign on for all salesforce environments including dev and staging instances other than prod
• Salesforce release management for entire SDLC cycle through discovery, requirement, Scoping, development up until deployment.
• Prime focus on managing release while production migration handling overriding, version control and test coverage for smooth deployment
• Build and deploy salesforce 1 applications
• Manage multiple tasks and responsibilities in high-pressure environments, excelling at pinpointing and resolving problems in early project stages
• Look after environment management, release management, code versioning best practices, and deployment methodologies
• Use of Informatica 8.1.1 in the project
• Maintain and oversee the HTML/XHTML, jQuery, JavaScript, AJAX, UX/UI designs, SQL, SOAP-based Web Services, and Apex and SOQL derivatives
• Maintain a high awareness of industry issues & trends & keep other associates informed as appropriate with a view to incorporating these in future initiatives
• Team progress at a glance and see stories rolled up to features
• See blocks, defects, milestones, dependencies and do the risk management
• Integrate functional and regression test planning
• Build realistic roadmaps that balance scope, capacity, dependencies, and risks
• Get full transparency into capacity utilization
• Use fact-based governance for reliable status reporting
• Quantify team performance with burndown and burnup reports
• Drill down with detailed charts on productivity, predictability, responsiveness, and quality
• Sprint planning meeting to walk over user stories, sprint goals and sprint task and evaluate sprint planning versus commitment-based planning.
• Daily stand-up - review task board, team self-organization and to in corporate the varying skills enhancing the productivity
• Providing demonstration to product owner of the working product increment. Validate the acceptance criteria. Take into consideration the emerging requirements in the product backlogs
• Decomposition of epics into story points to make the dashboard manageable and prioritize the product backlogs
• Hereafter, refer some of service cloud work exposure
• Implementation of Case Management
• Implementation of Salesforce Knowledge
• Implementation of contact management
• Built Service Cloud Console
• Service Contracts and Entitlements
• Administration Essentials for the Service Cloud
• Administering Entitlements
• CTI Specific Includes:
• Private Branch Exchange (PBX)
• Interactive Voice Response (IVR)
• Automatic Number Identification (ANI)
• Predictive Dialing
• Softphones / Softphone Layouts in Salesforce
• Call Center Setup In Salesforce
• Telephone Application Programming Interface (TAPI)
• Dialed Number Identification Service (DNIS)
• Integrated Services Digital Network (ISDN)
• Automatic Call Distributor