SUMMARY:

Result - driven business and IT professional with a wide range of experience and diverse work history. Excel’s at leveraging diverse technology into successful business solution. Continually assessing IT and business strengths to provide innovative and creative solutions that strengthen business competencies and customer relationships.

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, Oh

Presales Technologist Manager

Responsibilities:

• Regional manager of 10 person team centered on SAN, NAS, VTL and Data Archiving solutions.
• Implement strategies for assessing customer business infrastructure and recommend short and long-term information technology solutions.
• Increase sales revenue achieved through program changes and effective project and time management.
• Provide increase team efficiencies in covering 15 states with 10 technical resources through improved soft skills (time management, skills assessment, executive discussion skills, and issue and conflict management) and defining sales opportunity planning.
• Direct and Mentor team members in principle practices of consulting. Provide lessons in discovering customer issue identification and solution selling.

Confidential, Atlanta, GA

Independent Consultant

Responsibilities:

• Contracted to assess business infrastructure for all companies and recommend short and long-term solutions and implementation strategies.
• Managed production processing, corporate help desk, networking (voice and data), and Windows and UNIX (Solaris and Lynx) infrastructure.
• Accountable for budgetary oversight, strategic planning, hardware/software procurement and staffing.
• Realized a 95% completion ratio in daily database load reliability (up from 75%), achieved through program changes, effective time management and team .
• $300K in monthly cost savings identified through improved asset inventory management; eliminating and consolidating telecommunications services and outdated equipment.
• 25% increase in corporate profits realized through leveraging existing in-house resources in conjunction with outsourcing the help desk function with remote facility support to a third-party.
• Assumed role of IT Operations Manager; planned and coordinates personnel and processes required to achieve consistent system availability and organizational performance to meet the company's business objectives.

Confidential, Mason, OH

Director/VP, Information Technology

Responsibilities:

• Executive manager responsible for corporate-wide technology solutions reporting directly to President/CEO.
• Set technology direction to produce continued growth and sustainable competitive advantage.
• Handled all IT contract negotiations and vendor relationships.
• Accountable for $8M corporate IT budget and directed staff of 30.
• 30% reduction in support costs generated by converting 60% of the organization from standalone server and terminals to consolidated central processing.
• Business community liaison. Project manager for scope, design and development of an in-house Automated Clearing House (ACH) application. Partnered with Federal Reserve Bank and other banking partners to electronically debt delinquent customer transactions for transfer into corporate receivable account. The application collected $4M of aged customer debt within eighteen months of building and implementing.
• Analyze and implement 20% cost reductions in licensing and maintenance fees yielded through consolidation of Hardware/Software and support resources. Also achieved cost saving through non business core outsourcing.

Confidential, Cincinnati, OH

Manager, Technical Solutions

Responsibilities:

• Manage business relationships with client executive management and grow revenue. Formulate long-range plans for team development and business growth.
• Create strategic business aliens with telecommunications carriers
• Project manager for cross-functional team to deliver roll-out of $1M North American WAN infrastructure project for 30 locations within six months.
• Coordinate team travel, shipment of product (Canada), liaison to remote facilities; coordinate remote site prep, product inventory recovery and management reporting.
• Project Manage & Develop prototype retail credit card application and support system for Payday lending industry.
• Research & Design detail fiber and LAN connection wiring schema for large Hospital expansion.

Confidential, Cincinnati, OH

Telecommunication and Call Center Manager

Responsibilities:

• Directed ten technical associates on voice and data communications team, and ten 20/7 help desk call center associates performing business applications and support for 130-store nationwide chain.
• Coordinated all network changes and updates to optimize remote access, network response and availability.
• Provided PBX support for all remote stores. Managed $10M budget for all corporate-wide voice and data services.
• Project team lead and lead negotiator for expense reduction ($750K) for procurement of additional corporate office mainframe hardware and software.
• Develop project plan and manager team for corporate PBX upgrade affecting 700 users in less than two days and without service disruptions.
• Manage Tier I, II and Tier III help desk personnel to effectively manage cross-departmental activities, including: trouble ticket and service request acceptance and escalations. Also manage IT project implementations; and vendor, contract, and asset management functions.

Confidential, Cincinnati, OH

Team Lead, Mainframe Communication

Responsibilities:

• Mainframe software network changes for retail customer base and ATM connectivity.
• Interfaced with customers for specific network configuration and design changes.
• Coordinated problem resolution efforts for wide variety of network topology.
• Supervise staff of 3 senior level communication analysis and 4 junior network programmers.
• Created and Mentor a diverse team for supporting one of Bancorp’s largest customers.
• Designed problem action matrix for staff members, scheduled sessions, and provided mentoring and support during staff rotations.
• Interface with internal and external customers, create and provide budgeting for project scope and implementation, supervise team members during project.