SUMMARY:

• Sr. Salesforce Developer / Lead with around 13+ years of professional IT Software development experience with strong Object Oriented Analysis, Designing and Programming skills with 7+ years of strong experience in Salesforce.com (SFDC) as Lead Developer and Administrator with experience in Design and Development of applications on Force.com platform and 5+ years of experience in .NET Development using MVC and WCF applications.
• Has comprehensive understanding of CRM Business processes and involved in various SFDC implementations covering Lightning component development, Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Einstein, CTI Call center, Live Agent, Omni Channel and App - exchange application and solid integration experience using REST and SOAP.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming Business requirements into User requirement specification, Functional Requirement Specifications Document (FRD) and Use Case narratives
• Hands on experience on Custom User Interface using Visual Force Pages, Custom Controllers, Custom Components and experience in handling Apex Governor Limits
• Salesforce Configuration:- Profiles, Roles hierarchy, Sharing Rules, templates creation, Data Loading using Apex Data Loader, Objects & Field creation, work flows, Approval Process, data analytics, Validation Rules, Formula Fields, Process Builder, Visual WorkFlows, Single Sign On, CTI, Live Agents, & Omni Channel.
• Experience in SOQL, SOSL and Integration of Salesforce.com with external applications by using Web Services API’s like REST, SOAP and Metadata API.
• Salesforce Customization:- Well versed in writing Apex Classes, Visual force, Triggers, SOQL and SOSL queries, Apex Custom web services, Apex Triggers, Debugging, using REST in apex, Visual force component, Test classes, Remote Object, JavaScript Remoting, Deployment using change set and ANT tool.
• Excellent knowledge of developing custom Lightning Component, Design Patterns & RESTFUL APIs, Securing applications & Sales and Service Cloud .
• Experience of working on ASP.NET MVC 5.0, ASP.NET, Entity Framework, WCF, C#.NET, LINQ, Design Patterns, ColdFusion, PHP, ASP, AJAX, JQUERY, Angular JS, Java script, Microsoft SQL Server 2012, Oracle 8i/9i/10g, DB 2 and other tools on Unix and Windows.
• Proficient in Data Migration from traditional applications to Salesforce Using Data Loader Utility and Informatica on Demand Data Loader.
• Experience in MSBI tools SSIS, SSAS and SSRS.
• Managed software project life cycle (requirement analysis, Functional/Design Specifications, HLD, LLD & Test plans designing).
• Experience in implementing error handling, exception management, tracing and logging features.
• An effective communicator with exceptional relationship management skills with the ability to relate to people Confidential any level of business and management and excellent team building abilities.

TECHNICAL SKILLS:

Salesforce: Relationship, Validation Rules, Formula Fields, Workflow, Approval Process, Process Builder, Visual workflows, Sales & Service Cloud, Standard & Custom Objects, Escalation rules, Assignment rules, Record Types, Communities, Single Sign-on, Live Agents, Omni channels, CTI

Force.com: VisualForce, APEX, SOQL, SOSL, Restful API, Triggers, Test methods, Wrapper Class, Lightning Component, Web Services, JavaScript Remoting, Remote object

Client Side scripting: JavaScript, JQuery, Ext JS, AngularJS

Microsoft Technologies: Microsoft .NET Framework 4.5/4.0/3.5/3.0/2.0/1.1 , ADO.NET, WCF, TFS, VSS, Windows Services

Programming Languages: C#, VB.NET, LINQ, Core Java, C/C++

Web Development Technologies: ASP.Net, MVC, WCF, Web API, Web Services, AngularJS, Ajax, XML, XSLT, HTML, JavaScript, JQuery, JSON, CSS, UDDI, WSDL

BI and Reporting Tools: SSIS, SSAS, SSRS, Crystal Reports 10/9/8

Databases & Database Technologies: SQL Server 2012/2008/2005 , Oracle 10g, 11i, MySQL, DB2, LINQ, ADO.NET, Entity Framework

Tools: & Utilities: TFS 2015/2012/2010 , Visual Source Safe, SVN, Visual Studio 2015/2 /2005/2003 , TOAD, JIRA, HP Quality Centre

Operating Systems: Windows 10/7/XP, Windows Servers

Web servers: IIS 7.5/7.0/6.0/5.0 , Apache

Methodologies: SCRUM, AGILE, Waterfall

PROFESSIONAL EXPERIENCE:

Confidential, Linthicum, MD

Salesforce Architect & Team Lead

Responsibilities:

• Worked with the user group for requirement gathering throughout the planning and implementation.
• Point of contact for HBX team to have smooth integration with Salesforce
• Providing solutions and approaches to BA and stackholders.
• Email2Case configuration.
• Converting business requirement document to technical design specification.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Reports & Dashboard developed as per requirement.
• Client side scripting using Jquery, and UI design with HTML & CSS.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Worked on Communities and partner communities

Environment: Force.com platform, Lightning Component, VisualForce (Pages, Component & Controllers), Apex Language, Data Loader, Triggers, Test Methods, Debugging, Web Services, JavaScript Remoting, Remote object, Angular JS, Escalation Rules, Assignment Rules, Record Types, Service Cloud, CRM, Call Center, CTI, Omni Channel, Live Agent.

Confidential, New Jersey

Lead Salesforce Developer/Admin

Responsibilities:

• Involved in group for requirement gathering throughout the planning and implementation.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created Data Validation rules and Formulas as per business requirement.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Designed and developed VisualForce pages based on the business requirements.
• Used SOQL and SOSL in APEX.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Provided ongoing SalesForce.com maintenance and administration services including periodic data cleansing, custom objects, workflow.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Created and used Email templates in HTML and VisualForce.
• Implemented Lightning component to migrate application from Salesforce Classic to Lightning to be accessed by other devices like Mobiles, tablets etc.
• Worked on Lightning controller, Helpers, Events, CSS & APEX Controller to create lightning components.
• Single Page Application using Lightning components framework.
• Created Aura Enabled methods in Salesforce and used in Lightning Components.
• Implemented Application Level Security includes XSS, CSRF and SOQL Injections.
• Created custom objects, users, custom profiles, page layouts, and record types to meet business guidelines.
• Developed workflows, assignment rules, escalation rules, case teams, support settings, custom settings and other inbuilt functionality.
• Exported data from legacy system and imported into SFDC through Apex data loader.
• Uploading of fresh leads, contacts, accounts, tasks, opportunities, referrals, etc. through mass update.
• Worked on Communities and partner communities

Environment: Force.com platform, VisualForce (Pages, Component & Controllers), Lightning Component, Apex Language, Data Loader, HTML, Java Script, Triggers, Test Methods, Debugging, Web Services, Angular JS, JavaScript, SOQL, SOSL, Escalation Rules, Assignment Rules, Record Types, CRM.

Confidential

Salesforce Lead Developer / Admin

Responsibilities:

• Co-ordinate with the team involving in time-to-time meetings and obtain fruitful solution.
• Development activities on the salesforce.com platform using Apex and Visual Force.
• Support the creation of customizations and integrations required to solution delivery.
• Apply best practices and experience to build Salesforce.com applications.
• Developed Implementation Plans.
• Deployed Code to Sandboxes and Production.
• Developed Test Classes to increase the Code Coverage
• Ensure compliance with security policy through profiles, roles and permission sets
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Implemented Salesforce.com customizations using Apex (classes, triggers and web services) and Visualforce.
• Application customization for sfdc.com online version using Apex triggers, Visualforce pages and Apex classes, SOAP API.
• Involved in creating Apex classes, Visualforce pages, Triggers, Workflows, Batch Apex Classes and Schedulers
• Followed Agile Methodology.
• Implemented Application Level Security includes XSS, CSRF and SOQL Injections.
• Quality and Timely delivery based on the complexity and deviation from the specifications requested by the client.
• Extensive use of JQuery, JavaScript.
• Used several design patterns like singleton, Factory Pattern, and Strategy Pattern.
• Developed the service layer using WCF to access different module and related information.

Environment: Salesforce, VisualForce, Apex, Workflows, Approval Process, SOQL, SOSL, Web Service, Escalation Rules, Assignment Rules, Record Types, C#.NET, ASP.NET MVC, WCF, ADO.NET, JavaScript, JQuery, SQL Server 2008

Confidential

Senior Salesforce Developer / Admin

Responsibilities:

• Worked on Admin items on Configuration changes - including Profile Updates
• Managed ongoing monthly and weekly data loads to Salesforce
• Analysed and reviewed business, functional and technical requirements; create process flows/diagrams
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers
• Developed and create customized reports and dashboards
• Developed Test Classes to increase the Code Coverage
• Implement Change Requests between and along with the projects for the existing applications.
• Quality and Timely delivery based on the complexity and deviation from the specifications requested by the client.
• Implemented JQuery for client side validations.
• Implemented LINQ for querying, sorting, filtering the complex objects.
• Worked in ASP.NET security mechanism such as Impersonation, Authentication and Authorization
• Hands on experience on implementing AJAX functionalityy for partial page rendering through JSONP.
• Implemented web based case management automation - Web to Case (on Case Object) to track and solve customer's issues
• Written numerous SOQL and SOSL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor's limits.
• Wrote Apex batches, test methods to build synchronization of phone field with master database.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application
• Developed custom reports which handles large set of data using Visualforce, HTML, CSS, JavaScript, AJAX, jQuery, Apex, SOQL.
• Developed Apex test classes for the Apex Triggers & Controllers and used Change Sets to deploy the components to production environment.
• Created and customized various joined and custom Reports & Dashboards based on the business requirements

Environment: Salesforce Sales Cloud & Service Cloud, Apex, VisualForce, SOQL, SOSL, JavaScript Remoting, Remote Object, C#.NET, WCF, MVC, Entity Framework, Web Services, CSS, XML, JavaScript, JQuery, SQL Server 2008, AJAX, SSRS

Confidential, Alpharetta, GA

Senior Salesforce Admin / Developer

Responsibilities:

• Co-ordinate with the team involving in time-to-time meetings and obtain fruitful solution.
• Analysed and reviewed business, functional and technical requirements; create process flows/diagrams
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers.
• Developed and create customized reports and dashboards
• Implemented ASP.NET MVC pattern mechanism to display product catalogs.
• Developed the services using WCF to access catalog and basket related functionality .
• Implemented JQuery for client side sorting and validations.
• Worked in ASP.NET security mechanism such as Impersonation, Authentication and Authorization
• Implemented Application Level Security includes XSS, CSRF and SOQL Injections.
• Created Web Service and consumes in Salesforce by generating WSDL.
• Implemented Sales and Service Cloud application for Confidential .
• Worked closely with Business Analysts to perform detailed analysis of business and technical requirements.
• Designed and deployed Custom tabs, Custom Objects, Components, Visual Force Pages, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates. Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language Confidential backend and Visual-Force pages as user interface. Manipulated existing code, write and execute SOQL queries, test senior developers' code and configuration between environments.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization

Environment: MVC, Entity Framework, ASP.NET, C#.NET, LINQ, ExtJS, XML, JavaScript, SQL Server 2008, AJAX, Web Services, Salesforce (Sales and Service Cloud), VisualForce, APEX, SOQL, SOSL, Escalation Rules, Assignment Rules, Record Types.

Confidential, Alpharetta, GA

Senior Software Engineer

Responsibilities:

• Worked with Delivery managers to ensure the timely delivering of development.
• Followed agile methodology.
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Defined Lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Page layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Validation Rules, Workflows and Approval Processes.
• Participated in the bug review meetings, updated requirements document as per business user feedback and change in functionality of the application
• Developed application using MVC, C#, SQL Server, JQuery, WCF, LINQ.
• Perform routine procedures to seek database/SQL optimization opportunity.
• Ensure the installation and testing of major releases to complete in a timely and error-free manner
• Deliver new and complex high quality solutions to clients in response to varying business requirements
• Responsible for effective communication between the Interfacing Applications.
• Prepared Database Design, Stored Procedures and SQL Jobs to generate the various reports.

Environment: MVC, C#, ASP.NET, LINQ, XML, JQuery, JavaScript, SQL Server 2008, MS Excel, Web Services, WCF