Senior Business Intelligence Analyst/ Product Owner Resume NY - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential, NY

Senior Business Intelligence Analyst/ Product Owner

Responsibilities:

Analysis of data (credit applications, econtracts, aftermarket, product) and creating reports for stakeholders in Excel and Tableau
Run queries in SQL Server Management Studio and Tableau to provide data to stakeholders
Work daily with a team of application developers, QA developers and a ScrumMaster to construct innovative software solutions
Liaison between the stakeholder and BI Analytics Team. Collect stakeholder project requirements and communicate them to the BI team
Prioritize and maintain the sprint backlog and perform story elaboration with the implementation team
Set objectives for the sprint and work with the implementation team to assure those objectives will be fulfilled by the end of the sprint
Possess an in depth knowledge of goals and desired objectives of the features or set of features
Provide guidance and assist with alternative solutions within the team
Review and demonstrate sprint related work with stakeholders

Confidential, Garden City, NY

East Region Performance Analyst/ Assistant Vice President

Responsibilities:

Analyzed and interpreted data, reported unusual trends. Provided clear and concise analysis to the management team
Partnered with the National Reporting team to ensure accurate daily/weekly/monthly publication of the site’s metrics
Produced executive reports, business review presentations as required
Designed reporting solutions for the site. Produced ad hoc reporting as needed considering applicability of such reports for other sites/channels
Partnered with MIS to put reports into production
Recommended and implemented ways to streamline and automate reporting processes to save time and resources

Information Analysis Manager/ Assistant Vice President

Confidential

Responsibilities:

Completed monthly financial reporting and analysis for the Call Center and Research departments
Managed monthly meetings with production managers to review results and identify changes for forecast cycles
Prepared and update capacity models for the Call Center and Research on an ongoing basis
Calculated unit cost by accounts serviced and by productivity on a monthly basis
Ran monthly queries in order to obtain electronic check information by fico and by product
Prepared eCAF forecasting and eSuppression reporting
Participated in Customer Service projects to identify opportunities/ changes in reporting needs
Worked with Customer Service management team in order to provide ad hoc reports as needed

Budget/ MIS/ Reporting Manager/ Assistant Vice President

Confidential

Responsibilities:

Coordinated completion of the annual plans and mid year budget reforecasts for seven departments
Responsible for department staffing, efficiency models, forecasting and planning.
Responsible for all budget transfers, revisions to budgets, and any system inputs
Explained expense trends and variances (budget vs actual) on a monthly basis
Created annual budgets and reviewed monthly cost center reports with department managers.
Identified efficiency and control enhancement opportunities
Prepared key performance measures. Identify, research and explain unusual trends and variances.

Confidential

Reconciliation Manager/ Assistant Treasurer

Responsibilities:

Analyzed risk and reduced financial exposure of 100+ various general ledger accounts
Compiled monthly documentation to support write - off proposals and proof packages
Provided guidance/support to reconciliation staff in regard to write-off recommendations
Conducted audits to ensure departmental compliance and system restricted guidelines
Prepared monthly/quarterly/annual financial reports to area managers and senior management
Participated in special projects as needed

Research Services Supervisor

Confidential

Responsibilities:

Managed, trained, and reviewed productivity reports for a staff of nine representatives
Acted as a liaison between the Research Department and Collections in multiple regions
Managed the tracking, quality, and completion of subpoenas
Coached representatives of advancement and career opportunities
Developed new strategies to increase employee motivation and productivity

Research Specialist

Confidential

Responsibilities:

Researched and corrected misposted payments for auto loans, leases, and personal loans
Communicated with customers through written correspondence in response to their inquiries
Updated information to various credit bureaus based on customer information
Compiled customer information for subpoenas

Primary Collections Representative

Confidential

Responsibilities:

Contacted customers 15-45 days delinquent regarding payment for auto loans/leases
Strong Excel proficiency as well as other Microsoft Office applications.
Proficient in a variety of proprietary databases and operational servicing systems.
Essbase, SAP, Discoverer, SQL, Toad, Cognos, SSMS, Tableau, Salesforce