SUMMARY:

• Over 9 years of IT experience including 6+ years of applied experience in SFDC implementations and 3 years of experience in Java/J2EE/ webMethods project implementations for various clients playing pivotal roles in providing clients with Business Solutions, Technical Architecture, Data architecture, Development and Administration services.
• Performing Solution architect, Technical architect roles and Dev Lead across multiple projects to implement complex projects using Salesforce platform for various clients.
• Enriched with experience working on different industry domains i.e. Healthcare, Life Science, Non - Profit, Asset Management, Medical Equipment.
• Implemented CRM custom integration solutions for top salesforce.com clients like Owens&Minor, J&J, Deloitte
• Have worked with both Waterfall and Agile methodologies for project management and delivery.
• Have worked on designing Web and Mobility based solutions catering to Sales and Customer Service Management
• Have experience in understanding and documenting Business requirements and translating them to technical requirements, further architecting technical solutions, implementation, configuration, unit testing and deployments to cover end-to-end lifecycle of project/product.
• Good development experience with Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Experienced in working with Sales force developer toolkit (Apex, visual force, force.com IDE, SOQL and Web services).
• Lightning development and configuration experience for custom UI components.
• Strong experience in defining and managing custom Objects, creating page layouts, field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Sales Force.
• Experience developing Saas based applications using REST or SOAP-based web services (SOA)
• Experienced in Developing Internet/Intranet applications, J2EE technologies- Java, JSP, Servlets, HTML, XML and JavaScript.
• Experience working with salesforce.com Sandbox and Production environments.
• Proficient in Data Migration from Traditional Apps to Sales force Using Data Loader Utility.
• Strong foothold on SDLC processes including Waterfall as well as Scrum-Based Agile Methodologies with experience in SOX & GxP compliant validation projects
• Experienced in building Custom Controllers/ Components, Advanced Search Functionality, Reports, Dashboards, Tabs.
• Experienced in working with Web Services for handling requests and API.
• Good Experience with Service Cloud, Sales Cloud and Chatter.
• Worked on the designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Experienced in working with relational databases like Oracle and SQL Server.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Team player with good communication, interpersonal, and presentation skills.
• Hands on experience with JBoss, Tomcat, Apache servers usage
• Experience with Analysis, Design, Development and testing. Exposure to full life cycle of integration projects.
• Excellent analytical, problem solving, communication and interpersonal skills, with ability to interact with individuals at all levels and can work as a part of a team as well as independently
• Hands on experience with JBoss, Tomcat, Apache servers usage
• Worked with different data sources, e.g. Oracle 9i, 10G, SQL server

TECHNICAL SKILLS:

CRM Tools: Salesforce CRM, Sales and Service Cloud architecture, Marketing Cloud, Custom Cloud, Salesforce1 mobile, Lightening framework development, Data and migration utilities, IDE, Apex, Object, Triggers, Batch Apex, Schedulers, SOQL, SOSL, Visual Force Pages/Components, WSDL, Apex SOAP/Rest Web Services, APIs, Salesforce connect/External Objects, Workflow & Approvals, Dashboards, Analytic SnapshotsCase Management, Reports Automation, Veeva CRM, App exchange products - CongaAdobe, DocuSign etc.

Middleware: Informatica cloud, webMethods Product Suite 9.x

BI/Analytics Tools: Tableau, Qlik, Einstein Analytics

Adapters: JDBC Adapter, Rosettanet adapter, SAP R/3 Adapter

Operating Systems: Linux, IBM-AIX, UNIX, Mac OS X, Windows versions

Languages:: C, C++, Java (JDBC, EJB, JSP, Servlet), SQL, C#

Databases:: MS-Access, Oracle 9i/10g, SQL, PL/SQL, SQL Server

Web Technologies:: HTML, JavaScript, CSS3, J2EE (Servlets, JSP), JS Frameworks (NodeJS, AngularBootstrap)

Web Application:: Servers Apache Web Server, Tomcat 4.x/5.x/6.x/7.x

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA, Jersey City, NJ

Salesforce Technical Architect and Dev Team Lead

Responsibilities:

• Working as Salesforce system architect and Technical Lead designing the solution based on Business requirements for Sales, Service streams of the client in Lightning platform.
• Designing key technical components of the solution and leading the technical resources to develop and deliver the project deliverables
• Created technical specifications and high-level design documents for sharing with technical resources for delivery and implementations
• Designed and developed custom objects, Visualforce pages, apex classes, triggers, workflow, validation rules, email alerts as part of solution building
• Integrated custom Salesforce application with other applications using Integration protocols such as SOAP, Rest webservices, custom APIs
• Integrated with legacy in-house database using Salesforce connect and external objects.
• Created mapping documents for complex integrations between middleware interfaces as end point to Salesforce
• Built custom lightning interfaces for the business needs and using the external object data to replace some of legacy applications with Salesforce
• Created test case scenarios and helped testing resources to perform QA, UAT testing before Prod delivery of code and application
• Performing environment manager role and creating/refreshing instances as per the technical team needs
• Performing deployment manager. Streamlined deployments using ant migration tool. Handling dev, test, prod environment code/config deployments
• Handling Post go-live prod support and working on bugs reported by users. Assigning the bugs to dev resources and testing, migrating to prod environment once fixes are completed
• Handling data migrations using data loader and other tools in all lower and higher orgs
• Mentoring offshore team and junior onsite resources on key technical skills and guiding through out project implementation
• Conducted technical design and code review sessions with team. Tracking and reviewing the delivery to ensure the best practices and design principles are adhered
• Created Technical Architecture Guide for entire Salesforce implementation for reference to admins and developers.

Skillset: Lightning Platform, Sales cloud, Service cloud, Lightning custom component development, Apex classes, Triggers, Batch, Scheduler, Salesforce.com Custom/ Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, Rest API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, HTML, Java Script, CSS, WSDL, SOAP, XML, Wave Analytics, Salesforce connect and external objects, Azure database designingApp exchange products - Conga, Docusign

Confidential, Titusville, NJ

Salesforce Architect and Sr. Developer

Responsibilities:

• Working as SFDC Architect for multiple Business applications, communicating with internal clients and 3rd party softwares for external clients.
• Architected customized in-house built applications with better Web based User Experience for Custom Sales and Service cloud users.
• Integrated with 3rd party applications like Informatica, Qlik, Tableu for data warehousing and BI usages.
• Integrated with third party system middleware tool webMethods for industry standard service bus layer.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Migrated many visualforce page functionalities to custom lightning components as part of lightning readiness
• Utilized frameworks like Bootstrap and Angular frameworks for smooth UI and responsiveness.
• Customized Veeva application used by Call center agents.
• Orchestrated the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Created Web Services for handling requests and API and Saas based applications using REST or SOAP-based web services (SOA)
• Interacted with various business team members to gather and documented the requirements.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Developed interactive UIs using Visual Force, HTML, CSS and JavaScript.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Implemented in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Hands on experience with Service Cloud, Sales Cloud and Chatter.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Skillset: Service cloud, Custom cloud, Force.com sites, Apex classes, Triggers, Batch, Scheduler, Salesforce.com Custom/ Standard Objects, Lightning component development, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, HTML, Java Script, CSS, WSDL, SOAP, XML, Qlik, Tableau, Veeva CRM

Confidential, Virginia, VA

Sr. Salesforce Developer and Administrator

Responsibilities:

• Involved as SFDC developer and Admin for multiple Business applications communicating with internal clients and 3rd party softwares for external clients.
• Used Apex Language, Apex Trigger, Apex Batch, Apex Scheduler, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers).
• Integrated with ERPs and third party systems such as SAP using middleware tool Mulesoft and customized adapters.
• Performing the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Created Web Services for handling requests and API and Saas based applications using REST or SOAP-based web services (SOA)
• Interacted with various business team members to gather and documented the requirements.
• Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Developed interactive UIs using Visual Force, HTML, CSS and JavaScript.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
• Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application.
• Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects.
• Implemented in detail for setup for users in such a way that Campaigns help users to evaluate each marketing activity.
• Hands on experience with Service Cloud, Sales Cloud and Chatter.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Involved with Salesforce.com Premier Support and handled the support cases with the help of salesforce.com support.

Skillset: Force.com Platform, Salesforce Enterprise Edition, Apex classes, Triggers, Batch, Scheduler, Salesforce.com Custom/ Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, Mulesoft connectors, SAP, SOQL/SOSL Queries, Workflow & Approvals, Reports, Eclipse, Force.com Eclipse Plug-in, SalesForce.com Sandbox, Email Services, Security Controls, HTML, Java Script, CSS, WSDL, SOAP, XML

Confidential, Atlanta, GA

Salesforce Developer and Consultant

Responsibilities:

• Design and development of solutions for Business Integrations with multiple applications using Software AG webMethods middleware Product suite and applications.
• Implemented A2A, B2B Integrations, EDI and Service Oriented Architecture(SOA) applications using webMethods products and Java programming with designs.
• Responsible for creating flow services, documents, triggers, adapter services and connectors.
• Responsible for creating AS2, FTP communication modes for Integration with external B2B vendors.
• Developed many java web services to support policy, claims services
• Defined custom attributes for EDI documents at design time and associated them with TN document types.
• Created the flat file dictionaries for the segment mapping for the large files.
• Prepared several integrations to send/receive documents in EDI (X12 &EDIFACT), XML and Flat file formats.
• Performed administration activities including installation, configuration and security management with performance tuning for various webMethods components like IS, adapters, Broker servers, TradingNetworks, ActiveTransfer, Centrasite etc.
• Analysis, design, development of Electronic Data Interchange(EDI), XML, WebServices and Flat file integrations.

Skillset: Core and advanced Java, webMethods IS (8.2,9.5), webMethods Deployer, Broker, Trading Networks, Developer, Designer, Monitor, MyWebmethods Server, EDI, Flat Files, Java, J2EE, JDBC, JNDI, Oracle, HTML SQL, XML, Shell Scripting, Putty, AutoSys agent.

Confidential, Sunnyvale, CA

Senior Java/webMethods Developer

Responsibilities:

• Worked on project with our client, developing their B2B/A2A Infrastructure using Java framework and middleware Integration suite of webMethods
• Responsible for ensuring stability for Client’s B2B/A2A supply-chain management system.
• Responsible for creating flow services, documents, triggers, adapter services and connectors.
• Responsible for creating AS2, FTP communication modes for Integration with external B2B vendors.
• Developed many java web services to support policy, claims services
• Defined custom attributes for EDI documents at design time and associated them with TN document types.
• Created the flat file dictionaries for the segment mapping for the large files.
• Prepared several integrations to send/receive documents in EDI (X12 &EDIFACT), XML and Flat file formats.
• Developed many JDBC adapter service between DB2, Oracle & SQL server.
• Implemented SOA architecture for legacy modernization
• Configured and administrate Portlets in My webMethods Server 8.1
• Worked on IS an administration and Broker administration activity in DEV and QA environments.
• Involved in IS Administration activities, Configure and Manage Server Setting with performance tuning and provided solution during error.
• Responsible for performance testing webMethods Broker publish subscribe with IS (Triggers).

Skillset: Core and advanced Java, webMethods IS (8.2,9.5), webMethods Deployer, Broker, Trading Networks, Developer, Designer, Monitor, MyWebmethods Server, EDI, Flat Files, Java, J2EE, JDBC, JNDI, Oracle, HTML SQL, XML, Shell Scripting, Putty, AutoSys agent.

Confidential

Java, .net Developer

Responsibilities:

• Responsible for gathering the Requirements and Project Documentation
• Responsible for preparing detail design documents, Unit testing and Performance testing documents.
• Developed Java based Web based tool for internal use for Training and skill test purposes
• Developed the GUI user interfaces in J2EE
• Writing test cases for the enhanced functionalities provided to the application
• Develop Stored Procedures, Functions, and views.
• Deployment of product on customer environment
• Involved in customer support
• Involving in code migration for different environments.
• Actively involving in production issues

Skillset: Core Java, J2EE (Servlets, JSP), Oracle, SQL, .net, ASP, HTML, CSS, Java script, Tomcat Apache, Linux, Windows NT