We provide IT Staff Augmentation Services!

Owner / Enterprise Service Management Consultant Resume

Raleigh North, CarolinA

SUMMARY:

  • Experienced professional with over 10 years of success in the initiation, execution, control, and closure of various Confidential Tivoli Maximo projects.
  • Successfully lead enterprise wide new installation, update, system integration, data migration with respect to time, budget, scope, and resources.
  • Expert application of Waterfall and Agile Methodologies with more than three solid years of facilitating scrum planning meetings and daily stand up meetings.
  • Excellent communication with stakeholders to effectively communicate project plan updates and statuses.
  • Proficient use of Microsoft Project, PowerPoint, and Visio, for documentation and presentation to senior - level management and/or stakeholders.
  • Proven ability to apply product management best practices.
  • Extensive knowledge in the application of ITIL v3.0 best practices for IT Service Management.

PROFESSIONAL EXPERIENCE:

Owner / Enterprise Service Management Consultant

Confidential, Raleigh, North Carolina

Responsibilities:

  • Lead program and project efforts for successful implementation of IT Service Management on ServiceNow Kingston Version
  • Implementation of upgrades of ServiceNow from Jakarta to London
  • Management of design, development, test, and business support teams to meet customer requirements on Maximo 7.5 platform
  • Implementation of Maximo upgrade from 7.5 to 7.6
  • Implementation of IU and approval workflow pushed to Maximo Anywhere 7.6 to support global asset management life cycle
  • Designed project and portfolio management intake process according to best practices
  • Facilitated bi-weekly and Monthly Steering committee program/project status meeting

Control Desk Architect / IT Project Manager

Confidential, Research Triangle Park, North Carolina

Responsibilities:

  • Lead technical design and development efforts of initial implementation and roll out of Confidential Control Desk 7.5.1 based on software development life cycle
  • Design and implement installation on Linux environment infrastructure per product best practice for scalability and accessibility
  • Develop and implement web service integration between Incident and Service Request applications with external finance and ERP systems
  • Document and present function and technical design to senior management and project stakeholders for review and approval
  • Collaborate with business teams on post implementation process enhancement and defects
  • Planning and presented of education and training based on business process and custom applications

Maximo Business Consultant / Lead Project Manager

Confidential, Sunnyvale, California

Responsibilities:

  • Lead deployment and support strategies for Confidential Maximo implementations, customizations and client support.
  • Design of Maximo Anywhere 7.5 Asset, Issues and Returns, Service Request and Work Approval applications.
  • Management of offshore development teams to ensure adherence to software development life cycle best practices.
  • Creation of fiscal year project plans based on allocated budget and resources.
  • Responsible for Confidential problem manage records (PMR) escalation process between client and 3rd party support from Confidential client service teams.
  • Creation and delivery of weekly project status reports based on project communication plan.

IT Infrastructure Project Manager

Confidential, Phoenix, Arizona

Responsibilities:

  • Strategic planning and project leadership over Confidential Tivoli Maximo / TAMIT v7.1 migration, configuration, administration, upgrade and troubleshooting.
  • Conduct onsite assessments for project feasibility, gather business requirements, and execute project plans for various business groups to understand the approach to seamlessly separate business infrastructure.
  • Perform analysis of project schedules to ensure compliance with Change Management processes.
  • Maintain and update Assets and Configuration Items impacted by project activities in Maximo / TAMIT v7.2.
  • Working sessions with Service Assets and Configuration Management teams to document and plan best approach to migration of Maximo v7.1 data to ServiceNow.

Maximo Analyst / IS Project Manager

Confidential, Tucson, Arizona

Responsibilities:

  • Proactively researched and provided information for business area management to make effective decisions in the use Maximo v7.1.
  • Developed workflows in Maximo v7.1 based on client requirements for process improvement for Asset management, Change management and Work Order management.
  • Creation of SQL scripts to Assist in data clean-up activities in Maximo V7.1.
  • Configuration of Maximo 7.1 using application designer and database configuration tool.
  • Configuration of BIRT reporting tool for o Asset, Change, and Work Order applications.
  • Documentation of operational functionality (user guides) of custom features in Maximo V7.1.

Enterprise Asset Management / Maximo Consultant

Confidential, Phoenix, Arizona

Responsibilities:

  • Managed a team of web developers and graphic designers in the implementation of Confidential Maximo V6.X and 7.1
  • Implemented Maximo Mobile 7.1 enhancements using J2EE development environments.
  • Assist in providing technical specifications for successful integration of Tivoli Asset Management for IT of the following versions: 6.2.4/7.1.1/7.1.2/7.1.3 this is in conjunction with Maximo add-ons for multiple industries.
  • Acted as main point of contact between Technical Architect, Sales Manager, Director of Technology, V.P. of Operations, and Chief Executive Officer.
  • Classification of client service request using ITIL incident and problem management practices in Confidential Maximo V6.X and 7.1.
  • Created and Implemented Systems Release and Change Management ITIL guidelines and procedures.
  • Configuration of Maximo V6.X and 7.1 using application designer and database configuration tool.

Manager of IT Client Services

Confidential, Phoenix, Arizona

Responsibilities:

  • Received and responded to client inquiries of DigtalGlobe products via phone or email. Handling an average call volume of 40 calls per day.
  • Assisted with tier 2 support documentation for IT service desk knowledge database following the Rapid Problem Resolution (RPR) method in Maximo v6.2.
  • Installation, and configuration of map-handlers to ensure software integration compatibility with multiple web browsers.
  • Monitored and tracked all customers’ orders and proactively engaged co-workers to ensure 100% customer satisfaction.

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