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Director Of Operations Resume

Fitchburg, WI


Accomplished Business Analyst/Management Information Systems professional with expertise in cross system integration analysis, data analysis, use case analysis, requirements elicitation, gap/ fit analysis and project coordination. Extensive experience in providing support to project teams in analysis and documentation of business needs and ensuring the accurate alignment of technology with business objectives. A results - driven Certified Project Manager with excellent communication and problem-solving skills possessing an extensive background in Fortune 500 companies in fields such as automotive, retail, and utilities.


ERP: Microsoft Dynamics AX2012 / D365

Project Management Methodologies: SDLC, Agile

Work flow Tools: MS Office Suite (Word, Excel, Power Point), MS Visio, MS Project, MS SharePoint, JIRA, Visual Studio

Databases: SQL Server

Other: HP QuickTest, Oracle 10G Data Warehouse, Team Foundation Server (TFS)

Operating Systems: Windows 7 /Mac OS X

Languages: SQL, XML

POS: NCR (Radiant), Retalix, Micros-XStore, VeriFone and Microsoft EPOS and MPOS

CRM: Siebel, MS Dynamics CRM and Salesforce

WMS: Dynamics AX 2012

TMS: Ascend


Confidential, Fitchburg, WI

Director of Operations


  • Responsible in company and overall business growth strategy
  • Performance improvement and process redesign
  • Business Portfolio strategy
  • Maintain positive Labor relations, handle escalations to resolve B2B issues
  • Fleet and network optimization to make sure assets are best suited to meet strategic goals
  • Oversee Information technology tools, applications and security
  • Forge new business partnerships strategies and operating models that really work on cutting costs, acquire new customers and owner operators ( carriers)
  • Work alongside Chief Finance Officer in handling the company finances
  • Prepare budgets, monitor costs, assess business operations, company performance, supervise logistics personnel to make sure business goals are met
  • Constantly marketing our business with shippers and brokers to obtain daily consistent work

Confidential, Fitchburg, WI

Senior Business Analyst / Logistics Consultant


  • Elicited information, analyzed collected data to find solutions that increased efficiency, so the company can keep its customers satisfied and the bottom line healthy
  • Advised and persuaded owners why alternate approaches may be needed
  • Helped Decide which methods and procedures to use for the new business approach
  • Gave clients useful insights into their spending on transportation, including analysis of customer, interdepartmental and transportation leakage
  • Advised on practices that support clients in adapting to the ever-changing market context and in capturing new opportunities.
  • Obtained transportation management systems (TMS) application that best suited to help meet strategic goals
  • Lead workshops that look for ways to improve the business and processes
  • Managed, monitored, and evaluated transportation staff of 14+ owner operators
  • Increased the company gross portfolio by 185% during first 3 months
  • Managed, directed new bidding processes which increased ed loads by 45% on spot rates.
  • Coordinated with dispatch to promptly resolve customer issues
  • Developed and managed key performance indicators at the day-to-day level to ensure that transportation cost was in line with planned budget.
  • Initiated to acquire required knowledge of Department of Transportation (DOT) rules and regulations that drove compliance with DOT regulations.
  • After five months with company I was able to turn a $ 15K dollar loss in transportation costs from the previous year into a $ 45,000 dollar profit as well as increase on time delivery to 95%.

Confidential, Belleville, WI

Senior Dynamics AX Business Analyst / Data Warehousing


  • Provided functional knowledge of company’s newly implemented ERP system - Dynamics AX that was needed to validate data for the operational reports from ODS - Operational Data System (Data warehouse) and the Business Intelligence for the Direct Marketing analytics.
  • Worked as a senior business / functional analyst for Dynamics AX and a test coordinator for the Data Warehouse and BI team
  • Performed business analysis and provided functional knowledge of Microsoft Dynamics AX in Procurement and sourcing, Sales and marketing, Call center and Retail modules
  • Participated in the data mapping exercise/ Source system analysis (SSA) to identify the source data and the logic needed to move data into the target ODS tables
  • Worked closely with business units SMEs, and other stakeholders to clarify business requirements and translate the requirements into technical specifications for the developers
  • Worked with the in-house and third-party development teams, helped to communicate requirements and solution details for ODS based on Dynamics AX data inputs
  • Assisted Project Manager in scope estimation and work breakdown structure (WBS) to meet Project Milestones
  • Created Test Plans, Test Cases, and Test Scripts for System Integration Testing (SIT) and User Acceptance Testing (UAT)
  • Participated in the Analytical reports test and ad-hoc reports test to ensure the business is aligned with the results of the test

Confidential, Rosemont, IL

AX-Business Consultant - Dynamics365


  • Performed the discovery and assessment of a mega hardware and specialty retailer current (As-Is) business processes and functional requirements
  • Identified gaps between the current state and a high level fit details around the solution (To-Be) as the first step towards the implementation of Microsoft Dynamics 365 (cloud) and on-premise Point of Sale system
  • Elicited business and functional requirements from a diverse set of stakeholders then compiled and converted the needs into business requirements and functional requirement documents
  • Collaborated with the solution architect in the decision process of build, modify, customize vs buy
  • Validated solution covered by the requirements
  • Provided input to project plan and risk assessment

Confidential, Lexington, KY

Senior ERP/ Business Analyst


  • Involved in the ERP system administration in a global environment supporting 6 Global AX environments with multiple legal entities as well as implementing a brand new Modern Point of Sale.
  • Dynamics AX Business Analyst with extensive knowledge of the Retail module, Inventory Management, and Warehouse Management modules in Dynamics AX 2012
  • Supported the implementation of Dynamics AX 2012 R3 upgrade to the retail stores in collaboration with regional techno functional team
  • Provided Functional requirement gathering and documentation
  • Implementation and deployment of AX R3 modules
  • Provided Post-live and support
  • Led the functional and technical requirement gathering, gap analysis and documentation on MS Dynamics AX Modern POS (MPOS)
  • Utilized the test and Pre-Prod environments to analyze, design, install and test MS Dynamics AX 2012 for Microsoft EPOS and MPOS
  • Managed the testing activities of the MPOS project e.g. planning, preparation of test scripts, execution, defect management and reporting
  • Worked with multiple vendors and consultants to deliver solutions meeting Confidential requirements
  • Worked within the TempurSealy IT team, and reported directly to the IT/ ERP Director

Confidential, Downers Grove, IL

Manager Software/ Application Tester


  • Provided an ample data set to test a mobile app for smartphones intended to enable out-of-state visitors or infrequent tollway users to pay toll by phone as their vehicles pass a toll plaza. The results of the test were used as the Proof of Concept and acceptance of the mobile tollway project.
  • Worked with IT and QA for app testing and validation. Conducted meetings with C. level executives and end users to understand requirements and present work progress
  • Created comprehensive test plans, test cases and test schedules, and other QA work products
  • Supported, troubleshot and consolidated usability data for about 30 Tollway employees in the Mobile I-Pass Management app pilot. Worked closely with Shana Whitehead, the Tollway's business systems chief

Confidential, Burr Ridge, IL/ New Holland, PA

Business Analyst and Project Manager


  • Completed an assessment of Confidential Lead Management capabilities to accelerate the delivery of a Lead Management design phase. Assessed the CRM platform with the objective of implementing MS Dynamics for Lead Management and Salesforce integration
  • Gathered business requirements and assisted in shaping the future state vision of CNH’s North America Lead Management Capabilities
  • Developed metrics to determine inefficiencies and areas of improvement in the Lead Management realm that forecasted 40% increase in sales calls
  • Developed the RICEF list that allowed for MS Dynamics and Salesforce Business Logic and Data Integration to occur

Confidential, Mason, OH

Business Analyst


  • Functioned as part of an Optical Store Program initiative to overhaul, improve and update the technology stack and the business processes
  • Played key role in design and execution of 30-day implementation model to capture design and development requirements in a modified agile iterative development life cycle that reduced lead-time, meet deliverables and realign the project back on schedule within 1 month of joining
  • Worked as the Lead BA supporting the Implementation of a new POS system and several Business Processes, 13 total integrations including Master Data (MDM). Defined the technical solution and its components, and a high-level approach for delivering it
  • Facilitated JAD sessions on a thin Agile (modified) methodology and was able to deliver the POS prototype a week before schedule
  • Produced test plans and reviewed test cases with the test manager, this is to validate that the functional requirements are met during the User Acceptance Testing (UAT)

Confidential, Mason, OH

Project Manager


  • Led initiative to increase Marketing Analytics capabilities and the data quality standards. Changes to data warehousing, ETL process, data standardization, campaign creations, and campaign reporting
  • General PMO functions: Work plan creation, updates and management
  • Deliverable management/ tracking of third party vendors to ensure the project remain on schedule and within budget

Confidential, Houston, TX

Infrastructure Architect and Support Analyst


  • Provided expertise and the support to modify current sites retail infrastructure; installed new equipment, configured and prepared the sites to handle a new process through a Cloud infrastructure, a unique solution and new functionalities to the wholesalers and about 14,000 retail sites
  • Drafted the Logical and Physical Support Model that were adopted by the client as the go forward site support models
  • Assisted the creation of the Statement of Work for vendor selection
  • During down times, I developed a lab equipment utilization plan to ensure that its reservation system was organized and that technical solutions met the needs of the business
  • Facilitated hands-on solution installation, testing and lab setup including working with POS vendors and field technicians to assist in testing and configuration efforts
  • Proactively planned for the future state by preparing the Cutover and Deployment activities

Confidential, Naperville, IL

POS/BOS Specialist


  • Maintained sites productivity by timely resolving technical issues with the convenient stores site systems, POS, Back Office, pumps, credit / debit processing, by ensuring SLA targets are met. Configured new sites to life and maintained Third party vendor interaction
  • Participated in projects for new initiatives and improvements, most notable being the Loyalty/ Price Rollback project
  • Created and reviewed manuals, how-to procedures, and related user domain documentation for the Knowledge Base Database and knowledge sharing
  • Created materials and conducted to new tier 1 and tier 2 support staff

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