SUMMARY:
- Applying for the Data Center Engineer with over 15+ years of IT experience from enterprise system administration, including infrastructure data center support.
- Experienced and skilled in Server Infrastructure Services including Planning, Implementing, Installing, Configuring support, and Developing Maintained Enterprise Data Center systems.
- 15+ years of hands - on IT experience as Administration of Windows Support.
- Built and managed large server cluster to support SQL server, database, or critical application.
- Exceptional business support, communication skills and works well under pressure.
- Excellent business and customer support skills, understanding best practices with information security and data privacy in relation to system access and availability.
- Experienced in virtual platforms such as VMware and Citrix.
- Experienced in CWDM and DWDM.
PROFESSIONAL EXPERIENCE:
Data Center Engineer
Confidential, Charlotte, North Carolina
Responsibilities:
- Maintained and monitored onsite generator, power switch, and battery array status.
- Responded on multi-location data center Power Reading, Power Distribution, Power Redundancy, HVAC performance, Daily Operation, and Support (system build, network device configuration, and customer equipment support).
- Created checklists and procedures for daily walk-throughs.
- Monitored performance of room temperature and A/C units.
- Built, installed, and supported the Data Center Floor, Cabinet, Fiber Track, Core Network Switch, Power Generator, Cooling System, and other facility equipment.
- Accompanied data center operation duty by monitoring network alert and system alarm.
- Adapted to quickly diagnose systems through recognition of system alerts.
- Provided Infrastructure as a Service (IaaS) platform to clients. Supported project Design, Planning, Purchase, build, test, delivery, maintenance to decommission as full cycle of life.
- Managed daily incident, change, and asset responses.
- Assisted new-member and coaching
- Directed team member project completion with quality performance
- Contacted different vendors to provide project proposal on business logistical system need.
Data Center/Infrastructure Support Engineer
Confidential, Charlotte, North Carolina
Responsibilities:
- Managed Active Directory and User group with multi-domain.
- Collaborated with the business and other team managers to provide 99.97% of performance goals.
- Enacted as direct responder for Windows Server and related services for Confidential Data Center and other power plants around the Southeast region.
- Maintained 4000+ Windows Servers; consisted of a 60/40 Physical/Virtual environment and related asset
- Regulated any system failures, network outrage, virtual server migration, new unit installation, decommission, and Avamar Data Backup system with direct maintenance server operations.
IT Consultant/Account Support Specialist
Confidential, Charlotte, North Carolina
Responsibilities:
- Improved User Experience, Business Strategy, Software Architecture, and Business Intelligence across different Hardware platforms to implement across the enterprise.
- Provided excellent IT Service and Account management to top US businesses, including retail businesses, airline industries, insurance firms, banking centers, home improvement, and ocean freight.
Business Support Specialist/IT Administrator
Confidential, Charlotte, North Carolina
Responsibilities:
- Provided timely response to all communication infrastructures, including highly security Airport Internal network, Airport Data Ring system, and airport surveilling system.
- Administrated IT systems involving airport operations, traffic citation, facility maintenance and accounting.
- Managed projects for new Airport Parking Lot, New Third runway, New E-Terminal expansion.
- Maintained and Supported data communication for all the airline carriers station at Airport, HMS Host, Federal agents, law enforcement division and Airport Police Station.
Dell/HP Regional Support Specialist
Confidential, Charlotte, North Carolina
Responsibilities:
- Provided IT system and network services directly to Confidential 500 Companies in the Southeast region.
- Operated desktop support.
Software Engineer
Confidential, Raleigh, North Carolina
Responsibilities:
- Confidential was world leading Telephony Carrier Equipment manufactory.
- Designed voiceover IP feature over Line Access telephony Gateway, known as IP Phone technology.
